Under the direct supervision of the Director of Titan Recreation, the Member Services Coordinator oversees all member services and point of sale operations to include membership sales/renewals, program registration, locker rentals, retail services and customer feedback mechanisms.
Provide leadership and oversee Member Services and point of sale areas that include the front desk, sales desk, equipment check out
Responsible for all cash handling operations including reviewing and reconciling daily cash activity and preparing deposits.
Responsible for the hiring, supervising, training and evaluating of student staff which include, Front Desk, Sales and Service Desk, street team (promotional team).
Responsible for student staff development
Providing leadership and mentorship for student staff
Prepare and process all personnel & payroll documentation and maintain accurate records of all employee data
Responsible for the preparation, presentation and implementation of the member services budget to include managing and meeting expense and revenue goals.
Responsible for the management of the Titan Recreation social media accounts
Assist all departments with the marketing of their programs to increase participation
Ensure accurate inventory levels of retails sales and equipment for check-out.
Ensure compliance with general accounting and cash management principles, fiscal year-end closing and all applicable audit requirements.
Collect membership and program usage and customer satisfaction information. Develop and prepare reports of relevant data for the Director.
As a member of the Student Recreation Center Team, meet regularly with other personnel to establish and ensure effective on-going communication and coordination between programs
Provide support to the Director in the development and implementation of special programs, events and projects within the Student Recreation Center
Develop and implement an effective customer service program for both internal and external customers
Participate in various committees
Assist with the planning and daily operations of all programs and services
Conducts First Aid/CPR training (up to 4 per year)
Perform other duties as assigned
Bachelor’s degree required from an accredited four-year college or university.
Equivalent to one (1) years of progressive supervisory responsibilities.
Experience in university recreation preferred.
Experience in providing customer service to a diverse population preferred
Demonstrated budgetary, risk management and supervisory experience
Demonstrated ability to collaborate, form partnerships, and work effectively as a member of a goal-oriented team
Commitment to student development and ability to motivate and work closely with students
Experience with cash handling and point of sale transactions
Ability to operate an office workstation, utilize word-processing, spreadsheet and other software
Ability to communicate clearly and concisely, both orally and in writing
About Associated Students,CSUF Inc
Associated Students is located on the Cal State Fullerton campus, servicing a student population of approximately 38,000. We employ 60 staff and 350 students. We have a liberal vacation/holiday package and health/dental/vision coverage
Titan Recreation is a deoartment of the Associated Students, CSUF, Inc for California State University, Fullerton. The department is responsible for all non-credit physical education, recreation, and fitness programming and operates the Student Recreation Center on the main campus and a satellite fitness center on the Cal State Fullerton Irvine Campus. The Student Recreation Center is the home of Titan Recreation and opened in March 2008 earning the first LEED Gold rating for new construction on the campus and continues to strive toward green and sustainable daily operating practices.
The 95,000 square foot center includes a 3 court gymnasium, indoor track, indoor rockwall, four activity studios, racquetball courts, and over 17,000 square feet of floor space dedicated to strength and cardio equipment.
This award winning, state of the art facility, serves as the main venue for most Titan Recreation programs including but not limited to...: intramural sports, drop in fitness, instructional classes, aquatics, American Red Cross certification programs, personal training, and summer youth programs.
For more information on Associated Students, and the Titan Recreation Center: go to: asi.fullerton.edu/src/