The Coordinator of Member Services assists in coordinating the daily operations of Member Services. This position has significant administrative and financial responsibilities. A vital component of this position is a strong commitment to teamwork, customer service, and fiscal responsibility.
Maintain the membership freeze, renewal, and cancellation process for all members including associated communications and record keeping.
Coordinate the billing process including: reports; credit card, Electronic Funds Transfer (EFT), and payroll deduction declines; reconcile accounts receivable.
Responsible for daily reconciliation of sales and cash handling operation and reconciliation.
Coordinate activities of the Campus Recreation member services and front office staff including but not limited to staff hiring, training, scheduling, supervising and evaluating; project development and supervision.
Assist in providing tools for new employee training and staff meetings.
Develop/revise employee handbooks, policies and procedures as needed.
Coordinate pro shop inventory counts and daily reconciliation. Work in partnership with Follett (Market on Main) to maintain inventory on consignment.
Investigate options and purchase inventory from other vendors when necessary. Maintain appropriate inventory levels.
Manage the locker rental, towel rental, and equipment check out programs. Manage member parking.
Assist in coordinating membership, program, and service sales and facility access.
Assist in coordinating CSI Member Management System including system administration and policies and procedures.
Assist in the coordination of the Rec Rewards Membership Reimbursement Program including setup in CSI, recruitment and retention efforts, and customer service.
Collaborate with all Campus Recreation staff on events and programs and facilitate communication to the Member Services staff.
Assist with marketing efforts including membership promotions and special events.
Assist in coordinating member communications including: e-newsletter; Campus Recreation website; membership brochures, forms, and flyers; social media communications (Facebook, Twitter, Instagram, Sprout Social); digital signage.
Develop and maintain retention programming.
Responsible for ordering office/copier supplies and managing the supply budget.
May require occasional early morning, late night, and weekend hours.
Instruct American Red Cross CPR/AED Professional Rescuer Trainings (Instructor training is provided).
Other duties as assigned.
Bachelor’s degree with three (3) years experience; -or- Associate’s degree with five (5) years experience; -or- seven (7) years experience.
Experience supervising staff.
Strong communication, organization, management, leadership and professional skills.
Proven commitment to student and staff development and customer service.
A demonstrated ability to take initiative, problem solve, and meet deadlines.
Ability to collaborate effectively as a member of a goal-oriented team.
Strong working knowledge of recreation management system. CSI preferred.
A working computer knowledge using Microsoft Office and Adobe products in a Windows/network environment.
Salary range $40,000.00 - $44,000.00 (Note: university website is incorrect). Excellent benefits including 20 vacation days and tuition remission.
Review of candidates will begin immediately. Apply here.
This position will be a professional position paid at an hourly rate.
Cincinnati is No. 25 on Livability.com’s 2019 Top 100 Best Places to Live list.
The University of Cincinnati, as a multi-national and culturally diverse university, is committed to providing an inclusive, equitable and diverse place of learning and employment. As part of a complete job application you will be asked to include a Contribution to Diversity and Inclusion statement.
As a UC employee, and an employee of an Ohio public institution, if hired you will not contribute to the federal Social Security system, other than contributions to Medicare. Instead, UC employees have the option to contribute to a state retirement plan (OPERS, STRS) or an alternative retirement plan (ARP).
The University of Cincinnati is an Affirmative Action / Equal Opportunity Employer / M / F / Veteran / Disabled.
Internal Number: 36877
About University of Cincinnati
The University of Cincinnati serves the people of Ohio, the nation, and the world as a premier, public, urban research university dedicated to undergraduate, graduate, and professional education, experience-based learning, and research. We are committed to excellence and diversity in our students, faculty, staff, and all of our activities. We provide an inclusive environment where innovation and freedom of intellectual inquiry flourish.Through scholarship, service, partnerships, and leadership, we create opportunity, develop educated and engaged citizens, enhance the economy and enrich our University, city, state and global community.