Responsible for assisting in the overall management of the Chinook Student Center services and operations. This person will be responsible for the training, development, evaluation, and supervision of the Program Coordinator and approximately 6 FTE of associated temporary staff. This position will be responsible for the strategic development and management of associated budgets, staffing decisions, and discretion in developing operating and fiscal plans for directed programs and facilities.
Duties & Responsibilities:
Administration and Budget Management (30%)
Directs business plan and fiscal oversight of over $250,000 in annual operations.
Manages budget including development, monitor of expenditures, completion of fiscal paperwork and ensures adherence to university fiscal processes
Responsible for staff providing daily point of sale service at one cashier location totaling over $100,000 in annual sales. Manage cashier till cash, cashier training, and cashier discipline.
Maintain small and large equipment items inventory.
Manages facility use by outside users including contract, revenue, and risk management
Manage technical needs for University Recreation including the development and oversight of computer hardware maintenance, ordering, and replacement plans.
Helps fulfill duties of Director of Facilities during that person absence
Staff Supervision (25%)
Responsible for the direct supervision of Program Coordinator of twenty building managers (6 FTE) including hiring, discipline, daily supervision, monitoring output, directing work, and evaluation. Develops and implements comprehensive training program including point of sale training, emergency response, customer service, risk management, and conflict resolution.
Initiates correction and/or disciplinary actions for employees as necessary.
Assigns work to Program Coordinator and temporary employees and graduate assistant; follows-up to ensure work is performed appropriately; evaluates work and provides feedback to subordinates as required.
Strategic Planning (15%)
Develop and modify strategic planning for Chinook Student Center including.
Oversees marketing and communication plans for Chinook Student Center.
Develop plans for facility care, operational plans, equipment replacement, and development of new facility spaces.
Risk Management (15%)
Responsible for the safety and risk management procedures for facility including involvement of policy development, delivery of staff training, and development of implementation plan. Ensure that safety and risk management for all meetings, events and programs meet Washington State University standards
Program Management (10%)
Primary point of contact to resolve complex issues pertaining to services or building systems. This includes day-to-day administrative and operational issues including maintenance and custodial issues, delivery logistics, events and scheduling, access request system. Responsible for coordination of special events, rentals of facilities, including proper execution of contracts and payment for services when applicable. Provide pre-event and on-site coordination and supervision of event and meeting spaces, (including set-up staff, building managers and custodial support). Assist with the evaluation and status monitoring of Building HVAC, lighting system and Audio/Visual systems and serve as onsite manager for these systems during major events
Additional Duties (5%)
Serves on Department and University committees as assigned. Performs other duties as assigned.
Bachelor’s Degree (Business, Recreation, Sports Management, Higher Education, or related field).
Four (4) years of professional experience. Master’s Degree may be substituted for one year required experience.
Minimum one (1) year of managerial experience.
Demonstrated success in personnel training and supervision.
Demonstrated ability in strategic facility management.
Ability to collaborate effectively as a member of a goal-oriented team.
Knowledge of Windows based computer system and Microsoft applications.
Master’s Degree in Business, Recreation, Sport Management, Higher Education or related field.
Strong communication, organizational, and leadership/management skills.
Five (5) or more years of progressively responsible relevant professional experience.
Experience in higher education recreation, union, or student service setting.
Demonstrated experience administering risk management practices for recreation facilities or programs or student unions.
Experience in working with cash register or point of sale systems.
Experience in the development and implementation of extensive staff training programs.
Experience in the development and management of budgets.
Experience in the management and operations of special events.
Experience with building control system, lighting control system and A/V control systems.
NIRSA or ACUI membership and/or involvement
About Washington State University
University Recreation fosters personal development, enhances academic productivity, and enriches the quality of life for a diverse university community through excellence in programs, services, and facilities. We believe there is a relationship between physical activity and student academic achievement and that research is the key to continuous improvement.
Physical activity is linked to numerous psychological, physiological, and physical health benefits. In addition to the direction and leadership of the UREC Board, University Recreation looks at participation data and its correlation with grade point average for over 10 years (most recent). We are committed to our mission, vision, values and goals and the strategic plan of Washington State University.