The Coordinator provides oversight and supervision for facility and operational needs of Campus Recreation spaces with focus, attention, and care to all aspects of facility operations. The Coordinator and their staff are responsible for creating a hospitable and welcoming environment for all facility users, program participants, and guests. A vital component of this position is a demonstrated ability to work autonomously with initiative, critical and creative thinking, as well as a strong commitment to collaboration, student and part-time staff development, and customer service.
Responsible for the hiring, training, scheduling, evaluation, and development of student and non-student staff for Campus Recreation facility spaces (Building Managers, Point of Sale staff, Access Attendants).
Coordinates employee orientations, staff meetings, and in-service training. Develops and maintains employee handbooks.
Ensures a hospitable and welcoming environment in the Wake Forest Wellbeing Center by ensuring that all student and part-time staff are properly trained and exhibiting exceptional customer service and inclusive practices.
Assists with the supervision of all Campus Recreation facility spaces, programs, and student & part-time staff.
Coordinates closely with all members of the facility operation team to ensure sound staffing of all positions year-round.
Manages all operations of the Wake Forest Wellbeing Center Welcome Desk, lobby, living room, and informal spaces throughout the building. Responsible for maintaining the appearance and condition of these areas.
Coordinates other welcome desk operations including but not limited to: program registrations, locker rentals, facility access verifications, and retail sales and inventory.
Assists with fiscal accountability, maintains accurate financial records and prepares bank deposits (i.e. cash, checks, charge card slips, and internet settlements) while adhering to the University policy for cash handling.
Assists in the development, evaluation, and revision of policies, procedures, and operation protocols to ensure safe and well-managed facilities. Ensures compliance with departmental and university policies, security and risk management requirements.
Manages equipment rental program including inventory, purchasing, and tracking.
Maintains and oversees lost and found for Wake Forest Wellbeing Center ensuring policies and procedure of lost and found items is maintained.
Manage locker sales and service including semester locker expirations and clean-out.
Supports marketing efforts related to facility operation including print and digital signage. Maintains information and display boards for designated areas.
Assists with the collection and reporting of evaluation and assessment data (i.e. number of facility users, reservations, and sales data) in support of special projects.
Provides assistance in oversight of operational budget tied into facility, facility equipment, staffing expenses, and rental revenue and expenses. Projects operational needs and monitors expenditures.
Develops annual goals with appropriate evaluation and assessment metrics to demonstrate progress.
Assists with the coordination, operation, and staffing of special events programs held in the building, to include tournaments, conferences, receptions and meetings.
Assists fulfilling duties of Campus Recreation facility staff in their absence including: Associate Director, Facilities & Operations, Facility Coordinator, and student & part-time staff members.
Demonstrates effective communication and customer service skills with diverse customers from students, faculty, staff, administrators, trustees, and University guests.
Performs other related duties as required.
Required Knowledge, Skills, Abilities:
1 -3 years of professional experience in developing and supervising student and/or part-time employees. Graduate assistantship experience is acceptable.
1-3 years of professional experience working in facility operations supervising and/or coordinating customer service-oriented area. Graduate assistant experience is acceptable.
Ability to plan and make decisions independently.
Excellent interpersonal skills, including customer service skills.
Ability to communicate effectively both orally and in writing.
Demonstrated proficiency in use of computers and relevant software applications.
Experience in assessing participant participation and satisfaction.
CPR, AED, and First Aid or ability to obtain certification.
Ability to lift up to 50 pounds.
Evening and weekend work required and flexible schedule.
Is on-call to provide leadership during times facilities and programs are operating.
Position is considered to be essential personnel. Ensures that facilities are operating and staffed including on nights, weekends, holidays, and in the event the University is closed due to inclement weather.
Experience working in a collegiate setting with direct supervision of student staff
General knowledge of operations tied into the management of a multipurpose facility.
Experience overseeing a diverse staff structure including students and part-time staff.
American Red Cross First Aid/CPR/AED instructor certification
Working knowledge of Innosoft Fusion and EMS reservation software.
Additional Job Description
Priority review of applications will begin on February 19, 2020. This position will remain open until filled. Visit the link HERE to apply.
This position is a facility operation focused position reporting to the Associate Director for Facilities.
Spring 2020 graduate students are encouraged to apply.
Internal Number: R0002373
About Wake Forest University
Wake Forest University is a leading collegiate university. U.S. News & World Report ranks Wake Forest 27th among national universities and is also ranked high for the quality of teaching and value. The University strives for excellence from students, faculty, and staff and promotes wellbeing in all facets of their lives including intellectually and physically. Students are extremely physically active with the majority of undergraduate students participating in 18 different intramural sports and fielding 35 competitive club sports. WFU Campus Recreation has recently created several new positions to focus on increasing and diversifying fitness and recreation programs and participation.