To facilitate the day to day operations of member services, which include but are not limited to staffing, policies and procedures, access control, customer service, equipment issuance, and the pro shop.
• Oversees all University Recreation facility reservations and facilitates contract for groups including, but not limited to University Recreation (UREC) events, university groups and organizations, and recruitment of external groups and organizations. • Oversees all departmental reservations and assigned staff. • Develops and implements a comprehensive membership retention program to include membership database management, membership renewals and cancelations, membership card processes, and audits all transactions. • Oversees operations of the Pro Shop, which includes working collaboratively with marketing for creative design, ordering, inventory, and auditing the resale items. • Responsible for oversight of operating expenses, forecasting, and monitoring of income and expenses within assigned areas. • Provides leadership and training to the customer service desk operations. • Prepares regular written communication such as monthly, annual, financial, participation, and equipment reports as needed. • Completes comprehensive analytical and statistical reports regarding the membership operations through assessment of services based on established expectations. • Collaborates with campus partners for large scale campus wide UREC events. • Assists in establishing policies and procedures regarding facility usage, risk management, security efforts, and membership guidelines. • Serves as department point person for ActiveNet software. • Performs other duties as assigned.
Bachelor’s degree from an accredited University.
First Aid and CPR certified or obtain certification within 30 days of hiring.
• Two (2) years of experience in recreation or athletic facility operations, coordination and performing the stated duties in a related setting, or • One (1) year of experience in the required experience with a Bachelor’s Degree in Recreation, Sports Management, Kinesiology or another closely related field from an accredited University. • Related experience can be substituted on a one-on-one basis for up to two years of education.
Internal Number: SRGV3652
About The University of Texas Rio Grande Valley
The University of Texas Rio Grande Valley (UTRGV) was created by the Texas Legislature in 2013 as the first major public university of the 21st century in Texas. This transformative initiative provided the opportunity to expand educational opportunities in the Rio Grande Valley, including a new School of Medicine, and made it possible for residents of the region to benefit from the Permanent University Fund – a public endowment contributing support to the University of Texas System and other institutions.
UTRGV has campuses and off-campus research and teaching sites throughout the Rio Grande Valley including in Boca Chica Beach, Brownsville (formerly The University of Texas at Brownsville campus), Edinburg (formerly The University of Texas-Pan American campus), Harlingen, McAllen, Port Isabel, Rio Grande City, and South Padre Island. UTRGV, a comprehensive academic institution, enrolled its first class in the fall of 2015, and the School of Medicine welcomed its first class in the summer of 2016.