Coordinator of Member Services and Staff Development
Truman State University
May 24, 2018
Full Time - Entry Level
4 Year Degree
The Coordinator of Member Services and Staff Development reports to the Director of Campus Recreation and is responsible for facilitating effective daily operations at the Member Services Desk to meet the needs of the campus community. The Coordinator assists with the operation and administration of the Student Recreation Center, serves on-call for evening, weekend and holiday facility operations on a rotating basis; coordinates educational programming with the Student Health Center and University Counseling Services to promote Truman’s career readiness program; and assists with other Campus Recreation programming activities and special events. Some responsibilities will require evening and weekend hours beyond the normal workday. This is a twelve month, full-time position.
DUTIES AND RESPONSIBILITIES:
Coordinate Member Services Desk services:
Facilitates safe and effective daily operations using detailed processes and regular communications.
Maintain and update daily access databases, interacting regularly with ITS, ID office and Human Resources.
Maintain and update daily facility membership records.
Maintain and update facility's space reservation system; coordinates one-on-one meetings with event organizers to determine event needs, scope and event specifics; provide special event instructions as needed for student staff.
Maintain and update locker rentals records.
Prepare and make daily/weekly cash deposits; maintain deposit records; prepare invoices and back charge forms.
Promotes the Student Recreation Center and creates initiatives to increase revenues.
Hire, Train, Schedule and Supervise 15-25 Member Services Desk Clerks.
Develop and implement student staff training curriculums, including facility policies and guidelines review, cash handling procedures, customer service, sports equipment set-up, and emergency response procedures and practice.
Update student employee manual.
Maintain student employee training records.
Plan and participate at in-service training meetings for student staff (7 times a year).
Provide effective leadership, mentoring and empowerment for student staff.
Provide Training & Support Department-Wide for CPR/AED/First Aid certifications.
Conduct regular ARC or AHA certification classes and re-certification opportunities for 75-90 student employees and full-time staff in Campus Recreation.
Conduct skills check for Campus Recreation employees in the middle of their certification period.
Conduct or assist with providing ARC or AHA training or certification classes to other Student Affairs departments.
Coordinate Educational Programming for Truman’s TruStar (career readiness program).
Serve on the TruStar Program Management Committee.
Collaborate with Student Health Center and University Counseling Services to plan and implement wellness programming to meet the requirements of the career ready certification program.
Market and promote wellness programming eligible for the career ready certification program.
Keep records of student participation in the career ready programming provided by the Student Health Center, University Counseling Services and Campus Recreation.
Provide Office Management and Record Keeping Support.
Maintain student employee files.
Answer telephone and in-person inquiries.
Promotes and provides event management services for special events and activities occurring in the Student Recreation Center.
Process electronic time cards for all student employees.
Prepare requisitions for all departmental needs.
Assist with designing and developing publicity and promotional materials; assist with maintenance of department website and social media accounts.
Assist with department and division-wide programs and initiatives.
Assist with developing and implementing strategic and assessment plans.
Review records for compiling semester and annual reports; conducts user satisfaction surveys and needs assessments.
Use interpersonal skills and ability to build relationships with other university offices and personnel.
Maintain affiliation(s) with organizations to seek out knowledge, training and experience.
Develop personal and professional development plan to enhance knowledge and skills.
Demonstrate a commitment to the Missions of Truman State University, Student Affairs, and Campus Recreation.
Perform routine assignments and special projects as assigned by the Director of Campus Recreation;
Assist with other Campus Recreation programming activities as needed; serve on university committees as assigned.
Assist with facility operations by serving on-call for evening, weekend and holiday coverage on a rotating basis.
Perform all responsibilities in a professional, courteous and respectful manner.
Demonstrate ethical, legal and professional conduct and behavior in compliance with University and Student Affairs policy and procedures at all times.
Must be able to communicate by telephone on a daily basis.
Must be able to operate computers, copy machines, and other standard office equipment.
Must be able to communicate by direct contact on a daily basis.
Must be able to provide verbal/visual presentations to university personnel and students and to others as required.
Must be able to lift and carry 25 pounds.
Must be able to perform basic mathematical functions related to budget, program record keeping and events.
Must be able to understand and practice risk management practices.
Must be able to work with university computer hardware and software as needed.
Must be able to travel in performance of duties.
Must be able to recruit, hire, train and supervise student employees.
Maintains regular contact with supervisor and other departments as needed for effective operation.
Maintains frequent contact with students and other facility patrons.
Maintains frequent contact with students and staff members involved in the career ready program.
Administrative and functional supervision over 15 to 25 student staff. Some functional supervision of Student Recreation Center Staff.
Bachelor’s degree in recreation, health promotion or related area.
One year of facility experience may be substituted for an unrelated degree field.
Experience in designing and implementing health related educational programming.
Must possess a strong commitment to the development, welfare and empowerment of students as patrons and employees; excellent oral and written communication, and interpersonal skills.
Other desired characteristics include initiative and self-direction; a commitment to ethnic and cultural diversity; knowledge of budget preparation and fiscal management; full-time and student staff supervision; and planning and service delivery systems.
Computer experience with Microsoft Office and Word Press applications.
First Aid/Adult CPR with AED certification (or must be acquired within three months of employment); certification must be maintained throughout the period of employment.
Master’s degree in recreation, health promotion or related area.
At least one year facility operations or management experience at the professional or graduate assistant level.
First Aid/CPR/AED Instructor Training status.
RCRSP (The Registry for Collegiate Recreational Sports Professionals) or CRSS (Certified Recreation Sports Specialist) status through the National Intramural Recreational Sports Association preferred.
Application Submission Information:
Submit letter of application, resume, academic transcripts, and contact information for at least three references.
Submit electronic copies of the materials to firstname.lastname@example.org, or hard copies may be mailed to Human Resources at Truman State University, 100 E. Normal Avenue, Kirksville MO 63501.
Review of applications will begin June 4.
About Truman State University
Truman State University is Missouri's only highly selective public liberal arts and sciences institution, with about 6,000 students enrolled. The campus is located in Kirksville, amidst the rolling hills and farmlands of northeast Missouri.