The Coordinator of the GT Leadership Challenge Course(GTLCC) has two primary purposes: (1) to manage programming at the Leadership Challenge Complex and (2) to manage registration, retail, and equipment rentals at the Wilderness Outpost. Both roles are equally important and strongly support other aspects of the Campus Recreation Center’s Outdoor Recreation program (ORGT). Ultimately, the purpose of the coordinator role is to enhance student experiences at Georgia Tech and to keep both operations financially productive.
The GT Leadership Challenge Course currently engages 3,000 individuals in leadership-themed workshops during approx. 130+ programs per year. The coordinator is responsible for (a) maintaining and eventually improving the quality of the existing program; (b) recruiting, training, scheduling, and supervising 30+ challenge course staff; (c) adapting the program offerings based on customer feedback; (d) ensuring operations are aligned with industry risk management practices, (e) marketing the program both on and off-campus, and (f) managing budget and program pricing such that the challenge course operation stays financially viable. The coordinator is also responsible for documenting policies, practices, usage statistics, and staff training; assessing program quality; staying abreast of industry trends; and assisting with design of curriculum that meets specific learning objectives; and coordinating facility maintenance. At different times of the year, facilitating challenge courses may require 50% of the coordinator’s time.
Outdoor Recreation's Wilderness Outpost rents camping equipment (approx. inventory of 8,000 items) and adventure activity gear to the Georgia Tech community and is the point where students register for about 120 adventure trips each year. The coordinator is responsible for (a) maintaining and eventually improving existing operations; (b) recruiting, training, and supervising 6-8 student Outpost staff; (c) ensuring accurate inventory of saleable and rentable items, (d) promoting equipment rentals, and (e) managing the staffing budget and program pricing such that the Wilderness Outpost continues to be a financial driver for ORGT. The coordinator is also responsible for documenting policies, practices, use statistics, and staff training activities.
SECONDARY ROLE: Assist with the coordination of all systems related to safeguarding, maintaining inventories, and purchasing additional gear in support of the Outpost and ORGT trips in general. The Wilderness Outpost ensures equipment like first aid kits are ready for instructional trips before they leave and that gear is reserved for groups like Tech Treks Southeast or other expeditions.
IMPACT & INFLUENCE: This position will interact on a consistent basis with CRC staff; parents & students; ORGT volunteers, donors, and representatives from Admissions, Student Affairs Parents Program, GT Legal & Risk Management Office, and other campus entities. The Coordinator supervises student part-time employees and challenge course facilitators.
The Coordinator will work with representatives from over 120 groups – including student, community, and corporate groups -- to arrange leadership challenge course workshops and will directly facilitate programs that serve more than a thousand students annually. The coordinator will interact regularly with ORGT volunteers (200 strong) and assist with preparations for expeditions and day and weekend trips that serve more than 1,700 students per year.
The Coordinator will work under the supervision of the Assistant Director of Outdoor Recreation and work with the Coordinator of Expeditions as a colleague. Additionally, the Coordinator will work directly with bright & motivated student staff.
Duties may include but are not limited to:
Oversight of the Leadership Challenge Course:
- Directly manage and oversee the Leadership Challenge course, to include maintaining and/or developing efficient, cost effective systems to support challenge course operations: online registrations; marketing; purchasing; campus communications; training; managing and tracking equipment; and managing & tracking trip expenses.
- Recruit, hire, train, and maintain a pool of challenge course facilitators – both students and non-students – to facilitate quality programs for varied groups including students, faculty & staff, community groups, and corporate entities.
- Facilitate challenge courses in partnership with part-time facilitator staff. This may fill 50% of the coordinator’s schedule (or more) at different times during the year.
- Ensure compliance with accepted risk management practices and protocols aligned with ACCT standards including staff training, staff ratios, construction, inspection, equipment storage & retirement schedule, etc.
- Establish written policies and procedures for challenge course operations based on industry standards; produce easily accessible documentation of these policies & practices; and update them as needed.
- Create annual goals for program area(s) and conduct annual assessment of these goals through various means.
- Develop consistent signature curriculum components which: (a) align with the GT strategic plan; (b) establish a consistent challenge course brand; and (c) target specific learning objectives for each program.
- Develop consistent training standards and a training progression for facilitators, including presentation and written training materials. Ensure accurate record keeping of all training activities including formal training workshops, staff “shadowing” experiences, and supervisor feedback.
- Establish systems for clear communication regarding all aspects of programming with customers, challenge course facilitators, CRC registration system (Fusion), and CRC staff such as administrative, director-level, and marketing.
- Deliver challenge course programs within a strict budget. Manage program pricing in cooperation with the Assistant Director of CRC -- Outdoor Recreation such that the challenge course operation remains financially viable.
- Stay abreast of industry trends; attend the ACCT conference (or equivalent) each year.
- Coordinate facility maintenance, insuring facility staff know when the course is in use and any maintenance issues that need to be addressed. Also, schedule staff “work days” quarterly to address course issues.
- Coordinate and document informal inspections prior to each use, quarterly walk-through inspections, and annual inspections conducted by an approved vendor.
Oversight of the Wilderness Outpost:
- Maintain and eventually improve existing rental, registration, and retail operations through active promotion of rental services across campus and by building a small retail operation that sells items most likely needed by trip participants, etc.
- Hire, train, supervise, schedule, and assign Wilderness Outpost attendants; ensure student staff have up-to-date certifications such as first aid and CPR and participate in regular training updates.
- Ensure accurate inventory of saleable, rentable items, and additional program gear, and reconcile inventories each month.
- Manage the staffing budget and program pricing such that the Wilderness Outpost continues to be a financial driver for growth of ORGT services.
- Lead or co-lead at least one extended expedition or specialty program annually. Expeditions can last up to 14-days. Past trips have included locations such as China, Argentina, Scotland, Iceland, Croatia, and Western Canada as well as Alaska and Montana.
- Assist with training, oversight, and management of ORGT volunteer staff community as needed and directed by the CRC Assistant Director – Outdoor Programs.
- Participate in trainings and perform duties as a Campus Recreation Center staff member as assigned.