Wake Forest University Department of Campus Recreation is now accepting applications for the position of Operations Coordinator.
To view application instructions and complete an online application visit https://hr.wfu.edu/careers. The internal reference number for the position is R0002952. The priority review of applications is Monday, January 25th. The position will remain open until filled. A PDF copy of the position description can be found HERE.
The Coordinator provides oversight and supervision for facility and operational needs of Campus Recreation spaces with focus, attention, and care to all aspects of facility operations. The Coordinator and their staff are responsible for creating a hospitable and welcoming environment for all facility users, program participants, and guests. A vital component of this position is a demonstrated ability to work autonomously with initiative, critical and creative thinking, as well as a strong commitment to collaboration, student and part-time staff development, and customer service.
Responsible for the hiring, training, scheduling, evaluation, and development of 30+ student and non-student staff for Campus Recreation facility spaces (Point of Sale staff, Access Attendants, Event Crew)
Coordinates employee orientations, staff meetings, and in-service & professional development training. Develops and maintains employee handbooks
Coordinates the training, scheduling, and supervision of the Event Crew. The Events Crew is responsible for set-up and tear-down (i.e., floor covering, portable staging, folding tables, stacking chairs, etc.) of events held in the Wake Forest Wellbeing Center
Assists with the supervision of all Campus Recreation facility spaces (indoor and outdoor), programs, and student & part-time staff
Coordinates closely with all members of the facility operation team to ensure sound staffing of all positions year-round
Manages all operations of the Wake Forest Wellbeing Center Welcome Desk, lobby, living room, and informal spaces throughout the building. Responsible for maintaining the appearance and condition of these areas
Coordinates other welcome desk operations including but not limited to: program registrations, locker rentals, facility access verifications, and retail sales and inventory
Assists with fiscal accountability, maintains accurate financial records and prepares bank deposits (i.e. cash, checks, charge card slips, and internet settlements) while adhering to the University policy for cash handling
Assists in the development, evaluation, and revision of policies, procedures, and operation protocols to ensure safe and well-managed facilities. Ensures compliance with departmental and university policies, security and risk management requirements
Manages equipment rental program including inventory, purchasing, and tracking
Maintains and oversees lost and found for Wake Forest Wellbeing Center ensuring policies and procedure of lost and found items is maintained
Manage locker sales and service including semester locker expirations and clean-out
Supports marketing efforts related to facility operation including print and digital signage. Maintains information and display boards for designated areas
Creates a welcoming environment for all members of the campus community and is a diversity advocate for under-represented and under-served populations
Assists with the collection and reporting of evaluation and assessment data (i.e. number of facility users, reservations, and sales data) in support of special projects
Provides assistance in oversight of operational budget tied into facility, facility equipment, staffing expenses, and rental revenue and expenses. Projects operational needs and monitors expenditures
Develops annual goals with appropriate evaluation and assessment metrics to demonstrate progress
Assists with the coordination, operation, and staffing of special events programs held in the building, to include tournaments, conferences, receptions, and meetings
Assists fulfilling duties of Campus Recreation facility staff in their absence including: Associate Director, Facilities , Facility Coordinator, and student & part-time staff members
Demonstrates effective communication and customer service skills with diverse customers from students, faculty, staff, administrators, trustees, and University guests
Performs other related duties as required
Required Knowledge, Skills, Abilities:
1+ years of professional experience in developing and supervising student and/or part-time employees. Graduate assistantship experience is acceptable
1+ years of professional experience working in facility operations supervising and/or coordinating customer service-oriented area. Graduate assistant experience is acceptable
Experience developing and delivering both job-specific and professional development training for part-time and student employees
Demonstrated diversity advocate
Ability to plan and make decisions independently
Excellent interpersonal skills, including customer service skills
Ability to communicate effectively both orally and in writing
Demonstrated proficiency in use of computers and relevant software applications
Experience in assessing participant participation and satisfaction
CPR/AED/First Aid certification or ability to obtain certification
Ability to lift up to 50 pounds
Evening and weekend work required and flexible schedule
Is on-call to provide leadership during times facilities and programs are operating
Position is considered to be essential personnel. Ensures that facilities are operating and staffed including on nights, weekends, holidays, and in the event the University is closed due to inclement weather
Experience working in a collegiate setting with direct supervision of student staff
General knowledge of operations tied into the management of a multipurpose facility
Experience overseeing a diverse staff structure including students and part-time staff
American Red Cross First Aid/CPR/AED instructor certification
Working knowledge of Innosoft Fusion, EMS reservation software, and Connect2
This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.
In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.
Campus Recreation and the Wake Forest Wellbeing Center seek to recruit and retain a diverse workforce and encourages qualified candidates across all group demographics to apply.
Internal Number: R0002952
About Wake Forest University
Wake Forest University is a leading collegiate university. U.S. News & World Report ranks Wake Forest 27th among national universities and is also ranked high for the quality of teaching and value. The University strives for excellence from students, faculty, and staff and promotes wellbeing in all facets of their lives including intellectually and physically. Students are extremely physically active with the majority of undergraduate students participating in 18 different intramural sports and fielding 35 competitive club sports.