Assist in the daily operations of the Field House (FH), a 334,000 square foot facility. This position includes supervisory responsibility of student staff (Facility Attendants, Member Services Attendants, and Facility Supervisors); assist in and oversee the programming of special events; enforce building policies and procedures; administer risk management protocol; works collaboratively with Academic and Athletic departments.
Recreational Services in currently in the planning process to renovate the Field House. This position will experience and work through this process under direction of the Assistant Director, Facility Operations.
Duties include, but not limited to: facility supervision, equipment rental, emergency response procedures, membership sales and renewals, facility check-in, locker and program sales, maintaining reference information and employee manuals at work stations.
Coordinate FH staff scheduling, desk/facility coverage and daily deposits.
Develop and maintain a solid working knowledge of Recreation Management Software.
Participate in all regular Recreational Services’ staff meetings and conferences as requested.
Program Development & Implementation:
Review, implement, and enforce membership policies and procedures.
Assist with the development, updating, and distribution of membership material.
Meet weekly with facility staff to review building policies, procedures and events.
Implement risk management procedures.
Review, develop, and implement staff trainings.
Develop and assess established learning outcomes.
Participate in assessment initiatives targeted at optimizing organizational efficiency and program enhancement.
Provide courteous, quality, and timely service while providing accurate information about programs and activities to facility users.
Work in collaboration with UI Wellness to promote and support the Recreation Incentive.
Serve as the first point of contact for customer complaints as well as service issues.
Provide support for Recreational Services’ full-time staff.
Provide direction, assignments, feedback, coaching, and counseling to all student staff members of the FH.
Ensure appropriate staff and oversight of daily facility opening and closing procedures, including security of the staff and facilities.
Conduct facility tours.
Oversee all facilities lock and locker clear out and replacement processes.
Respond to emergencies affecting customers or staff following established departmental protocol.
Human Resources Management:
Assist in the supervision of all part-time building staff at the FH, including hiring, training, scheduling, evaluating, and disciplining student staff.
Participate in Iowa G.R.O.W. to assist with the development of student employees.
Coordinate the payroll hour submissions for the facility student staff.
Assist in preparation and management of annual budget for FH.
Supervise cash handling procedures.
Monitor cash advance and make change when necessary.
Supervision Received: Direct supervision received from the Assistant Director, Facility Operations.
Supervision Exercised: Part-time student staff: Facility Attendants, Member Services Attendants, and Facility Supervisors.
Dates: The Graduate Assistant position is a 2-year position, beginning in mid-August, 2018 with completion in mid-May, 2020.
Salary: Salary of $19,225 for a 9-month academic year appointment. Graduate assistant employees appointed at twenty-five percent (25%) or more will receive one hundred percent (100%) tuition scholarship each semester and will receive a fee scholarship for fifty percent (50%) of the mandatory student fees assessed for fall and spring semesters. Summer employment within the department is available. (Salary and tuition scholarship are subject to change). Additional information regarding terms and conditions of employment for graduate assistants can be found at: https://www.grad.uiowa.edu/graduate-assistant-employment
Professional Development: Graduate Assistants receive annual student membership to NIRSA or AORE. Departmental funding will be available to pay for the registration to one national conference per year with approval from immediate supervisor. Up to $250 will be allocated for travel expenses to a national conference during the second year of assistantship. (Professional development is subject to change).
To apply: Send a cover letter, resume, and 3 professional references via e-mail to: Amanda Fiala, HR Generalist at email@example.com.
All application materials must be received by 5pm on February 16, 2018. Applications will NOT be accepted at the NIRSA Annual Conference. Interviews will be conducted following the application deadline.
The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, religion, associational preference, status as a qualified individual with a disability, or status as a protected veteran.
Admission to The University of Iowa Graduate College with related degree program in either Sport and Recreation Management, Health and Sport Studies, or Higher Education and Student Affairs. Admission requires the minimum of a 3.0 GPA.
Ability to handle multiple responsibilities.
Effective communication skills
Strong customer service skills.
Strong problem-solving skills.
Must successfully complete a criminal background check.
A minimum of one-year experience in recreation facility supervision and/or event management in a college or university setting.
Experience using recreational management software.
Working knowledge of cash handling and related reconciliation procedures.
About The University of Iowa, Recreational Services
At the University of Iowa, we recognize the important relationship between productive careers and quality personal lives. The resources on our Build a Career | Build a Life website are designed to assist you to successfully build a career and build a life: https://worklife.uiowa.edu. The Department of Recreational Services offers a variety of programs for UI students, faculty/staff and members of ...the Iowa City community. Program areas include Intramural Sports, Fitness, Outdoor Rental Center, Tennis, Rowing, Sport Clubs, Environmental Education, and open recreation. There are five indoor facilities including the Campus Recreation and Wellness Center, Field House, Hawkeye Tennis & Recreation Center, Fitness East, and the Beckwith Boathouse. Outdoor facilities include the Hawkeye Recreation Fields, Hawkeye Softball Complex, and the 485-acre MacBride Nature Recreation Area. Many of these facilities are multi-use, shared facilities with Athletics and other departments.