Stanford Recreation and Wellness is aligned with the pioneering spirit of Stanford University. We are committed to bold and purposeful engagement where sport, recreation, and wellness merge to create a campus and workplace where everyone’s well-being flourishes.
As part of the country's leading collegiate athletic department, we work cohesively, lead with courage, pursue and revere excellence, embrace scholar-athleticism, and ignite a culture of belonging and wellbeing through moving, adventuring, playing, and learning.
We are building a community that is inclusive and a diverse team that is committed to excellence. We take risks. We are willing to lead. We do the right thing. We create innovative solutions. We develop our employees. We promote a culture of gratitude and recognition. We have fun. If that sounds like you, join us.
The Membership Services Coordinator is responsible for assisting with the hiring and training of entry-level contingent staff within Membership Services and helping to manage the daily operations of multiple recreation centers. They will assist with the daily operations of Membership Services and frequently serve as the main point of contact when on duty. Using multiple software tools, this position uses technology to help manage the customer and staff experience. This position is 40 hours per week and reports to the Associate Director of Membership Services.
In this role you will:
Support the Associate Director with:
Hiring and onboarding of Membership Services Associates
Planning, organizing and facilitating team trainings
Formulating innovative and creative methods of recruiting, retaining and serving members of the Stanford community
Training staff in the use of Innosoft Fusion, the recreation management software
Maintaining up-to-date staff certifications
Scheduling contingent staff for multiple locations on When-to- Work
Updating employee handbook and new employee orientation materials.
Facilitating the new employee orientation and front desk training
Organizing educational and professional development for contingent staff and providing ongoing performance feedback
Working closely with Membership Services Lead – Operations to ensure proper inventory levels and supply stock for the front desk
Responding to general inquiries about facility access and issues
Developing, sharing, and implementing ideas on how to improve overall daily operations
When leadership is out of office, serving as acting point of contact for Membership Services.
TO BE SUCCESSFUL IN THIS POSITION, YOU WILL BRING:
Education and Experience
High school diploma and three years of administrative experience, or combination of education and relevant experience.
Knowledge, Skills, and Abilities.
Ability to function and communicate effectively and respectfully within the context of varying beliefs, behaviors, orientations, identities, and cultural backgrounds.
Demonstrated ability to create an environment that acknowledges, encourages, and celebrates our shared humanity.
Knowledge of membership management software, Office software programs, WhentoWork and Connect2Concepts.
Ability to provide excellent customer service.
Ability to learn policies and procedures and correctly provide that information to customers
Use information to make sound decisions.
Strong communication and interpersonal skills.
Proven ability to meet performance standards.
Excellent attention to detail and accuracy.
Ability to frequently stand/walk, sit, perform desk-based computer tasks, use a telephone, and grasp lightly/fine manipulation. Occasionally twist/bend/stoop/squat, reach/work above shoulders, grasp forcefully, lift/carry/push/pull objects that weigh up to 20 pounds, writing by hand, sort/file paperwork.
Prior campus, university, or community recreation experience
Knowledge of Fusion membership management software
Routine work during off peak business hours, evenings and weekends to provide coverage.
May be exposed to noise > 80dB TWA.
Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University’s Administrative Guide,http://adminguide.stanford.edu/.
Other duties may also be assigned, not all unique aspects of this job are covered by this job posting. A full job description will be shared during the interview process.
This position, along with all DAPER coaches and staff, is responsible for the integrity of Stanford’s intercollegiate athletics program and for the reputation of Stanford University. This position is responsible for ensuring that his/her/their involvement with Athletic Department activities maintains the integrity of the University’s reputation and does not negatively impact the relationship between the University and its faculty, staff, students and alumni. Additionally, this position must comply with University policies and procedures, NCAA and PAC-12 rules and regulations.
Why Stanford is for you:
Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:
Freedom to grow. We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.
A caring culture. We provide superb retirement plans, generous time-off, and family care resources.
A healthier you. Climb our rock wall, or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.
Discovery and fun. Stroll through historic sculptures, trails, and museums.
The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.
Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his/her/their job.
Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
Internal Number: 89572
About Stanford Athletics
From its founding in 1891, Stanford University’s leaders have believed that physical activity is valuable for its own sake and that vigorous exercise is complementary to the educational purposes of the university. Within this context for human development, it is the mission of Stanford’s Department of Athletics, Physical Education and Recreation to offer a wide range of high quality programs which will encourage and facilitate all participants to realize opportunities for championship athletic participation, physical fitness, health and well being.