The Facility & Member Services Coordinator (Campus Recreation Manager I) is a full-time position that provides for the effective day-to-day supervision and implementation of programs and services for Campus Recreation’s main location. Specific responsibilities for this position includes oversight of the front desk, memberships, equipment checkout, weight room, corresponding staff, emergency response procedures, and pertinent operation support services. The Facility & Member Services Coordinator is responsible for hands-on operations including personnel supervision, guest services, facility and equipment operations and maintenance, delivery of programs and services, and safety and risk management. This position coordinates the hiring, training, and supervision of staff who work for facilities and member services. A critical component of this position includes the use and management of the department’s recreation software. The position also requires the representation of the Department of Campus Recreation in a fair, consistent, cooperative and positive manner in accordance with department and University policy. The Facility & Member Services Coordinator reports to the Assistant Director of Facility and Member Services.
Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; state and optional retirement plans; access to UA recreation and cultural activities; and more!
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Duties & Responsibilities
Provides supervision for the Facility Services & Member Services program that is designed to achieve the Campus Recreation vision and area goals. Responsibilities include the supervision of the front desk, weight room, staffing scheduling, informal recreation, and various operational support staff.
Assists with the management and oversight of the recreation software operational systems that include, but not limited to, RecTrac, Connect2, Keywatcher, SubItUp, Drupal, etc.
Provides daily supervision of program offerings and facility spaces that achieve exceptional quality, stewardship, and accountability.
Plans individual program/service offerings and designs activities intended to meet guidelines set by leadership staff on program/service mix, participation targets, and financial parameters.
Collaborates with department staff to ensure facility spaces are maintained to meet industry standards for programmatic use. This includes implementing routine inspections and audits.
Assists with the annual budget submission and provides financial supervision necessary to achieve budget targets and carries out best practices in financial stewardship.
Staff supervision includes the hiring, training, scheduling, performance feedback, evaluations, payroll, and disciplinary processes for ancillary, student, and volunteer staff. The development and engagement of student staff is an emphasis.
Reviews and seeks the approval of any pertinent program area procedures, processes, and training or operations manuals.
Develops and/or updates necessary emergency procedures, safety practices, and risk management processes in conjunction with administration and the department risk management committee.
Under the guidance of Assistant Director and department marketing staff, implements publicity strategies to maximize facility participation. Conducts outreach efforts in order to increase awareness and visibility of the facilities and member services.
Ensures the highest possible level of customer service in order to provide exceptional experiences.
Implements assessment tools to assess market needs and interests, participant satisfaction, and overall feedback. Reports the results while including strategies for process improvement.
Executes equipment and supply purchasing within budgetary parameters according to UA policies.
Inventories and maintains all equipment and supplies to ensure quality, safety, and security.
Provides ongoing, semester and annual updates on pertinent measures of success, including participation, assessment data, financial status, and area happenings.
Develops and maintains relationships with Campus Recreation, the University of Arizona, and Tucson community as necessary to achieve program success, collaborations, and partnerships.
Develops and maintains positive relationships with current and potential participants and alumni in order to maximize program success.
Ensures proficiency in Campus Recreation and University of Arizona policies, procedures, and processes.
Engages in Campus Recreation, University of Arizona, and pertinent industry training and development opportunities.
Bachelor's degree from an accredited institution with a minimum of 3 years of related work experience; or an equivalent combination of education and work experience.
Applicants must be currently authorized to work in the United States.
Upon hire, CPR-PR, AED, First Aid and Blood Borne Pathogens certification training will need to be completed.
Master's degree from an accredited institution.
Two years of staff supervision experience, including the development of student staff.
Experience with Recreation Software Systems: ReTrac or Fusion.
Demonstrated experience with recreation safety standards.
American Red Cross Instructor for CPR, CPR-PR, AED, and First Aid.
Internal Number: 4701
About The University of Arizona
About the University of Arizona
As a public research university serving the diverse citizens of Arizona and beyond, the mission of the University of Arizona is to provide a comprehensive, high-quality education that engages our students in discovery through research and broad-based scholarship. We aim to empower our graduates to be leaders in solving complex societal problems. Whether in teaching, research, outreach or student engagement, access and quality are the defining attributes of the University of Arizona’s mission. Bold History that Fuels the Future. It was a bold move in 1885 to start a university in the middle of the desert. UA faculty and students have been on the cutting edge ever since. Research that Improves the Human Condition. From planetary science to medicine to the arts, UA research is changing the world. Being ranked #19 by the National Science Foundation doesn’t just make us great; it creates great opportunities for students. Our researchers teach. Students work alongside world-class professors to discover new knowledge and launch their own careers. Prestigious Faculty Nobel and Pulitzer Prize winners, members of esteemed national academies and world-renown...ed experts in dozens of disciplines, our faculty brings international attention to the University, and puts us in the ranks of the top public universities in the nation. Enviable Academics. The UA is a diverse and talented community. From astronomy to communication to entrepreneurship, our programs and our people are among the best in the country. We offer a rich and rewarding educational experience to all who choose to focus on excellence. Outreach to the Community and the World. As the state’s land grant university, we honor our three-fold commitment to education, research and community service. UA faculty and students share their knowledge, their time and their resources throughout the state and around the world. Economic Impact that Benefits All. The UA generates more than $625 million in research and gives the state an annual $2 billion boost. We partner with industry so that innovative ideas become thriving enterprises.