The position is responsible for day-to-day management of membership and guest services. Including but not limited to: customer service standards, membership/guest services and promotes any services and programs offered through Campus Recreation. This includes supervising part-time membership services and entrance staff. Responsible for overseeing daily deposits and reconciliations of cash/credit card management. The Asst. Director reports to the Director.
Provide leadership and management of the customer service/welcome/pro shop desk operation to include staffing, policies & procedures, access control, customer service, membership sales and program registration
Process and audit any and all paperwork as it relates to the member & guest services area.
Assist with the development of a comprehensive new member marketing program to include: membership promotion periods, recruitment, referral program and facility tours.
Lead and develop a comprehensive membership retention program to include: membership database management, membership appreciation days, membership renewals and cancelations, retention programs
Collaborate, develop, implement, and manage membership and program registration software enhancements (Spectrum) for professional and support staff of the Campus Recreation Center.
Develop and enforce policies and procedures for the Recreation Center
Responsible for the preparation, forecasting and monitoring of income and expense budgets as it relates to areas of responsibility
Responsible for the supervision of part-time employees within scope of facility areas
Evaluate performance and facility effectiveness through regular assessment
Responsible for ensuring areas of responsibility stay in line with current trends
Responsible for supervision, training and mentoring subordinate staff
Oversee policies and procedures development for all areas of responsibility
Manage budget, strategic planning, and assessment as it pertains to the facilities area
Prepare regular written communication such as monthly and annual reports, financial and participation reports and equipment inventory reports
Site Specific Responsibilities:
Prepares and types financial documents for disbursement and receipt of funds (e.g., payment requisitions), performs calculations, routes for appropriate signatures.
Reviews and monitors adjustments made to accounts, ledgers, or journals; determines accuracy and validity of accounting documents and transactions.
Manage daily cash handling operations to include intake of money and daily deposits.
[The requirements listed below are representative of the minimum education and/or hands-on experience necessary to perform each essential responsibility.]
Bachelor’s degree required; Master’s preferred
At least two years of professional member & guest services experience preferred
Experience working in a collegiate/community recreation environment, strong communication and presentation skills
Demonstrated experience within facility operations
Knowledge of standard practices and demonstrated experience in recreational sports
Leadership and supervisory abilities
Ability to work as part of, and lead a team that collaborates effectively with colleagues
Entrepreneurial spirit and enthusiasm
Analytical skills to: identify problems, assess alternatives, and render consistent, logical decisions
Ability to thrive in an environment that values high expectations, accountability, and balanced lifestyle choices
Current American Red Cross CPR/AED/FA certification (or willing to obtain)
Some knowledge of HR theories and best practices in recruitment and staff development.
Basic accounting knowledge; capability of understanding budgets.
Internal contacts include staff at all levels. External contacts include external customers and vendors. Contact involves troubleshooting, informing, exchanging information, negotiating, making recommendations, and giving information or instructions.
CENTERS offers a comprehensive benefits package including:
Company paid medical/dental PPO coverage for employees
Voluntary vision plan
401(k)Plan with 8% employer contribution
Company paid long term and short term disability insurance
Company paid life insurance
Flexible spending accounts for medical and dependent care
Employee Referral Bonus Program
Pre-Tax transit benefits
CENTERS is an equal opportunity employer.
Additional Salary Information: Bonus Eligible
Internal Number: 2019-2353
About CENTERS at Harper College
CENTERS is a management company that specializes in campus recreation. We partner with universities to manage their departments, facilities, finances, and deliver exceptional customer service. Since 1998, Centers remains the first and only mission centric organization committed to student development and departmental excellence on behalf of its clients. Centers is currently operating campus recreation centers at ten universities/colleges within the United States.