We’re excited about the momentum we’re building here at Purdue RecWell and we’re looking for a leader to join our team. If you’re a highly motivated professional who dreams big, sweats the details, empowers others, leads by doing, and believes that the work we do in collegiate recreation is more than just a job, it's a calling, then we'd love you for you to join our team. We move fast, so apply now through the Purdue Careers Portal. It's never been a better time to be a Boilermaker!
The Sr. Assistant Director for Member Engagement will manage staff in the delivery of excellent member services to a multitude of program, staff, and event needs. This position will report to and work collaboratively with the Sr. Associate Director of Programs. Lead the assessment and evaluation of the total patron/member experience by overseeing the customer service process, developing and maintaining operational functionality of associated computer applications, and coordinating campus, community, and patron (integrated) communications via multiple marketing platforms. Work with campus and community partners to ensure that programs and services are appropriately and efficiently available to target audiences. Oversee budgets within their area and allocate resources to staff. Must stay abreast of regional and national trends in all applicable areas. May oversee the purchase of office/computer equipment, and replacement/repair fees related to the program. Serve on department management team to provide leadership with regards to departmental goals and priorities that require excellent knowledge, initiative, judgment, and critical thinking.
Member Services: Provide administrative oversight for a comprehensive membership services operation that serves thousands of patrons. Oversee all department member services including sales (memberships, merchandise, activities, and ancillary services), equipment rental and member check-in processes. Work with division staff to ensure that the programs and services meet the demands of the university community while promoting our mission.
Personnel: Supervise and designate duties and assignments among multiple professional staff. Staff are responsible for training and supervising ~85 student/part-time staff who perform roles with membership management and integrated communications (newsletters, digital displays, emails). Address professional and student staff needs on a daily basis.
Staff Development: Create, communicate, and exemplify the overall staff leadership and development philosophy and mission for member engagement and integrated communications, and the role of staff in accomplishing area, department, and university objectives and learning outcomes. Communicate internal and external personal development opportunities to all staff, while encouraging ongoing learning, conference attendance, and engaging in professional presentations. Provide resources and training in each of those areas.
Strategic Planning: Utilize strategic planning and goal setting for the future growth and success of membership engagement and integrated communications within the department. Analyze campus and national trends to determine changing needs for revenue and communication models, and collaboration with other departments, as well as external entities. Maintain relationships with state, regional, and national associations to consider hosting events, conferences, and tournaments.
Financial Oversight: Develop operating and personnel budgets for membership services and integrated communications, with revenue of almost $2 million. Ensure revenue goals are met and budgets are maintained in accordance with division practices and tolerances, and that business functions employ “best practices” and are consistent with university standards. Work collaboratively with senior staff and business office to regularly assess appropriate fee structures.
Assessment and Reporting: Assess customer experiences and feedback on memberships and services via surveys and other communications. Run regular reports on membership and registration numbers to share with department staff to drive business operations and measure learning outcomes.
Other Duties. Collaborate and assist with other divisional and departmental planning, policy development, implementation, evaluation, and special events, as assigned by RecWell leadership. Serve on assigned departmental and University committees. Other duties as assigned.
Education & Experience: Bachelor’s degree in recreation, sport management, or related area. Minimum 4-5 years of relevant experience in member services (customer service, membership sales, policy creation, etc.) and management software usage. Can consider direct graduate experience.
Skills: Ability to independently manage all aspects of comprehensive membership services operation and coordinate campus, community, and patron communications via multiple marketing platforms. Must display ability to establish long and short term membership and revenue goals consistent with the mission of the university and the division. Demonstrated ability to supervise, manage, and develop professional staff to carry out their duties with students. Ability to work with staff to develop their leadership, member management, and communication skills is required. Must show ability to establish long and short term goals consistent with the mission of the university and the division. Must show ability to build, develop, and cultivate relationships across campus and regionally with a variety of constituents. Successful candidate will be self-motivated, energetic, service minded and adept at solving problems. Ability to work collaboratively with diverse constituents. Must possess strong communication (written/oral) as well as interpersonal skills. Proficient at computer software word processing, spreadsheet, electronic communication, etc. Some evening and weekend work will be required.
Internal Number: 9907
About Purdue University
Purdue University is a public institution founded in 1869, with more than 10,000 employees and 44,500 students, located in West Lafayette, Indiana. The university offers excellent benefits, including employer-funded retirement plans and reduced tuition rates for staff and immediate family members. West Lafayette is conveniently located one hour northwest of Indianapolis and two hours southeast of Chicago. The area offers a variety of entertainment and cultural opportunities. Residents enjoy a low crime rate as well as a thriving and diverse economy. Opened in October 2012, our award winning facilities include over 470,000 square feet of space with fitness and multi-purpose rooms, climbing & bouldering walls, recreation pool, and indoor turf. Outdoor facilities also include over 107 acres of playing fields, sand volleyball, basketball and tennis courts. Purdue University in an equal access/equal opportunity/affirmative action employer fully committed to achieving a diverse workforce.