Program Coordinator - Challenge Course & Climbing Wall Program
Northern Arizona University Challenge Course
April 20, 2018
33000.00 - 35000.00
Full Time - Entry Level
4 Year Degree
Under the direction of the Coordinator for Outdoor Education, this position is responsible for all indoor/outdoor Challenge Course and indoor/portable Climbing facilities, as well as program administration. These facilities & programs reflect industry standards and trends, while serving university populations as well as outside clients and guests. This position manages program risk & liability by working with NAU’s Contracting and Insurance Office, coordinating equipment & facility inspections and maintenance plans, modeling & enforcing policies and procedures in compliance with industry and university standards, and advancing training & development opportunities for staff. Additionally, this position will create and work within a funding model which supports expenses associated with the execution of programs, and demonstrates a commitment to creative and innovative experiences.
Coordinate, supervise and manage all aspects of operations, facility and equipment inventory, inspection and maintenance related to the Outdoor Challenge Course, Indoor Adventure Center, Climbing Wall and Portable Climbing Wall.
Coordinate, monitor and supervise employment processes to include recruitment, hiring, training, scheduling, evaluating and supervising student staff, practicum and intern students, volunteers and part-time temporary employees.
Prepare and provide job descriptions, training manuals, and employee policy and procedure manuals relative to program operation.
Work with supervisor to develop standards of performance for staff and facilities, including risk management concerns.
Identify areas for program enhancement, set goals and objectives, and implement initiatives for program expansion in line with department and university mission and goals.
Design and implement an assessment plan and analysis related to program quality, customer service, student learning and goal accomplishment.
Facilitate mutually beneficial and lasting partnerships between Campus Recreation and a variety of academic and service programs as well as partners in outreach.
Develop a variety of programming options and related curricula (including activity course syllabi) for recreational and for-credit instructional courses, outdoor activities, workshops, seminars, leadership training and promotional events. Also develop customized challenge course options to attract a wide variety of clientele including student groups, university and community organizations and business groups.
Work in collaboration with Campus Recreation staff to schedule operational times for programming and space.
Coordinate and maintain record retention in compliance with university, state and industry standards. Records may include but are not limited to payroll, purchasing, inventory, inspection, informed consent and liability release forms, medical history forms, incident and accident reports, facility use agreements, certificates of insurance, fee structures, and program and budget plans.
Responsible for all facility inspection and risk management procedures to protect the user, university and the state by understanding requirements and acting as a liaison with NAU’s Contracting and Insurance Office as well as Arizona State Risk.
Develop and implement risk management systems including facility and equipment inspections, operating procedures and equipment quality controls.
Evaluate and approve all course structures and technical equipment on an ongoing basis.
Maintain current and professional knowledge of technical areas of Challenge Course operation in compliance with the Association for Challenge Course Technology standards.
Develop ongoing relationships and programs involving direct service to academic programs, recruitment/retention programs, student groups, university faculty/staff groups, community groups and commercial organizations.
Under the direction of the Campus Recreation Assistant Director for Marketing, develop a comprehensive marketing plan to include promotional materials, website management, social media plan, press-releases, information booths, multimedia presentations, direct mail campaigns, campus-wide communications, and special event participation.
Assist in other areas of Campus Recreation operation as needed and in support of the university’s mission and goals.
Maintain a relationship with the Association for Challenge Course Technology (ACCT) as a Provider Vendor Member to offer certification courses in-line with ACCT standards.
This position requires flexible scheduling and may include evening, weekend, or holiday responsibilities.
Bachelor degree in Parks & Recreation Management, Experiential Education, Health Education/Promotion, or related field AND two years administrative Challenge Course operation experience; OR
Six years of progressively responsible Challenge Course operations experience; OR
Any equivalent combination of experience, training and/or education.
Must have CPR and First Aid certification upon hire and maintain certification throughout the course of employment
Previous Challenge Course Training experience
Progressive experience working with persons with disabilities
Wilderness First Responder Certification
Knowledge Skills and Abilities
Ability to teach Challenge Course Facilitator training.
Ability to schedule, organize and facilitate recreation activities including outdoor activity skills courses and gym-style climbing operations.
The successful candidate will have demonstrated quality leadership skills related to their ability and knowledge of working with people from a variety of backgrounds and demonstrated sensitivity to multicultural issues.
Current and valid driver’s license and ability to operate large vehicles hauling trailers (CDL not required).
Strong multi-tasking and prioritizing abilities.
Excellent verbal and written communication skills.
Ability to work independently.
Internal Number: 603709
About Northern Arizona University Challenge Course
Northern Arizona University is a residential campus of over 25,000 students, located at 7,000 feet in Flagstaff Arizona. NAU is surrounded by forests, mountains, lakes, and miles of hiking & biking trails, all within a short drive of Phoenix or Grand Canyon National Park. It is an excellent city and university in which to live and work, and we are excited to grow our professional recreation staff with the addition of this position.
Our Recreation Center is located within the 335,000 square foot Health and Learning Center (HLC), opened in 2011. This unique building engages students in holistic learning by integrating recreation, health services, athletics, and classrooms into one central location. Opened in February 2016, the Aquatic & Tennis Center features two world class pools and six indoor tennis courts, with six additional outdoor tennis courts as well as an outdoor grass playing field. The department also features three outdoor sports facilities and an outdoor challenge course. www.nau.edu/recreation