The Program Supervisor manages the assigned programs through their life cycle of the Revenue Facility Program Portfolio. Additionally, leads research, creation, implementation and evaluation of new programs. Supervises part-time program coordinators, instructors and operations staff.
Plan, develop, implement, and evaluate programs, facilities and services associated with the Revenue Facilities program portfolio, including but not limited to: Figure Skating, Hockey, Learn to Swim, Birthday Parties, rink camps, special programs, facilities and services
Manages multiple pool and rink program coordinators, coaches and instructors, providing leadership and guidance in the performance of their duties and responsibilities
Assists with the recruitment, screening, hiring and training of all aquatic and rink facility personnel
Prepare and manage budgets, purchase requisitions, reconciliation and program sales. Continually manage cost of service with program development and community benefit.
Oversees the planning for, set up and carry out all aquatic and rink special events
Develops and directs training programs for the educational and skill development of staff to ensure quality program delivery
Responsible for ongoing evaluation of programs, services and facilities under his or her area of responsibility
Acts as a leader and nurture a team oriented work environment that promotes open, frequent, and dynamic communication among staff and stimulates teamwork to accomplish desired goals and objectives
Seeks out customer input and investigates and acts upon requests, suggestions, and complaints concerning programs and services
Prepares and maintains required attendance, service, personnel and property (written or computerized) records of the pools and rink
Leads and coordinates the development, facilitation and evaluation of market driven aquatic and rink programs and services
Researches new program ideas, recommends and implements improvements and manages all learn to skate, learn to swim, learn to play hockey, camp and activity room programs.
Develops and sets program goals in connection with the department’s comprehensive portfolio
Coordinates with the Communications and Marketing Department to develop and guide the promotion, marketing and information dissemination efforts of the pool’s and rink’s programs and services, including seasonal brochure preparation
Makes efficient and effective use of resources under his/her discretion
Maintains a revenue generation mind-set and continually conducts cost benefit analysis, pricing reviews, program lifecycle audits, and leads supervised staff in using financial systems to meet budgetary and financial goals
Prepare and monitor registration information through RecTrac software system and manage waitlist, refunds and program transfers
Manage, inventory and order program equipment and supplies
Coordinate with other parks departments to provide service relating to program demand
Foster partnership with community and public/private sector organizations in support of the District’s mission and act as the liaison with different community groups as assigned
Foster a working environment that promotes safe work habits and active participation in the agency’s risk management program
Assist with the coordination and oversight of the inclusion of participants who have disabilities
Assist in the supervision and training of the lifeguard staff.
Competitively prices and procures materials, supplies and services as outlined in Park District purchasing policies
Prepare and present routine and special reports as directed
Assistance required with special projects and events (i.e. Day in Our Village, Fall Fest, Frank Lloyd Write Run and Ice Show) Serve on assigned committees upon request (i.e. Safety, Innovation, etc.)
Attends Park Board meetings upon request to provide information or recommendations to the Commissioners as deemed necessary
Supports the Program and Operations Manager of Gymnastics and Recreation Center as well as maintenance and operations staff
Surveys customers for feedback and ideas
On call nights and weekends as needed. Will work a shift on weekends.
Knowledge, Skill and Work Experience
Bachelor’s Degree (4 year) in Recreation or related field
Minimum 2 years of progressive work experience in the park and recreation industry
Minimum 2 years supervisory experience
Certified Park and Recreation Professional or able to attain within one year
Ellis and Associate Lifeguard Certified Instructor or able to attain within one year
Valid Illinois Driver’s License. Pre-employment drug test required. This position is part of a random drug testing program. Good driving record.
Knowledge and experience in Microsoft Office applications
Ability to multi-task workload
Oral and written communication skills
Organizational and interpersonal skills
Planning and problem solving skills
Certification in advanced Cardio Pulmonary Resuscitation (CPR), First Aid and Automated External Defibrillator (AED) within 3 months of employment
Customer service focus
Programming experience in a recreational setting
Knowledge of safety and risk management
Additional Salary Information: $44,000 + based on experience and qualifications.
The Park District of Oak Park, created in 1912, serves the recreational needs of the 52,000 residents of Oak Park, providing nearly 3,000 recreation programs and special events annually. Overseen by a Board of five elected officials, the District owns an Administrative Center, two outdoor pools, an indoor year-round ice rink, the Oak Park Conservatory, Cheney Mansion, Pleasant Home, a gymnastics &... recreation center, seven recreation centers plus 13 parks totaling 84 acres of parkland. Through the programs and facilities the Park District of Oak Park provides, we significantly contribute to the quality of life in Oak Park. The District has been recognized as an Illinois Distinguished Accredited Agency, Accredited by CAPRA and a National Gold Medal Award.