The Assistant Director develops, proposes and implements all employee common training guidelines and standards for the Campus Recreation Department under the direction of the Associate Director of Campus Recreation – Business and Technology. Provides leadership related to overall employment standards and expectations for all part-time employees. Provides leadership, hiring, training, scheduling and supervision for the Operations Supervisors and Facility Assistants assigned to the Marino Recreation Center. Provides secondary supervision of the Building Supervisors. Provides recommendations/direction to the Director, Associate Directors, and other Assistant Directors on existing and future, facilities policies and training programs/standards. Serves as an ambassador and advocate for Campus Recreation internally and externally and provides day-to-day leadership on any projects assigned by the Director or Associate Directors. The Assistant Director effectively communicates with all appropriate campus partners, including but not limited to: Center for Student Involvement, Student Employment, Student Financial Services, Facilities and Registrar’s Office. Serves as primary risk manager for areas of oversight and when working department programs/events/facilities. Serves as secondary for all department programs, events and facilities otherwise.
Bachelor’s degree in recreation management, sports administration, general studies or related field.
Minimum of 2 years of successfully demonstrated experience in campus recreation administration or comparable related experience (relative GA experience will be considered).
Proficient with Microsoft Office programs and the ability to adapt to learning in-house systems of management/logistics/and robust daily operations of recreation facilities/programs.
Required to work on weekends covering events throughout a calendar year and regularly during the evenings. Conduct weekend staff meetings two times per month.
Demonstrated strength in ability with the following: communication, negotiation and problem-solving skills necessary to successfully manage issues when resolving conflicts related to direct reports/members/others. Possess strong leadership, oral and written communication skills, as well as supervisory and training skills when working with student employees/leaders/professional employees. Developed interpersonal skills and customer care/service skills are a must.
Team-oriented, self-directed, individual with strong detail orientation, organizational and reprioritization skills. Ability to manage/lead with a variety of situations when working across an organization’s many functional areas. Ability to thrive in a fast-paced environment that values high expectations, accountability, and balanced lifestyles. Ability to set priorities in order to perform a high volume of detailed work with regular distractions and interruptions. Ability to identify problems, assess alternatives, render consistent and logical decisions, selflessly. Communicate with clarity, tact and diplomacy with a variety of people on the phone, via email, in meetings, and in person, when dealing with members/students/public/external constituents. Work independently or within a team focused environment, meeting deadlines and handling/taking ownership of multiple projects simultaneously without negative impact on personal demeanor/attitude. Establish and maintain effective working relationships with supervisors and co-workers. Influence others in a positive direction and to resolve conflicts. Passion for planning, implementing and evaluating recreational programs and activities.
Knowledge of the following, supported by skills and abilities: current trends in campus recreation related to “student led” facilities grounded in student development theory; relevant equipment, policies, procedures, programs and strategies/best practices associated with administering a comprehensive program of recreational activities in a university setting; meeting quality standards for services, and evaluation of customer satisfaction through needs assessment; equipment/supplies purchasing; computers and related software; ability and interest in serving as a mentor for students; principles and methods for training design, teaching and instruction for individuals and groups and the measurement of training effectiveness; principles and processes for performance management grounded in accountability; possess strong integrity; ability to maintain accurate records and files; strong follow through; ability to make sound independent judgments and possess proven critical thinking skills.
Lifting equipment ranging from 10lbs.- 400lbs. is required, with assistance from others or from machinery.
Master’s Degree in Recreation/Sport Management or related field.
Successfully demonstrated experience with front line customer service in high volume use facilities with diverse patronage, as well as training a diverse work force to ensure superior customer care.
Demonstrated Experience: • Providing superior customer care through successful training protocols. • Providing training relative to hallmarks for inclusive/welcoming environments. • Supervising numerous student employees from diverse backgrounds, in different positions, in a higher education recreation setting. • Developing and implementing policies and procedures. • Maintaining and managing facilities. • Leadership and supervisory abilities • Supervising student employees in multiple facilities • Supervising non-student part-time employees • Budget management • Developing student management models, grounded in student development theory. Hands on knowledge and training with student development theory. Facilitator/training experience, public speaking/presentation skills.
CPR/AED Instructor Trainer
About Northeastern University
We here at the Campus Recreation Department at Northeastern University strive to be the most comprehensive, inclusive, and progressive Recreational Sports Program in the northeast. Our mission is to provide sport and fitness services for students, faculty, staff, and alumni. Our purpose is to encourage an active, healthy lifestyle and to enhance a sense of community and student-centeredness within the university. We meet these goals by offering diverse sport and fitness opportunities; distinctive facilities and equipment; educational avenues for student development; and student leadership opportunities.