Under the general supervision of the Executive Director of Campus Recreation, the Membership and Outreach Specialist is a newly created position to serve in the new, state of the art, 118,700 square-foot Mashouf Wellness Center (MWC) opening in 2017. The incumbent oversees and supervises membership services as well as the front desk area of the MWC and services delivered at this location in the building, including working directly with student employees. Areas of oversight include membership & program registrations, point of sale operations, front desk staff, and managing the end-user component of the membership/access software implementation, maintenance, and training in the Campus Recreation Department at SF State. Additionally, the incumbent facilitates the department's outreach initiatives related to community group membership or space rental.
This is a one (1) year probationary position.
The employee will become permanent at their classification, upon successful completion of the probationary period.
KNOWLEDGE AND ABILITIES:
General knowledge and skills in the applicable administrative and/or program field with a foundational knowledge of public administration principles, practices, and methods normally obtained through a bachelor's degree and/or equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs.
Working knowledge of and ability to apply standard theories, principles, practices, and techniques applicable to the program and/or administrative specialty to develop conclusions and make recommendations.
Thorough knowledge or policies, procedures, and outside regulations pertaining to the applicable program and/or administrative specialty.
Working knowledge of operational and fiscal analysis and techniques.
Ability to take initiative and independently plan, organize, coordinate, and perform work in various situations where numerous and diverse demands are involved.
Skill in the research, development and evaluation of policies and programs, including skill in the collection, evaluation, and interpretation of data to develop sound conclusions and make appropriate recommendations.
Expertise in investing and analyzing problems with a broad administrative impact and implications.
Demonstrate ability to effectively interpret, organize, and present information and ideas in written or presentation form.
Ability to train others on new skills and procedures and provide lead work direction.
- Master's Degree in Sports Management, Recreation, Exercise Science, or a related field. - Understanding of the application of student development concepts. - Ability to advise students individually and in groups on routine matters. - Experience with developing and promoting programs and services within area of oversight through a lens of social justice, sustainability, accessibility, and non-traditional as well as traditional programming. - Demonstrated knowledge and understanding of the Strategic Values and Core Competencies for NIRSA: Leaders in Collegiate Recreation, and SF State¿s Strategic Plan values. - Experience supervising college students in a college campus setting. - Experience with new program and service development and implementation. - Experience overseeing membership and outreach services including creating and implementing membership policies particularly in a college environment, and overseeing membership software implementation, maintenance, and training. - Experience with Fusion recreation management software. - Experience with point of sales management. - Demonstrated technology, software, and hardware skills including the use of Microsoft Office, email and the internet. - Experience providing high quality customer service, and contributing to a positive, friendly, work and wellness environment. Ability to: - Oversee daily operations of membership areas including staff, registrations, access, and guest services. - Work effectively with students who have a variety of skill and experience levels, and who will be working in various levels, from entry to program management levels. - Rapidly acquire general knowledge of overall operation and functions of the membership and outreach areas. - Develop and implement policies and procedures that ensure safe instruction and risk management; and - Use initiative and resourcefulness in planning and implementing short and long-range improvements. - First Aid/CPR/AED Instructor Certification.
Incumbent's duties take place mostly in an office setting or member interface spaces, with primary locations at the Mashouf Wellness Center. Incumbent must be able to succeed in a fast-paced, multi-tasking environment; work variable nights, weekends and/or holidays, on-campus or off-site, indoors and outdoors, depending upon work conditions and demands, including an occasional overnight stay; use computers and other communication tools for extended periods of time; and competently interact with a culturally and ethnically diverse population of students, faculty, staff, and campus community.
This position requires the successful completion of a background check.
Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve.
We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employees.
HOW TO APPLY:
Submit an online application on the SF STATE CAREERS WEBSITE:
About San Francisco State University: SFSU is a large, comprehensive, urban university of 30,000 students located in an unusually vibrant and beautiful city with a rich intellectual and cultural life. The University has distinguished itself as an active center of academic scholarship, creative innovation, and civic involvement. Through its six academic Colleges, SFSU offers undergraduate and gradu...ate instruction for professional and technical careers as well as broad liberal arts education. Bachelor’s and Master’s degrees are offered in over one hundred academic areas. SFSU is a culturally diverse campus that is part of the 23-campus California State University system.The Campus Recreation Department is a unit within the Dean of Students area, and resides within Student Affairs & Enrollment Management. The university will open the 118,000 square-foot Mashouf Wellness Center in 2017, striving for LEED Platinum designation.