Job Description: Support the Office of the Recreational Sports Center Customer Service department (Pro Shop, Reception, Equipment Checkout, and Facility Supervision) under the direction of the Associate Director. Provide support for all customer service areas such as student staff supervision, facility coverage, inventory management, and member services
Essential Duties: Direct supervision to recruit, hire, train, schedule, supervise, and evaluate Customer Service staff (60-80 student staff) Direct supervision of 6-8 Student Manager staff including recruiting, training, supervising, scheduling, evaluating, and weekly meetings Organize and conduct annual staff training sessions and monthly student staff meetings. Assist with management of the Reception Control, Membership Enrollment, Equipment Checkout, and Pro Shop areas ensuring accountability, efficiency, friendliness, and total quality customer service for both external and internal customers. Provide facility coverage and other departmental special events at the recreation facilities including planning, staffing, and evaluation; integral part of the Event Management Team. Assist with retail management processes such as ordering, tracking and control processes Assist with member management processes such as enrollment, activation, and cancellation. Responsible for coverage of 2-3 student shifts per week Works with the Associate Director researching, reviewing, recommending, and initiating new opportunities, changes, and/or action plans to office/facility customer services, policies, procedures, and/or customer offerings. Assists with special event requests, planning, implementation, and evaluation.
Minimum: Experience working in a collegiate, recreational sports environment. Must have current CPR/First Aid, BBP and AED certifications/ acquired within 30 days of hire.
Preferred: Strong customer service skills. Computer experience required, preferred experience in using Microsoft Office. Supervisory, e-sports, customer service and retail experience preferred.
Additional Salary Information: Benefits eligible
Internal Number: 498475
About Miami University Oxford, Ohio
Miami University is an Equal Employment Opportunity Employer and encourages applications from women and minority candidates. Web site at: www.muohio.edu Campus Crime and Safety Report -- www.muohio.edu/righttoknow .A hard copy may be obtained by contacting the Department of Human Resources.Miami University is primarily an undergraduate, liberal arts institution with 16,000 undergraduate, 3, 000 graduates located in Southwestern Ohio located in Oxford. Oxford is a town of 10,000 is 40 minutes from Cincinnati and Dayton, OH. Miami University is a Division I institution. The Department of Recreational Sports, has a state of the art 150,000 sq foot main facility built in 1994, two satellite facilities and outdoor field space including a ropes course. We have 17 full-time program staff members leading our Aquatic Center, Intramurals, Outdoor Pursuit Center, Sport Clubs, Summer Camps, Fitness and Aerobics Program. We also have a network manager and marketing staff. The department houses an internal operation staff.