*Cover letter is required with application.*
Summary: The Facility Operations Coordinator is responsible for increasing the participation and diversity of Campus Recreation facilities, programs, and users. Provides oversight and supervision for facility and operational needs of Campus Recreation spaces with focus, attention, and care to the strength & conditioning and cardio fitness areas which includes 5 unique fitness zones and over 140,000 gross square footage of recreational space. A vital component of this position is a demonstrated ability to work autonomously with initiative, critical, and creative thinking, as well as a strong commitment to collaboration, student development, and customer service. This position also collaborates with Campus Life partners (i.e. Wellbeing, Student Engagement, Diversity & Inclusion, Global Programs & Studies, and Residence Life & Housing) to promote student engagement and foster physical wellbeing by all members of the campus community especially within Campus Recreation facilities.
- Hires, trains, schedules, evaluates, and develops student and non-student staff for the indoor Campus Recreation facility spaces (i.e. strength & conditioning and cardio fitness areas). Develops and implements a comprehensive student development program for student employees. Assists with the supervision of indoor Campus Recreation facility spaces.
- Manages the operations of the strength & conditioning and cardio fitness areas. Maintains the appearance and condition of this area. Maintains, cleans, and supervises usage of all fitness equipment. Logs all maintenance concerns that are reported. Follows and reports any safety concerns.
- Develops and implements fitness programs to attract under-represented and underserved members of the campus community. Fosters an inclusive environment that is welcoming of all members of the campus community.
- Monitors and assists with the risk management plans especially for fitness and the facilities. Assists in the development, evaluation, and revision of policies, procedures, and operation protocols to ensure safe and well-managed facilities. Ensures compliance with departmental and University policies, security, and risk management requirements.
- Coordinates employee orientations and staff meetings. Conducts and leads fitness equipment orientations; demonstrates the use of equipment. Develops and maintains the employee handbooks and trainings.
- Coordinates fitness equipment repair and replacement. Assists with preventative maintenance and upkeep of fitness equipment. Inventories and maintains equipment and make recommendations for new purchases.
- Provides assistance in oversight of operational budget tied into facility, fitness equipment, and staffing expenses. Projects operational needs and monitor spending.
- Develops annual goals with appropriate evaluation and assessment metrics to demonstrate progress. Maintains statistical data on all program areas that include participation counts, demographics, and program evaluations.
- Ensures the development and implementation of a robust marketing of fitness and facility operations offerings including, but not limited, to social media. Supports marketing efforts. Maintains information and display boards for designated areas.
- Assists with the coordination and operation of special events programs held in the building, to include tournaments, conferences, receptions and meetings.
- Helps fulfill duties of the Associate Director of Campus Recreation Facilities & Operations during their absence.
- Demonstrates effective communication skills with diverse customers from students, faculty, staff, administrators, trustees, and University guests.
Required Education, Knowledge, Skills, Abilities:
- Bachelor’s degree in Higher Education: Student Affairs, Sport Management, Recreation or related field with one to three years of experience working with a collegiate recreation program or fitness facility; facility operations and management experience, supervising and/or coordinating weight and fitness areas. An equivalent combination of education and experience may be acceptable.
- Ability to plan and make decisions independently.
- Excellent interpersonal skills, including customer service skills.
- Ability to communicate effectively both verbally and in writing.
- Demonstrated proficiency in use of computers and relevant software applications.
- Experience in assessing participant participation and satisfaction.
- CPR, AED, and First Aid or ability to obtain certification.
- Ability to lift up to 50 pounds.
- Ability to work evenings, weekends, and a flexible schedule.
Preferred Education, Knowledge, Skills, Abilities:
- Master’s degree.
- General knowledge of operations tied into the management of a multipurpose facility.
- Responsible for own work.
- Supervises staff and student employees.
- Budgetary responsibilities.
Note: This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.
In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.
Wake Forest seeks to recruit and retain a diverse workforce, and encourages qualified candidates across all group demographics to apply.