NC State University is seeking an energetic, innovative, student-centered leader for the position of Coordinator, Member Services. We seek an individual with proven leadership experience capable of working in a fast-paced, results-oriented team. This position will empower student staff to cultivate world-class wellness and recreation programs, services and facilities that promote and enhance student success inside and outside of the classroom.
The Coordinator, Member Services will provide leadership and manage the Wellness and Recreation Carmichael Complex Member Services program. This position is responsible for developing and executing a strategic plan to increase revenues through recruiting and retaining non-student members. Revenue expectations exceed $900k annually.
Specific responsibilities include:
Recruit, hire, train, supervise, mentor and coach approximately 30 student member services specialists responsible for membership sales and customer service for comprehensive Department of Wellness and Recreation programs, services and facilities.
Provide instruction and development opportunities for staff through training, coaching, and performance evaluations that incorporate student learning outcomes. Specific outcomes include critical thinking, creative thinking, problem-solving, quality customer service, conflict resolution, initiative, communication, innovation, and other transferable skills related to the department work-integrated learning program.
Develop and execute on-going customer service training program for student member service specialists to ensure goals, objectives and outcomes are met. Ensure a high level of integrity, teamwork, communication and initiative of all staff.
Manage the departmental comprehensive membership and point of sale system. Includes implementing department cash handling procedures, payment transactions and daily transaction reconciliation.
Develop and implement strategic plans for recruiting and retaining non-student members. Specific initiatives may include member incentive programs, special events and outreach presentations.
Develop customized plans for Centennial Campus affiliated groups interested in providing memberships for employees. Strengthen relationship with Centennial Campus partners and prospective partners through presentations, marketing campaigns and other outreach to connect groups with healthy, active lifestyle resources.
Develop high-quality marketing materials to promote membership sales to meet revenue goals.
Organize and provide facility tours for potential members, alumni, and internal/external groups and organizations.
Serve as primary point of contact and to more than 2,800 non-student members. Assist members in resolving conflicts, concerns and problems that occur within Wellness and Recreation programs, services and facilities.
Develop and implement tools to measure member satisfaction; generate routine satisfaction reports.
Assist with the development and execution of assessment programs and/or service areas.
Participate in the overall assessment planning, goal setting and annual report data collection.
Assist as needed in all required departmental functions.
Bachelor’s degree; or an equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
DEPARTMENT REQUIRED SKILLS
Demonstrated knowledge of national trends and best practices in collegiate recreation membership services and sales;
Demonstrated ability to work autonomously with initiative, critical and creative thinking;
Demonstrated ability to collaborate, develop partnerships and work effectively as a member of a fast-paced, results-oriented team;
Demonstrated knowledge of theories and practices in promoting student development and learning;
Excellent written and verbal communication skills;
Demonstrated experience organizing and developing leaders through practical application and learning;
Demonstrated success managing, supervising, and mentoring student employees;
Demonstrated integrity, ethics, and commitment to diversity and inclusion;
Commitment to promoting healthy, active lifestyles.
PREFERRED EXPERIENCE, SKILLS, TRAINING/EDUCATION
Master’s degree in recreation, sports management, student affairs, higher education administration or other related field.
Successful professional, internship or graduate assistantship experience in member services or facility management.
One year of successful professional experience in collegiate recreation member services or facility management.
Applicants must apply online at NC State University Human Resources https://jobs.ncsu.edu/postings/120446 (Position 00043099) and should include a cover letter, resume, and list three references.
Review of applicants will begin Thursday, July 18, 2019.
If you have any questions, please contact Stephen Tucci, Assistant Director, Training, Development and External Relations at email@example.com.
NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran.
Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. If highest degree is from an institution outside of the U.S., final candidates are required to have their degree verified at www.wes.org. Degree must be obtained prior to start date.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
Applications submitted through bluefishjobs.com will not be accepted.
About NC State University
About NC State Wellness and Recreation:
NC State Wellness and Recreation empowers the Wolfpack community to thrive. Together, we explore and grow in these six elements of wellness: career, financial, physical, emotional, social and community.
We value movement and inspire behaviors that improve health and well-being. Our programs, services and facilities enhance academic success by assisting students in developing skills and resilience needed for college and beyond.
Wellness and Recreation Mission:
To inspire a culture of wellness by providing premier, innovative and inclusive programs, services and facilities that promote healthy, active lifestyles to enhance student success.
Wellness and Recreation Vision:
To inspire a thriving Wolfpack community.
About NC State University:
NC State is the preeminent research enterprise and the university of choice for accomplished, high-performing students from around the world. Our extensive partnerships with business, industry and government generate a unique culture of collaboration to address the grand challenges of society. Our cutting-edge, solution- driven research, technology and scholarship result in new ide...as, products and services. Our faculty, who are at the forefront of interdisciplinary innovation, lead extraordinary programs in learning and discovery. And as the leader in experiential education, we provide relevant opportunities for students to put learning into practice and develop personal and career-ready skills. Our students, faculty, staff, and alumni create economic, societal and intellectual prosperity.