The Facility Operations Coordinator oversees the scheduling of all recreation facility reservations and rentals, execution of Facility Use Agreements, and coordination of event resources. Develops and manages membership and guest services programs. Supervises student event and membership personnel.
Essential Job Duties:
Oversees all recreation facility reservations and rentals, including, but not limited to events for Campus Recreation, university groups and organizations, external groups and organizations, summer camps, aquatic training teams, and swim meets.
Coordinates event needs, scope, and event specifics with event organizers. Assists with event setup and breakdown processes, even supervision as needed, and assessing overall success of events.
Prepares all fee estimates, Facility Use Agreements, and invoices. Obtains certificates of insurance and verifies coverage limits in accordance with university policies.
Recruits, hires, trains, supervises, and evaluates student event and membership personnel.
Develops and implements new member marketing programs to include membership promotion campaigns, distribution of promotional materials and membership mailings, and member surveys.
Develops and implements membership retention programs to include membership database management, membership renewals and cancellations. Issues membership cards, processes renewals and cancellations, and audits all transactions.
Oversees the Campus Recreation management software, Innosoft Fusion. Trains users and serves as the primary contact for assistance and troubleshooting.
Manages guest services including locker and towel rentals daily use lockers.
Oversees the sales of retail products, including inventory control, ordering and distributing goods, and maintaining vendor relations. Receives cash, checks and/or credit card payments and maintains PCI compliance. Trains staff members in proper cash handling procedures.
Maintains department budgets including monitors expenditures, researches purchase options, prepares purchase requisitions and invoices, and reconciles purchasing card expenditures. Prepares budget requests and approves expenditures.
Serves as essential personnel and provides assistance in the event of an emergency on campus.
Serves on assigned Campus Recreation and university work teams or committees as needed.
Bachelor’s degree from an accredited institution in an appropriate area of specialization such as Sports Administration, Recreation, Hospitality Management, Business Administration, Education or closely related discipline.
Two years of event planning, membership services, and/or scheduling experience.
Experience operating a personal computer and proficient with Microsoft Office (Word, Excel, Access, Publisher and Outlook).
Current American Red Cross CPR/AED and First Aid certification or ability to obtain within six months of employment.
Master’s degree from an accredited institution in Sports Administration, Recreation, Hospitality Management, Business Administration, Education or closely related discipline.
Professional event planning and coordination experience in a college-level Campus Recreation program.
Current American Red Cross CPR/AED and First Aid Instructor certification.
Experience and proficiency with recreation management software, such as Innosoft Fusion, CSI, or similar.
Knowledge, Skills, & Abilities:
Knowledge of and experience with records management.
Knowledge of inventory control principles and methods.
Knowledge of accounting, budgeting, finance or management principles, practices, procedures and PCI compliance requirements.
Knowledge of or ability to learn Innosoft Fusion software.
Demonstrated skill in business planning, project management, and event management.
Excellent interpersonal, oral and written communication skills.
Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Strong organizational skills and an ability to prioritize and complete simultaneous projects with minimal supervision.
Ability to interact in a professional manner with a diverse group of staff, faculty, students, and the community in a service-oriented environment.
Ability to think critically and creatively, have a high standard of integrity, and be motivated to incorporate best practices into the organizational structure.
Demonstrated ability to build and maintain a customer service oriented program in a fast paced multi-priority environment.
Ability to effectively manage the work of others by providing information, guidance and motivation.
Since enrolling its first students in 1997, Florida Gulf Coast University has set student success as its highest priority. Our commitment to our students is reflected in the close, personal and collaborative relationships between faculty and students; in the state-of-the-art classrooms and laboratories in which they learn; and in the university's commitment to service to the community, which has i...nspired and informed our curriculum.
In less than 20 years, FGCU has made an indelible impact on Southwest Florida. We are a catalyst for the area's economy and a cultural hub for the community. Our campus and community serve as a living laboratory where life-improving discoveries are made. Our athletic teams energize the entire region. Our faculty challenge their students, and our students challenge their communities to do better. FGCU embraces differences in culture, background and beliefs and provides every individual the opportunity to pursue their academic goals. Diversity is essential and a key element to the university's success.
Inspiring those who then inspire others
That's The FGCU Effect
Come see what effect it will have on you.