The Assistant Director - Facilities, is primarily responsible for managing and overseeing facility reservations (both indoor/outdoor) and the hiring, scheduling, training, evaluating, and supervision of 90-120 student employees working in multiple positions within the department. Assume responsibilities for Associate Director, Facilities in their absence.
Primary Duties and Responsibilities
Hire, direct and manage 90-120 student employees working in multiple positions (student facility manager, service desk, lifeguard, operations, and Pro Shop) within the department. Ensure all employees follow the DIRECCT model and are fully-trained in the department’s core values. Evaluate student employees’ performance; assign merit; and provide counsel/progressive discipline when necessary.
In coordination with the Customer Service Manager, contribute to on-going customer service initiatives.
Update departmental computers and iPads so student employees can access the files necessary to perform their job, such as: contact lists, schedules, accident reports, policies/procedures, task lists, and training checklists.
Communicate and hold accountable shift-specific tasks to the facility manager.
Manage Lifeguard staff and ensure lifeguards have necessary certifications, are compliant with Risk Management procedures, and they receive ongoing in-service training which will take place twice per semester.
Coordinate with the payroll staff to assign appropriate pay rates for student employees and solve issues regarding student employees’ time sheets.
Monitor area budgets and work with department Director of Business Operations to ensure department and university policies are followed.
Manage and distribute all building schedules, including semester master schedule and weekly special reservations schedule, accounting for the (14) rentable indoor/outdoor spaces of the facility.
Collaborate with the Marketing/Communications Specialist to communicate and post signage for all special events.
Manage reservation system and process requests from the department (intramurals, club sports, fitness courses, instructional programs, and departmental meetings), other university departments, student organizations and outside organizations.
Accountable for generating revenue in facility rentals.
Readily available to communicate with groups via email, telephone or walk-in meetings.
Accountable for invoices for fee-paying reservations and process the payment.
Coordinate setup and breakdown for all events in the Herbert Wellness Center, as well as university-wide events that use the building’s space, which may include Admissions Open House, Expos and various other large-scale events.
Notify intramurals, club sports and other groups of interruptions to normal reservation times and scheduled practices due to special events.
Coordinate equipment rentals that come with reservations.
Schedule extra maintenance and student assistance for large-scale events.
Assume responsibilities for Associate Director, Facilities in their absence in regards to facility maintenance communication, payroll, task assignments, and/or project management.
Assist Associate Director, Facilities in contributing ideas to solve issues reported daily through supervisor reports and identify facility issues that need attention.
Manage inventory of first-aid supplies, rentable equipment, etc.
Purchase facility-related items using the corporate purchasing card. Reconcile purchasing card statement on a monthly basis.
Manage lost ‘Cane cards, cards left behind for rental of a pro shop item and confiscated cards. Communicate with patrons and enter notes into a database or put a hold on patron access for required action.
Manage facility’s building access security system by granting or eliminating access through several doors throughout the building for all full-time staff and student employees.
Complete other duties as assigned.
Qualifications and Experience Requirements/Preferences
Bachelor’s Degree in Recreation, Physical Education, Sports Administration or related field, or a combination of education and experience preferred.
One to two years of recreation/facilities coordination or other related experience with an emphasis on daily operational procedures required.
Position requires training and supervision of student employees; therefore, some supervisory experience is highly desirable.
Demonstrated ability to multi-task and manage multiple conflicting priorities required.
Excellent customer service skills required.
Proficiency in Microsoft Suite of products and working familiarity with data base systems required.
Position may require evening and weekend work.
Direct responsibility for planning, directing, and documenting all preventative maintenance, routine maintenance, planned and emergency repairs, and renovation projects. Collaborate with Real Estate and Facilities to ensure all maintenance efforts align with those of the University and that all mechanical systems are functional and maintained to deliver the highest degree of reliability.
Establish policies and procedures for maintenance of the Herbert Wellness Center. Ensure all risk management and health department regulations are followed.
Additional Salary Information: In order to have full consideration of your application materials, you must apply through the UM Human Resources:
You will need to create an account with the university in order to apply.
The University of Miami offers competitive salaries and a comprehensive benefits package and is an Equal Opportunity/Affirmative Action Employer.
Internal Number: R100032467
About University of Miami
Where Excellence Meets Purpose.
The University of Miami is among the top research universities and academic medical centers in the nation, and one of the largest private employers in South Florida.
With more than 16,000 faculty and staff, the University strives for excellence, and is driven by a powerful purpose to transform and impact the lives of its students, patients, members of the community, and people across the globe.
The University is committed to fostering a culture of belonging, where everyone feels valued and has the opportunity to add value. Through values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity, and Teamwork (DIRECCT) the U community works together to create an environment driven by purpose, excellence, community, and service.
The University has been named on Forbes's Best Employers list for two consecutive years, and is the only university in Florida to receive this honor.
The Department of Wellness and Recreation at the University of Miami aims to foster a lifestyle of responsible choices for students, faculty, staff, alumni and other members of the University and local communities each year. The Department oper...ates the 140,000-square-foot Patti and Allan Herbert Wellness Center, which is a highlight of the University’s Coral Gables campus offering a variety of programs and services including intramurals, club sports, group fitness classes, health and fitness assessments, personal training and wellness programming. Additionally, five lighted grass fields for a multitude of intramural, club, and special events are adjacent to the main facility. Four outdoor basketball courts, six asphalt tennis courts, and an outdoor fitness area with hydraulic resistance equipment compliment the department facilities.
The Herbert Wellness Center is the premier destination on campus for health and wellness.