The duties of this position have been modified as of 5/15/17. The position will continue to supervise one full-time professional which will be the Coordinator of Facility Scheduling and Events Management rather than the Communications Manager (as noted in the position description on the CSU website). Modified duties are in bold font below.
Campus Recreation, an auxiliary unit in the Division of Student Affairs, provides wellness and healthy lifestyle oriented programs, events, and services to Colorado State University students and employees via seven programmatic areas: Student Recreation Center, Aquatics, Fitness, Intramural Sports, Sport Clubs, Outdoor Program, and Climbing Wall. Eight service units – Membership Services, Business Office, Information Technology, Communications/Marketing, Facility Scheduling/Event Management, Custodial Services, Equipment Management, and Maintenance – support the program functions to provide seamless customer service to CSU students, employees, and their families. Campus Recreation facilities, programs, and services promote a sense of community, support student development through leadership and employment opportunities, and encourage the pursuit of a healthy lifestyle to a diverse University population. Campus Recreation employs 34 career staff, up to 50 part-time staff, and 300+ student staff who are committed to providing a safe, welcoming space to CSU community members from all backgrounds and fitness levels. Department webpage: http://csurec.colostate.edu/
The Assistant Director provides leadership, vision, and supervision of three comprehensive membership and customer service work units comprised of the Student Recreation Service Center, Equipment Desk, and Campus Recreation department communications for CSU students, faculty, staff, and external users of the Student Recreation Center. The Assistant Director is committed to promoting Campus Recreation values of community, integrity, and development by creating an inclusive environment in the Student Recreation Center via customer services and communications to a diverse University community.
The Assistant Director is responsible for daily management and operations of the Service Center and Equipment Desk. Services from these central areas are provided for 27,000 current full-time student members, an average of 1,200 part-time student members, 546 Affiliate members, 1,014 University Employee members, approximately 2,530 daily guest members, and 7,000 annual conferees. The Assistant Director establishes relationships and works with other areas within the Department, the Division of Student Affairs, throughout the University, and with external groups independently as well as in conjunction with CSU Conference & Events Services Office to facilitate members and guests’ experiences at the Student Recreation Center.
The Assistant Director is responsible for recruitment, selection, and direct supervision of the full-time professional, Coordinator of Facility Scheduling and Event Management, who performs the scheduling of the Student Recreation Center and multiple on-campus auxiliary facilities as well as oversees event management for internal and external clients. The Assistant Director also recruits, selects, and directly supervises 35 student Member Services Assistants and 5 student Member Services Managers. Member Services staff are student hourly employees who work as a team to operate the Student Recreation Center Service Center and Equipment Desk with responsibilities that include monetary transactions, software management, conflict resolution, customer service delivery and recovery, and emergency response during the 116+ hours of Student Recreation Center weekly operations.
The Assistant Director serves as an expert and resource for the Campus Recreation customer service protocol, memberships and access, recreation software Innosoft Fusion, and department communications. This position is the primary liaison to all academic departments and student support offices such as INTO, Upward Bound, TRIO, Alumni Association, RamCard Office, Osher Institute, and Conference & Event Services for access to the Student Recreation Center.
Additional job duties are listed on the job application at http://jobs.colostate.edu/postings/44531.