The function and purpose is to manage point-of-sale and facility reservations for the Department of University Recreation. Additionally, provide customer service training and supervision of Operations Assistants.
Responsible for training, scheduling, and evaluating all Operations Assistants; Review job responsibilities and expectations for each employee and provide the supervision to ensure employees are knowledgeable about equipment use, policies and procedures, and safety requirements; Monitor and submit all payroll reports for Operations Assistants; Conduct monthly in-service trainings for employees including on-going training programs for employees as it relates to membership transactions and customer service.
30% Facility Rentals:
Coordinate all University Recreation, Student Organization and University Department facility rentals through proper contract procedures (90+ rentals annually); Coordinate the activities/events within UREC facilities to include event set up/tear down, adherence to policies and procedures, staff supervision and facility safety and cleanliness. This includes cooperative on-site management of areas of use in UREC facilities; Serve as the lead contact with professional team to ensure that information on all departmental activities, events, and university related matters is disseminated accurately to members and guests; Ensure that facility rental invoices are generated and reconciled in the timely manner; Conduct event and satisfaction assessments with all stakeholders and contracted events.
30% Facility Operations:
Oversee UREC Operations Desk - 3 desks located at 2 facilities; Manage member correspondence. This includes all rental/sales pieces, lockers and pro shop sales; Ensure all transactions are properly recorded (opening, processing sales, and reconciliation of funds); Run reports and provide analysis; Ensure effective communications to the operations staff for dissemination of information to members; Manage and maintain UREC's 1,447 lockers spread over 2 facilities; Oversee operations and maintenance relative to inventory for Pro Shop and open recreation; Ensure effective communication to the operations staff for dissemination of information to members; Manage all processing of registrations and point of sale transactions for the department; Provide feedback regarding departmental programs, equipment, and operations by conducting daily observations/engaging in programs and using equipment/facilities; Immediately report safety concerns to the functional area supervisor; Contribute positively to the work environment by participating in honest dialog that is indicative of the department's culture of team work; Willingly share all information with department teammates in an effort to provide high quality outcomes that contribute to student success; Maintain positive co-worker relationships and foster an environment of trust and inclusion; Provide staff coverage during evenings, weekends, and special events as determined by department and function need; Be active professionally through research, publications, presentations, speaking engagements, and involvement in professional associations.
Bachelor's degree with 1 year of experience working in customer service in collegiate recreation managing a large, 40 to 60, part-time student staff.
Master's degree with 2 years total experience including 1 year of experience in collegiate recreation, parks and recreation, or applicable field. Experience using Innosoft Fusion, EMS, and/or point of sale software.
Special or Physical Qualifications:
Due to the nature of the position and/or position responsibilities, this position shall be subject to drug/alcohol testing in accordance with University Police Statement 67.
Required: Valid Driver's License
Preferred: American Red Cross Instructor certification in CPR and standard first aid.
Background Check - An offer of employment is contingent on a satisfactory pre-employment background check.
Benefits - LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!
LSU believes diversity, equity, and inclusion enrich the educational experience of our students, faculty, and staff, and are necessary to prepare all people to thrive personally and professionally in a global society. We celebrate diversity and are committed to the principles of diversity and inclusion. We actively seek and encourage qualified applications from persons with diverse backgrounds, cultures and experiences. To learn more about how LSU is committed to diversity and inclusivity, please see LSU’s Diversity Statement and Roadmap. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact the Office of Human Resource Management (email@example.com).
Internal Number: R00053889
About Louisiana State University
About LSU University Recreation:The mission of LSU University Recreation is to provide exceptional recreation facilities, programs and services that inspire, educate and empower students and the LSU community to cultivate active healthy lives.The University is in the building phase of an $81.5 million expansion and redesign project that will increase recreation space at LSU to approximately 250,000 sq. ft. The project is expected to include an outdoor leisure pool, an adventure center, as well as additional fields, courts and multipurpose studios. LSU UREC operates the Student Recreation Center, the UREC Challenge Course, and the UREC Field Complex that includes competition fields,. About Louisiana State University:Since 1860, Louisiana State University has served the people of Louisiana, the region, the nation, and the world through extensive, multipurpose programs encompassing instruction, research, and public service. LSU is one of only 30 universities nationwide designated as a land-grant, sea-grant and space-grant institution. The University is accredited by the Commission on Colleges of the Southern Association of Colleges and Schools to award bachelor’s, master’s, doctoral, and professional degrees.