The Assistant Director for Guest Services and Facilities provides for the effective day-to-day management of all customer experience functions for Campus Recreation.
Specific responsibility includes, registration and customer service management.
A critical component of this position includes the use and management of each of the department’s support software.
The Assistant Director is responsible for hands-on operations including personnel supervision, guest/patient/client service, facility and equipment operations and maintenance, marketing engagement efforts, cash handling, delivery of programs and services, and safety and risk management coordination.
Coordinates hiring, training and supervising staff who oversee customer service functions and deliver services.
Serve as member of Campus Recreation Central Staff Leadership Team and Wellness Subdivision Risk Management committee.
Assist in the development of joint programs, policies, and procedures for the operation of Campus Recreation. Complete departmental administrative duties including reports, budgets, purchasing, and statistics. Participate in programs and services offered in the Wellness Center.
Recruit, hire, train and evaluate employees at the front desk of the Wellness Center in customer service, sales, personal skills and development, and leadership skills. Train Building Managers to become successful leaders and managers. Facilitating tasks among the Lead Student managers and the Graduate Assistant. Evaluate and recognize Guest Services staff throughout each semester using peer to peer, self-evaluations, and building up personal skills as well as job duties using objective measurement tools (Team Maverick) (50%)
Lead marketing efforts within Campus Recreation through collaboration with the Senior Graphic Designer for Student Success and the student employee(s). Connect and manage Sponsorship opportunities; develop signage, articles, and other advertisement materials to connect and communicate Wellness Center activities and programs to the UNO community. (15%)
Maintain Innosoft Software: All program, membership, and sales online maintenance. General public and customer online accounts maintenance. Assist other program Directors with program and event maintenance, customer connections, reports, and money transactions. (15%)
Membership recruitment and retention. Membership maintenance; retaining patrons, survey existing and exiting users, special pass maintenance (non-UPF, visiting students/faculty, ILUNO, scholars, academic passes), Faculty/Staff, Guests, and Alumni memberships. (5%)
Assist with money handling, payroll deductions, online deposits and transactions, and credit card and MavCard machine maintenance. Work with Cashier and Finance offices on campus when needed (lock deposits). Serve as Business Manager back up. (5%)
Serve as member of Campus Recreation Central Staff Leadership Team and Wellness Subdivision Risk Management committee. Assist in the development of joint programs, policies, and procedures for the operation of Campus Recreation. Complete departmental administrative duties including reports, budgets, purchasing, and statistics. Participate in programs and services offered in the Wellness Center. (5%)
Serve on University, Division and Subdivision committees. Collaborate on associated programs and seek opportunities for academic partnerships. Collaborate and update other members of the Mavigation working group within the Student Success Division. Represent the University to various community, state, regional and national organizations; and stay current in industry practices, trends, and technologies. (5%)
Required Education: Bachelor’s in Business Administration, Marketing, Recreation Administration or related field.
Required Experience: One years professional experience in marketing, promotion, customer service, sponsorship procurement experience in a University Recreation setting or Commercial Fitness Center setting.
An equivalent combination of education and experience may be considered.
Review of applications will begin on 07/21/2021 and will continue until the position is filled.
About University of Nebraska Omaha
University of Nebraska Omaha is urban campus located in the largest city in Nebraska with the metro area having a population of around 750,000. The University of Nebraska Omaha: The University of Nebraska Omaha is one of four campuses comprising the University of Nebraska system and has been a source of quality higher education since 1908. Offering a broad-ranged graduate and undergraduate curricula, UNO grants 95 baccalaureate, 66 masters programs, and 6 doctoral programs through its seven colleges: Arts and Sciences, Business Administration, Continuing Studies, Education, Fine Arts, Graduate Studies and Research, and Public Affairs and Community Service.Campus Recreation: Campus Recreation, a department within Academic and Student Affairs is aligned administratively within the School of HPER and the College of Education. Responsibilities of the Campus Recreation staff include planning, directing, organizing, and scheduling recreational programs for the University Community. Campus Recreation is also responsible for operating the 240,000 square foot HPER Building. Major programs include: Aquatics, Fitness/Wellness, Intramural Sports, Sport Clubs, Outdoor Recreation,“Mav Kids”... Youth Programs, Injury Prevention & Care, and Special Events.Facilities: HPER Building$38.6 million renovation completed in October 2010 increased the size of the building to 240,000 square feet. Houses School of Health, Physical Education & Recreation (HPER) and Campus Recreation Features:Four multi-use courts for basketball, volleyball, badminton, tennis.MAC Court for indoor soccer, lacrosse and etc.22 Hot Tub1/8 mile Elevated Jogging Track with 3 lanesNorth Fitness Center – 6,000 square feetSouth Fitness Center – 7,500 square feetThree Multi-Purpose/Group Ex. Rooms – two of 2,000 sq. ft. and one of 1,500 sq. ft.Indoor Cycling Room – 1,000 sq. ft. See more facility information at: http://www.unomaha.edu/wwwocr/facilities.php