** Applications must be submitted electronically through the University of Dayton Human Resources on or before June 9, 2019(employment.udayton.edu). Please include your resume, cover letter, and at least three professional references. Address inquiries to Mark Hoying at firstname.lastname@example.org or 937.229.2731.
The University of Dayton, Campus Recreation seeks a self-motivated, enthusiastic, and proactive professional to manage all aspects of daily operations and informal recreation activities of the RecPlex, including policy development and enforcement, facility management, member services, and staff development in a facility totaling 125,000 square feet with over 400,000 participations annually.The assistant director, facility operations and member services provides oversight of the daily operations of the Welcome Desk, Equipment Resource Center, and Main Office, including customer service, cash handling, deposits, program registration, attendance records, and membership management.
The ideal candidate for this position will maintain a high level of customer service and employee morale while providing access equity to all facility and program users. Additionally, the individual will ensure smooth operation of membership sales that total $350,000 and financial transactions in excess of $900,000. Service is provided to the University community, as well as thousands of visitors, alumni, conference participants, and prospective students, with an additional $30,000 in guest pass sales, towel and locker service. This multi-faceted position will also assist in the coordination of risk mitigation policies and procedures. Further, the assistant director, facility operations and member services is expected to utilize holistic wellbeing and leadership to positively impact University of Dayton students in an environment that embodies Catholic Marianist values, is primarily residential, and encompasses primarily traditional age students.
This individual provides professional supervision to the graduate assistant for facility operations and member services.
General Operations [30%] Oversee and manage Equipment Resource Center, Towel Service, and Locker Rental, to include locker sales, assignments, renewal/clearance process deadlines, and communication. Review, interpret, and apply policies and procedures as they relate to the use of the RecPlex and auxiliary locations. Assist in the development, implementation, and application of administrative and operational policies and procedures to provide for a safe environment. Ensure security of the facilities and activities including opening and closing procedures; monitor equipment condition and inventory; and maintain lost and found items. Compile monthly facility usage statistics; based on usage, make recommendations for hours of operation. Oversee operation of all facilities management software and department IT needs. Coordinate training of student staff on the software management system. Evaluate services, analyze needs, and recommend changes/adjustments in operational procedures at all facilities. Assist with facility reservations and special equipment requests.
Personnel [20%] Provide dynamic, hands-on leadership and mentoring to a graduate assistant and student staff. Recruit, hire, train, supervise, and evaluate ~50 student facility operations and member services personnel including facility attendants, supervisors, and lead supervisors. Develop responsibilities and expectations for each employee and provide leadership to ensure employees are knowledgeable about equipment use, policies and procedures, problem resolution, consistent quality customer service, and risk mitigation practices. Monitor and submit all payroll reports for these employees. Develop and implement monthly in-services for employees and prepare/maintain employee manuals and training materials. Create an employee development program to ensure a trained staff that exemplifies great communication, customer service, financial accountability, rec software proficiency, and general departmental knowledge.
Member Management [15%] Service the needs of the University community including developing and maintaining excellent customer relations through communication with participants and user groups, responding to their needs in a timely manner; enforcing guidelines and procedures; providing a safe environment through scheduling of staff and supervision of activities; and monitoring participation trends. Monitors and maintains Campus Recreation membership and entry procedures for students, faculty, and staff, alumni, retiree, and community members, responding to all questions and disputes regarding access issues. Address participant conduct problems accordingly to department guidelines. Conduct regular analysis of market conditions in order to recommend appropriate member fee structures, as well as develop and administer a strategic plan to increase revenues through recruiting and retaining non-student members. Coordinate with the registrar’s office and Student Development IT to grant and monitor user access. Facilitate initiatives to ensure member satisfaction and retention.
Fiscal Operations [10%] Develop, oversee, and administer the budget for the facility operations areas, to include member sales, locker and equipment rental. Conduct regular analysis of market conditions in order to recommend an operational budget for the various areas, as well as proposed membership and rental fee structures. Maintain financial records of revenues and expenses, ensuring budgetary control.
Risk Mitigation [10%] Contribute to the ongoing development and facilitation of the department’s comprehensive risk mitigation plan; assist with the creation and revision of emergency action plans. Maintain a full knowledge of current industry standards and practices in facility operations. Develop, revise, and submit for review area specific waivers, releases, contracts, and participation agreements. Plan and conduct safety training for employees. Ensure that all risk management and liability expectations are being met with specific regard to outside groups and minors. Maintain a historical database and records per established guidelines.
Resource Management [10%] Manage and maintain all rental and check-out equipment, including procurement and the establishment of rental operations and procedures. Determine the equipment needs and implement the inventory, shelf life, storage, and purchasing of equipment issue and pro shop items.
Related Duties [5%]
Be involved with and make meaningful contributions to departmental, divisional, and institutional initiatives, as well as within professional organizations.
Actively participate in student development activities on campus by serving as a volunteer, mentor, committee member and/or participant.
Actively work with other campus departments in student persistence and retention efforts.
Perform other duties as assigned.
Candidate must meet the following minimum qualifications:
Must currently have a master’s degree;
2 years of progressive experience working in a recreation and/or higher education environment;
Demonstrated experience and passion for development of college students through designed student employment experiences;
Working knowledge of current risk mitigation standards and practices in collegiate recreation;
Articulated passion for promoting health and wellbeing;
Demonstrated experience working collaboratively with various constituents;
Excellent written communication skills;
Attention to detail; and
Ability to work on evenings, weekends, occasional holidays, and provide service in an on call basis.
In addition to the minimum qualifications, the exemplary candidate would possess the following preferred qualifications:
Master’s degree in Recreation/Sports Management, Education, Student Development, Health Promotion, Higher Education or related field;
Evidenced creation of an inclusive, customer oriented environment, to include familiarity in working with various populations from youth to adults;
Experience within a collegiate recreation setting, with an emphasis on student development, to include supervisory experience of students;
Commitment to a development philosophy for participants and student staff;
Demonstrated experience in establishing and facilitating strategic goals;
Proven success working with a range of culturally and ethnically diverse populations, and evidence of commitment to fostering a collaborative multicultural environment;
Demonstrated proficiency with computers, various software applications, spreadsheets, and preparation of reports (specifically proficiency within Kronos, Fusion, Connect2, and WhenToWork);
Direct experience with administering a budget;
Ability to thrive in a student service environment that values high expectations, accountability, leadership through service, and balanced lifestyles, while possessing exceptional verbal communication skills, enthusiasm, positive attitude, and be a self-starter with the ability to instill the same in others;
Articulated understanding of the purpose and benefits of graduate assistantships in collegiate recreation;
Demonstrated analytical skills to identify problems, assess alternatives, and render consistent, logical decisions;
Current certification in Red Cross First Aid, CPRO, and AED or obtained within 4 months of hire; and
Demonstrated integrity, dependability, sound judgment, teambuilding, and resourcefulness to establish and maintain collaborative, positive, and effective working relationships with multiple constituency groups.
Internal Number: 497232
About University of Dayton Campus Recreation
The University of Dayton, founded in 1850 by the Society of Mary, is a Top Ten Catholic research university. The University seeks outstanding, diverse faculty and staff who value its mission and share its commitment to academic excellence in teaching, research and artistic creativity, the development of the whole person, and leadership and service in the local and global community.
Informed by its Catholic and Marianist mission, the University is committed to the principles of diversity, equity, and inclusion. Informed by this commitment, we seek to increase diversity, achieve equitable outcomes, and model inclusion across our campus community. As an Affirmative Action and Equal Opportunity Employer, we will not discriminate against minorities, women, protected veterans, individuals with disabilities, or on the basis of race, color, national origin, religion, sex, sexual orientation or gender identity.