The Lead Operations Supervisor is responsible for overseeing the daily operation of all Campus Recreation facilities: Pottruck Health & Fitness Center, Fox Fitness Center, Tse Center, Ringe Squash, and Sheerr Pool. This includes assisting with supervising and training staff, serving as a customer service point person, overseeing the opening and closing the facility, addressing equipment and facility cleanliness and function, subbing when needed, and doing required clerical work to ensure smooth recreational facility operation.
More specifically, a person in this role will be expected to complete regular facility walk-throughs for staff supervision, equipment issues, facility breakdowns and patron interaction. They will also monitor a shared email, temp staff schedule and sub requests, transfer data into spreadsheets, oversee the lost and found process, and be heavily involved in the hiring, training, and assessment of temp staff. This person will be responsible for shift meetings and shift assignments daily.
Lastly, this person will be expected to assess Risk Management while on shift and complete routine safety checks of staff, equipment, and supplies. The schedule for this position will require evenings and weekends.
High School Diploma or GED and 1 to 2 years of experience, or equivalent combination of education and experience is required. Bachelors degree preferred. Proven record of excellent internal and external customer service and communication skills, have the ability to manage multiple priorities simultaneously. A valid American Red Cross Life-guarding Certification is required or will need to be obtained with 60 days of hire. Campus Recreation will provide the certification course.
Additional Salary Information: The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.
Internal Number: JR00030798
About University of Pennsylvania
The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.