Assistant Director – Intramural Sports & Member/Guest Services
CENTERS at University of New Haven
February 26, 2018
West Haven, Connecticut
Starting at 41000.00
Full Time - Experienced
Intramurals, Marketing, Other
The Assistant Director – Intramural Sports & Member/Guest Services is responsible for overseeing a comprehensive intramural program and member/guest services/operations of the Beckerman Recreation Center.
Directly oversee and supervise student staff including RECSports Supervisors, RECSports Officials, Customer Service Attendants, and Area Specialists as well as the Graduate Assistant – Intramural Sports
Hire, train, supervise, evaluate and provide direction student staff
Assist in coordination of facility staff hiring sessions
Ensure staff compliance of required certifications.
Build, encourage, and support professional development opportunities for student staff, including individual mentoring
Create an environment that inspires innovation and effective student development outcomes
Program Administration and Development
Oversee a comprehensive RECSports (Intramural) program including league sports, one-day tournaments, special events, etc.
Develop and implement new and diverse RECSports (Intramural) programs to meet the needs of the campus community
Collaborate with campus community and organizations on programs
Serve as primary risk manager for RECSports (Intramural) program
Oversee facility scheduling for RECSports (Intramural) program
Serve as on-site administrator as needed for RECSports programs
Lead/Assist department wide program and special events
Welcome Desk & Member/Guest Service Operations
Responsible for all member/guest processes including oversight of the Beckerman Recreation Center Welcome Desk
Maintain and revise operations policies and procedures on an ongoing basis
Provide shift support during peak usage times
Serve as primary contact for member/guest inquiries including oversight of departmental e-mail, social media accounts, and department-wide announcements
Compile quarterly and annual reports for member/guest operations
Assemble, track, and review student employee paperwork, payroll, and timecards on a weekly basis
Secure, reconcile, and ensure all revenue is completed in compliance with CENTERS policy as well as daily transactions, deposits, payroll deductions, payments with the CSI system, etc.
Manage budgets for programming, staffing, and equipment. Provide recommendations to Director for capital equipment repairs and replacement
Site Specific Responsibilities:
Attend office, staff, and department meetings/events as scheduled
Represent CENTERS and the University of New Haven at workshops and conferences
Lead representation for Department of Campus Recreation student orientations and admissions events
Assist other program areas and facility operations as needed
Instruct CPR/AED and First Aid Classes and In-Services as needed
Serve on various campus committees as needed
Other duties as required
Bachelor’s degree required; Masters preferred
At least two years’ experience working in recreation required (collegiate recreation is preferred)
Graduate assistant/supervisor experience will be accepted
Oversight of an intramural program including scheduling, officiating, administration, etc.
Membership/Desk and Facility Operations preferred
Familiarity with recreation/membership software; experience with CSI and/or IMleagues.com is preferred
Ability to multi-task and to function in a high energy environment
American Red Cross CPR/First Aid certification; Instructor Certification is preferred
Willingness to support the mission and values of both CENTERS and the University of New Haven
Demonstrated experience in implementing policies and procedures
Knowledge of standard practices in recreational sports
Some knowledge of HR theories and best practices in recruitment and staff development
Basic accounting knowledge; capability of understanding budgets
Ability to write concise, logical reports
Proficiency with Microsoft Office
Ability to adapt and utilize various computer software programs
Ability to thrive in an environment that values high expectations, accountability, and balanced lifestyles
Entrepreneurial spirit and enthusiasm
Internal contacts include staff at all levels. External contacts include external customers and vendors. Contact involves troubleshooting, informing, exchanging information, negotiating, making recommendations, and giving information or instructions.
Open until filled. Applications received by Monday 3/15/18 will received first consideration.
Internal Number: 2018-2100
About CENTERS at University of New Haven
CENTERS is a management company that specializes in campus recreation. We partner with universities to manage their departments, facilities, finances, and deliver exceptional customer service. Since 1998, Centers remains the first and only mission centric organization committed to student development and departmental excellence on behalf of its clients. Centers is currently operating campus recreation centers at ten universities/colleges within the United States.