Campus Recreation and the Wake Forest Wellbeing Center cultivate an environment where members of the University engage in life-long healthy and active lifestyles. The Associate Director of Facilities manages, leads, and directs the operational, financial, and personnel functions for all departmental indoor and outdoor facilities and promotes social and recreational engagement and wellbeing. The Associate Director provides strategic direction, develops student and professional staff, advances inclusivity, and team and community interconnection.
Hire, train, supervise, mentor, and evaluate full-time, part-time and student employees.
Empower professional, part-time, and student employees to create safe, inclusive, and accessible facilities and programs for all members and guests of the campus community.
Student Employee Development:
Coordinate the creation and implementation of the department’s student employment program.
Enhance the student employment experience through training and development programs.
Collaborate with the Office of Personal and Career Development and other campus partners to advance students’ personal and professional development through employment.
Oversee and coordinate the WF Wellbeing Center Student Employee Advisory Board.
Directly oversee and manage all department indoor and outdoor facility operations.
Oversee facility and equipment repair, maintenance, and cleanliness.
Process and monitor facility work orders to ensure work is completed timely and satisfactorily
Plan, direct, and document all facility and equipment preventative and routine maintenance and emergency repairs.
Coordinate with Deacon OneCard and Facilities and Campus Services on building access.
Mediate issues and concerns of facility users.
Provide leadership and oversight of event management and facility reservations and rentals.
Serve as the primary administrative liaison with users of the facilities.
Build relationships with campus partners to provide and support activities that enrich the campus experience and encourage healthy lifestyles.
Work with departments, student groups, camps, conferences, and other users to coordinate events.
Manage all outside rentals including negotiating and handling contracts.
Prepare, forecast and monitor income and expense budgets for areas of responsibility.
Develop and implement plans to increase revenues and open potential new revenue streams.
Develop and implement departmental maintenance and capital project budgets including 5-year capital repair and replacement schedule.
Obtain and review price quotes for procurement of equipment and services.
Strategic Planning & Assessment:
Engage in strategic planning to ensure improvement of facilities, staff, programs, and services.
Conduct regular assessment of facility operations and services to measure usage, effectiveness, satisfaction, and student employee learning outcomes/development.
Benchmark current practices and remain current of industry trends.
Utilize data to make informed decisions and to inform strategic planning.
Policy & Risk Management:
Oversee policy development and enforcement pertaining to departmental facilities focusing on maximizing space utilization, customer satisfaction, and safety.
Develop and lead the departmental risk management plan including the Emergency Action Plan (EAP) and employee health and safety certifications.
Implements on-going staff safety training program including drills to test emergency readiness.
Ensure health department regulations and other applicable laws and regulations are adhered to.
Document, track, and follow-up on all accident and incident reports in departmental facilities.
Collaborate with the American Red Cross and campus partners for disaster preparedness and to maintain the WF Wellbeing Center as an evacuation center.
Teach CPR, AED, and First Aid classes.
Serve as a member of the department’s senior leadership team.
Foster and maintain strong positive relationships with co-workers, colleagues, parents, alumni, and other stakeholders.
Create an environment that inspires innovation, inclusiveness and customer service.
Serve on university, division, and department committees, task forces, and work teams.
Possess a personal commitment to a wellness lifestyle.
Other duties as assigned.
Required Knowledge, Skills, Abilities:
Demonstrated experience and expertise in facility management, staff supervision, and event coordination.
5 years of professional experience in supervising and developing staff.
3 years of professional experience working in a fast-paced environment overseeing high traffic, customer service-oriented facility operations preferably a student union/center, collegiate fitness/recreation center, or similar social and recreational community center.
Bachelor’s degree with significant experience considered.
Demonstrated commitment to inclusivity and working with a diverse population
Proficiency in the use of computers and relevant software applications including facility management specific related software.
Strong leadership skills including analytical and critical thinking, independent decision making, long-term focus, goal attainment orientation, teamwork, motivation, customer service focus, and conflict resolution.
CPR, AED, First Aid, and Bloodborne Pathogen certified or ability to obtain certification within 90 days.
Ability to lift up to 50 pounds.
Evening and weekend work required and flexible schedule.
Is on-call to provide leadership during times facilities and programs are operating.
Experience with Fusion Recreation Management, EMS reservations, When2Work employee scheduling or similar software
Certified CPR, AED, First Aid, and Bloodborne Pathogen trainer
Certified Pool Operator (CPO) and Lifeguard Instructor (LGI) certifications
Position is considered to be essential personnel. The WF Wellbeing Center is operational approximately 356 days a year. Ensures that facilities are operating and staffed including nights, weekends, holidays, and in the event the University is closed due to inclement weather.
Supervises Facilities Operations Coordinator and Fitness Facilities Coordinator.
Oversees all facility operations budgets. Ensure University fiscal policy and cash handling procedures are followed.
Additional Job Description
Priority review of applications will begin on February 16, 2020. This position will remain open until filled.
Internal Number: R0002371
About Wake Forest University
Wake Forest University is a leading collegiate university. U.S. News & World Report ranks Wake Forest 27th among national universities and is also ranked high for the quality of teaching and value. The University strives for excellence from students, faculty, and staff and promotes wellbeing in all facets of their lives including intellectually and physically. Students are extremely physically active with the majority of undergraduate students participating in 18 different intramural sports and fielding 35 competitive club sports. WFU Campus Recreation has recently created several new positions to focus on increasing and diversifying fitness and recreation programs and participation.