Under general supervision of the Assistant Director of Informal Recreation and Member Services, coordinate day-to-day member services operations of the Activities and Recreation Center (ARC), including but not limited to customer service, access control, sales, marketing and monitoring budgets. Manage the membership programs for the ARC/Campus Recreation on the Davis campus, and the UC Davis Health Fitness Center in Sacramento. Work cooperatively with the Operations Coordinator at the ARC to ensure a safe and positive experience for members in the facility; act as back up for the Operations Coordinator as necessary. Supervise a large student staff, ensuring adequate training to provide excellent customer service and appropriate access control. Assist with special events, and serve on department or campus committees in support of the Department of Campus Recreation, the Division of Student Affairs, and the UC Davis campus community.
Department Specific Job Scope:
Campus Recreation is a department within the Division of Student Affairs that provides fitness, wellness, and recreation programs to the campus community through the operation and administration of the following: The Pavilion/Activities and Recreation Center, Fitness and Wellness Programs, Intramural Sports, Sport Clubs, Equestrian Center, Craft Center, Youth Programs, Aquatics, the Cal Aggie Marching Band and UC Davis Health Fitness Center.
75 student employees
60% PROGRAM ADMINISTRATION Oversee the day-to-day responsibilities for the membership programs of the ARC and the UC Davis Health facility, including locker sales, membership sales, access control system, reservations, responses to member comment cards, locker cleanout, etc. Ensure that membership information, holiday hours, etc. are kept updated on department webpage and signage is displayed as needed. Provide excellent customer service: respond clearly and effectively to member inquiries, resolve complaints and troubleshoot issues for patrons. Work cooperatively with the Operations Coordinator to ensure that patrons follow rules and regulations regarding ARC usage. Assist Operations Coordinator with enforcing Informal Recreation participant guidelines and restrictions as needed.
Recruit, hire, train, motivate, and evaluate a large student staff. Schedule staff to ensure appropriate staffing levels based on facility usage. Provide comprehensive training for student staff regarding memberships, access control, lockers, problem resolution, etc. to ensure high quality customer service. Track and ensure completion of department and campus required trainings including online LMS,
Mandated Reporter, FERPA, PCI Compliance, First Aid, AED, CPR, etc. Approve student timesheets, ensuring accuracy. Assist with supervising other Campus Recreation units' student staff as needed. Assist with developing and implementing guidelines for recruitment, orientation, and retention of members, as well as requirements for membership eligibility. Maintain membership database. Use monthly, quarterly and annual reports to monitor membership activities, including membership fluctuation and member retention. Troubleshoot member accounts as needed. Coordinate, plan and implement membership events and activities, such as Member Appreciation. Collect and analyze facility use data and other relevant information for assessment and budgeting. Participate in data-based decision-making, using knowledge of campus and department policies and procedures to create departmental best practices to meet operational needs. Serve as the liaison to divisional Business Services staff, UC Davis Health staff and others as needed to facilitate membership business. Work cooperatively with the IT and campus staff to coordinate data imports of necessary student and staff information related to memberships. Work closely with Operations Coordinator regarding facility and equipment issues. Act as back up for the Operations Coordinator as necessary. Assist with Secret ARCer program. Implement a risk management plan and emergency action procedures. Assist with continuous evaluation and update of risk management plans and procedures. Monitor budgets for assigned areas regularly. Assist in budget development and management. Purchase supplies as needed within established membership budget. Serve as an active member in committees and work groups within the Department of Campus Recreation. Plan and coordinate special events, such as UC Davis NIRSA Alumni Lunch, newly hired career staff orientation, etc.
40% RECRUITMENT AND SALES Create and implement systems to evaluate membership sales, including ongoing analysis of membership trends and market potential. Work with Assistant Director to identify promotional opportunities and implement new strategies for increased membership sales and retention. Assess interests of the dynamic community potentially served by the ARC and UC Davis Health Fitness Center; provide offerings for special interests, holiday passes, restricted-use passes, etc. Develop and maintain updated marketing materials for outreach to potential members; collaborate with marketing unit to create effective campaigns to recruit new members and membership groups.
Position requires lifting equipment weighing up to 50 lbs.
Bachelor’s degree in a related area and/or equivalent experience/training Supervision and leadership experience to recruit, hire, train, motivate and evaluate student staff. Experience providing high quality customer service in a high traffic environment. Experience in handling conflict resolution. Experience with computer applications such as Microsoft Office and database management. Proficiency in both oral and written communication to interact with a diverse community in a concise, effective, courteous and professional manner.
Current first aid, CPR, AED certification. Experience in a sales or membership environment. Experience in collegiate recreation member services, including market trends, data analysis, and recruitment and sales. Knowledge of fitness and recreation equipment and their use. Ability to interpret, communicate, implement, and uphold policies and procedures. Experience with budget development and efficiently monitoring expenditures. Management and organizational skills to plan, organize/determine workload priorities, meet deadlines, direct numerous and varied projects and activities, and to follow-up and troubleshoot issues. Master's degree.
Additional Salary Information: The budgeted salary for this position will be up to $4,533.33/MO
Internal Number: 03021064
About Campus Recreation-University of California Davis
The University of California, Davis (also referred to as UCD, UC Davis, or Davis), is a public research university located in Davis, California, just west of Sacramento. It encompasses 5,300 acres of land, making it the second largest UC campus in terms of land ownership, after UC Merced. UC Davis also has the third-largest enrollment in the UC System after UCLA and UC Berkeley.
Campus Recreation and Unions is a department within the division of Student Affairs that provides fitness, wellness, and recreation programs to the campus community through the operation and administration of the following: The Pavilion/ Activities and Recreation Center, Fitness and Wellness Programs, Intramural Sports, Sport Clubs, Equestrian Center, Craft Center, Outdoor Adventures, Youth Programs, Aquatics, Mobility Services, MU Games Area, and the Cal Aggie Marching Band. The department provides operational management for Divisional facilities (including the Memorial Union, Student Community Center, Rec Pool Lodge, Putah Creek Lodge, ARC/Pavilion and UC Davis Conference Center) as well as conference and event services.