The Department of Physical Education, Recreation, and Dance is currently seeking one Graduate Assistant from September 1, 2017 to May 31, 2018. There is possibility of employment during the summer prior to September if interested.
This position requires approximately 20 hours per week but collateral duties may apply. The award consists of a $10,000 stipend and 8 credits tuition remission per semester. The position is renewable for a second year contingent upon the satisfactory performance of the individual during the first year.
Responsibilities may include but are not limited to:
Assist the Manager Membership with various aspects of the following:
Act as a liaison between Membership and FitRec Front Desk Assistants
Ensure that proper membership policies and procedures are followed
Contribute to overall marketing of facility and programs
Perform administrative functions related to membership cancellations, fitness reimbursement requests, marriage certificates and informed consents
Resolve customer concerns by providing accurate information via email, phone, or in person.
Responsible for coordinating, communicating and distributing Membership and Facility announcements
Manage credit card declines. This includes using systems to identify monthly memberships that have been put on hold for non-payment, communicating directly with members on how to update credit card information and organizing all information.
Assist in the creation, promotion and execution of member programs including open houses, open enrollments, wellness fairs, and orientation programs and new member promotions
Ongoing management of the cancellation database which includes database entry, spreadsheet management and some basic tables and graphs
Complete special projects as assigned
Facility Supervision – opening, closing, weekend and holiday shifts
Student Staff Development – training and supervision
Graduate Assists will work collectively with the existing facility staff to cover all building hours, including weekday opening hours (5:45am-10am), weekday closing hours (3:30pm-11pm) and weekend closing hours (2:30pm-10:30pm) while also having weekly office hours. Reasonable exceptions can be made for class, internship or other conflicts.
Bachelor degree from accredited college or university (Communications, Marketing, Public Relations, Sports Management or related field)
Previous experience in customer service is required
Experience with Microsoft Word, Outlook and Excel is required. VSI RecTrac knowledge helpful but not required
Strong communication skills and ability to work with a variety of personality types
Strong writing/editing skills and careful attention to details required
Supervisory experience including training, assigning tasks, and follow-up is preferred
Must be extremely well organized and able to effectively manage a number of projects simultaneously
Demonstrated ability to be self-motivated, creative, detail and deadline oriented
Positive Attitude is a must
Must be accepted into a graduate degree program at Boston University
To apply, please send a resume, cover letter and three references to Joe Rouse, Facility Manager via email at firstname.lastname@example.org. Application review will begin February 22.
About Boston University Dept. of Physical Education, Recreation & Dance
The Department of Physical Education, Recreation and Dance is committed to providing unparalleled educational and instructional programs, services and facilities to Boston University students, faculty, staff and alumni that promote health and wellness, provide recreational activities and strengthen campus community. Boston University is an equal opportunity employer.