The Aquatics Manager maintains high standards of customer service for the aquatics staff, delivering beyond our member's expectations. This person effectively manages all aquatics staff, programs and facilities to maximize participation, member retention, site profitability and new member recruiting.
Recruit, train, and develop the aquatics team
Set a schedule for aquatics team and be responsible for maintaining staff coverage
Create, develop, implement and supervise all aquatic programming
Conduct instruction evaluations and coach instructors
Respond to member comments, feedback, concerns including comment cards
Maintains working knowledge of wellness and trends to provide effective information and support to members.
Work as a TEAM with all other departments
Other duties and responsibilities as assigned by supervisor
Uphold Active Wellness written policies and procedures
Enforce policies fairly and consistently
Attend Active Wellness site meetings, headquarters meetings, training, and retreats
Assist in managing site Operational Standards of Excellence (OSE)
Handle injury and illness and security incident reporting
Conduct aquatic staff operational and safety meetings
Prepare an annual budget for the Aquatics department
Review, verify and be accountable for all aquatic staff payroll submissions
Submits purchase orders or expense reports for any and all departmental purchases according to established club guidelines
Develop, implement, and supervise preventative maintenance programs
Ensure all Aquatics staff members maintain appropriate certifications/licenses/permits as required by their role
Maintain documentation of in-service training, accident reports, lifeguard certifications, incident reports, maintenance records, and pool tests
Inspect all facilities and equipment related to the operation of the Aquatic department
Assist the Membership Sales Representatives as needed with membership tours
What You Bring to the Team
3-5 years of Aquatics management experience in the fitness industry.
Promote site services and activities
Be knowledgeable about all programs, activities offered by Active Wellness and promote services/activities
Attend Active Wellness site meetings and training
Basic computer skills, customer service skills, results-oriented, ability to multitask, and commitment to the fitness industry
Be well-organized and highly efficient when managing your work.
Be a team player and show a willingness to learn new things.
Proof of citizenship or legal status
NSPF Certified Pool Operator (CPO)
Red Cross Lifeguard Instructor (LGI
Lifeguard Instructor Trainer (LGIT)
AED/CPR/First Aid Certified
Other duties and responsibilities as assigned by Supervisor
Working Conditions & Physical Requirements
Ability to take responsibility for the health and safety of others
Ability to stand for several hours in the same shift; ability to lift 25 lbs.
Fitness club environment
Must follow OSHA and Active Wellness safety standards
About Active Wellness Ohio | Mandel Jewish Community Center
Active Wellness is a leading management company specializing in fitness and wellness services operating 45 corporate, residential, medical and community fitness centers across the country. Active's mission is to build and inspire healthier, active lives through high touch interactions and technologies that support a better quality of life. We accomplish this by creating inspiring environments, delivering results-based programming and building meaningful relationships that support positive change in people's lives.Our team is energetic, active and fun. We listen to our team, doing what's best for our people while focusing on delivering the best products and programming in the industry. Our employees have continued support, training and resources to deliver results to our members, and clients.If you love making a difference in people's lives, we'd love to connect. We're dedicated to helping people live the best lives possible, and we're always looking for individuals that are passionate like us to join Team Active.