Additional Responsibilities for all graduate coordinator positions:

• Attend bi-weekly Pro Staff meetings
• Ability to work evenings and weekend hours
• Assist with Campus Recreation special events, all campus recreation staff trainings and meetings, and other duties as assigned
• Participate in Campus Recreation committees 
• Assist with Open House events and other marketing/outreach of campus recreation programs
• Develop and administer assessments and evaluations
• Attend and actively participate in professional development opportunities
• Lead new student employee hiring sessions
• Work collaboratively with other departments and Graduate Coordinators across campus

DISCLAIMER: This is not an exhaustive list of all responsibilities, requirements, and skills. Employees are required to perform tasks assigned by supervisors and management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change.

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Job Title: Graduate Coordinator of Member Services

Department: Campus Recreation

Reports to: Assistant Director of Marketing, Member Services & Business Management

Position Summary:

This position is responsible for assisting in all facets of the member services area, with significant emphasis in student staff management, scheduling, training, and evaluation communicating with patrons, and enforcing facility policies. The assistantship will provide the student with comprehensive, hands-on training to further enhance their professional development in the field of recreation. 

Member Services

• Oversee front desk operations to ensure effective PROFound customer service delivery
• Implements a new member orientation guide
• Be knowledgeable and provide information on all department facilities, programs, and services
• Effectively respond to member comments and suggestions; Facilitate updates to members accounts
• Assist with membership services programs, including promotional activities and special events, and contribution to monthly newsletter
• Assist in developing a member engagement strategy to improve the student/member experience, recruitment and retention, and to target underrepresented populations

Student Development

• Assist with the hiring, management, and development of the main office student staff
• Contribute to the creation  of an innovative curriculum for main office training and development that supports career-ready skill development.
• Assist with all staff trainings and meetings including facilitating presentations

Software Management

• Oversee membership and point of sale program, including the online member portal, and troubleshoot software issues
• Assist with the inventory and effective tracking of all point-of-sale items, memberships, and equipment
• Generate usage reports for planning purposes 
• Participate in all trainings provided by Innosoft Fusion

Equipment Services 

• Assist with maintaining equipment inventory and assist with the process for the restitution of outstanding or lost equipment
• Manage locker rental services and locker clean-out

Required Qualifications

• Bachelor’s degree and acceptance into a graduate program at Rowan University
• Weekend and evening availability
• Strong interpersonal, leadership, and communication skills, both verbal and written
• This position requires someone who is willing to work in a team environment to provide and uphold our quality service standards
• Knowledge and experience with desktop publishing and other computer applications in a PC or MAC environment
• Knowledge in working with google drive and microsoft office applications
• American Red Cross CPR/First Aid/AED certification prior to employment
• The ability to lift 25 pounds or more

Preferred Qualifications

• Bachelor’s degree in  business, communications, sport management/administration or related field
• 1-2 years working within areas of campus recreation front desk, memberships or business operations
• Experience supervising student staff
• Experience supporting and hosting special events 
• Knowledge of Connect2Concepts, Innosoft Fusion and SubItUp software
• CPR/1st Aid Instructor certification

Compensation/Expectations:

Stipend/Benefits:

• 20 hours weekly, 12-month commitment (summers increase to 25 hrs weekly) beginning July 5, 2022, but could start earlier 
• $14,500 stipend and full tuition waiver for full-time enrollment (in and out of state)
• Second year staff may not get the full stipend if they leave the department prior to end of commitment
• Total package worth approximately $31,000 annually
• $500 on the Rowan Card each semester, which can be used for food/books
• Professional development funding potentially available for conferences, workshops, certifications, and is contingent on budget allocation
• Full funding of tuition is up to 36 credit hours over 2 academic years
• Funding beyond 36 credit hours will be reviewed and approved by the Director
• Annual 40 hours of PTO available in addition to one week from  December 25 - January 1
• Graduate Coordinator is responsible for University fees, books, and health insurance
• Summer class and external employment requests may be made to your direct supervisor for review and approval
• Additional employment outside of the Campus Recreation must be reviewed and approved by your direct supervisor
• Rowan Graduate Coordinator parking permit
• Renewal of your Graduate Coordinator contract is contingent upon your work and academic performance

Application Process:

Questions concerning this position may be directed to Melanie Alverio - Assistant Director of Marketing & Member Services at (856) 256-4957 or alverio@rowan.edu.

For full consideration, a cover letter; resume; and names, phone numbers, and emails of three references should be sent to Melanie Alverio via email (alverio@rowan.edu).  Applications will be accepted until the position is filled.  Priority deadline is February 28.  Phone/Video interviews will be conducted after the priority deadline. PLEASE DO NOT APPLY VIA BLUEFISHJOBS.COM. Information about Rowan Campus Recreation can be found at www.rowan.edu/rec.

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Job Title: Graduate Coordinator of Facilities, Campus Recreation

Department: Campus Recreation

Reports to: Assistant Director of Facilities, Aquatics, and Event Operations

Position Summary:

The Facilities Graduate Coordinator position is to assist Campus Recreation with facilities and operations, including program assistance, staff, and facility supervision. The position reports directly to the Assistant Director of Facilities & Event Operations.  The Assistant Director will work with the Graduate Coordinator and expects clear communication of expectations, goals, timeliness, and will provide consistent feedback and evaluation.  The position will assist in the direct supervision of the student fitness area staff and overall maintenance of the campus recreation facilities and fields. The Graduate Coordinator will be expected to lead, mentor, and evaluate student fitness area staff.  The Graduate Coordinator will assist in student building manager and facilities operations assistants recruitment, training, evaluation and meeting preparation.  This individual will contribute to planning strategic goals, assessment of existing facilities/fields and contributing to positive changes in management of facilities staffing, equipment, communication with facilities trades, informal recreation logistics and special event programming.  The assistantship will provide the student with comprehensive, hands-on training to further enhance their professional development in the field of recreation.

Specific Tasks, Duties, and Responsibilities:

• Assist with all aspects of facility management, operations, and maintenance
• Recruit, hire, train, schedule, supervise, and assess all student fitness area assistants
• Create daily student fitness area assistant shift duties
• Ensure student employees have completed proper payroll forms
• Assist with conducting and preparing monthly staff meetings
• Assist with recruiting, hiring, training, supervising, and evaluating student building managers
• Assist with recruiting, hiring, training, supervising, and evaluating student facility operations assistants
• Act as the on-call representative for emergency situations (inclement weather, no show building manager, facility maintenance emergencies)
• Assist with performing maintenance, cleaning and repair work 
• Input and follow-up on work orders concerning maintenance problems 
• Coordinate and or supervise departmental special events which include late night events and weekend programming throughout the year 
• Post schedules and area closings throughout the facility
• Assist in evaluating and revising Fitness Area Assistant Manual, Facilities Operations Manual, Building Manager Manual, Recreation Center Emergency Action Plan and Risk Management Procedures 
• Assist in researching equipment, vendors, and contractors for building maintenance 
• Assist with supervising university-wide special events and facility rentals
• Perform daily and/or weekly facility audits
• Review current techniques and trends to implement best practices in facility management
• Attend and participate in all building manager meetings
• Train as a building manager to work one shift per week and  fill in on shifts as needed/assisting with facility management

Required Qualifications

• Bachelor’s degree and acceptance into a graduate program at Rowan University
• Valid Driver’s License and/or ability to obtain valid Driver’s License required
• American Red Cross CPR/First Aid/AED certification prior to employment
• Experience working in facilities and event operations
• Knowledge and experience with desktop publishing and other computer applications in a PC or MACenvironment
• Knowledge in working with google drive and microsoft office applications
• Weekend and evening availability
• Strong interpersonal, leadership and communication skills, both verbal and written, are expected
• This position requires someone who is willing to work in a team environment and provide and uphold our quality service standards.
• The ability to lift 25 pounds

Preferred Qualifications

• Bachelor’s degree in sport management, recreation, student personnel, higher education, facilities management, physical education, leisure studies, exercise science, or related field
• 1-2 years working within areas of campus recreation operations, facilities, events, or informal recreation
• Experience supervising student staff
• Experience supporting and hosting special events 
• Experience with Connect2Concepts software
• Knowledge of SubItUp employee scheduling software

Compensation/Expectations:

Stipend/Benefits:

• 20 hours weekly, 12-month commitment (summers increase to 25 hrs weekly) beginning July 5, 2022, but could start earlier 
• $11,000 stipend and full tuition waiver for full-time enrollment (in and out of state)
• Second year staff may not get the full stipend if they leave the department prior to end of commitment
• On Campus furnished townhouse provided
• Total package worth approximately $42,000 annually
• $500 on the Rowan Card each semester, which can be used for food/books
• Professional development funding potentially available for conferences, workshops, certifications, and is contingent on budget allocation
• Full funding of tuition is up to 36 credit hours over 2 academic years
• Funding beyond 36 credit hours will be reviewed and approved by the Director
• Annual 40 hours of PTO available in addition to one week from  December 25 - January 1
• Graduate Coordinator is responsible for University fees, books, and health insurance
• Summer class and external employment requests may be made to your direct supervisor for review and approval
• Additional employment outside of the Campus Recreation must be reviewed and approved by your direct supervisor
• On campus parking permit - Townhouse parking permits are the responsibility of the student
• Renewal of your Graduate Coordinator contract is contingent upon your work and academic performance

Application Process:

Questions concerning this position may be directed to Brian Calio- Assistant Director of Facilities, Aquatics, & Event Operations at (856) 256-4982 or calio@rowan.edu.

For full consideration, a cover letter, resume, and a list of three references including names, phone numbers, and email addresses should be sent to Brian Calio via email calio@rowan.edu.  Applications will be accepted until the position is filled.  Priority deadline is February 28th.  Phone/Video interviews will be conducted after the priority deadline. PLEASE DO NOT APPLY VIA BLUEFISHJOBS.COM. Information about Rowan’s Department of Campus Recreation can be found at www.rowan.edu/rec. 

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Job Title: Graduate Coordinator of Sport Clubs & Student Development, Campus Recreation

Department: Campus Recreation

Reports to: Assistant Director of Sport Clubs & Student Development

Position Summary:

Assist in the direct supervision of the Sport Clubs program, including oversight of student employees and participants/coaches and the Campus Recreation student development experience. Assist in the supervision of all departmental student development aspects including recruitment, hiring, training, workshops, socials, assessment, and celebrations.  The assistantship will provide the student with a comprehensive and engaging experience to further enhance their professional and career development in the field of collegiate recreation.

Sport Clubs Responsibilities:

• Assist in overall administration and advising of approximately 47 active & petitioning Sport Clubs with the Assistant Director
• Evening and weekend supervision of Sport Clubs home practices or events/competitions
• Provide supervisory coverage in the absence of the Assistant Director
• Train, mentor, schedule, and evaluate Sport Clubs Supervisors as first responders and event management at sport club home events and practices
• Assist in the planning and implementation of Sport Clubs Officer trainings, including monthly officer meetings with impactful student development and sport club leadership topics.
• Coordinate each semester with the intramural sports, informal recreation, and special events departments for reservation of indoor and outdoor spaces
• Oversee and advise the Sport Clubs Executive Board
• Develop and implement on-going coach and student-athlete training programs on required University policies and procedures relating to the successful management of the sport club
• Assist in policy and procedure development & budget planning
• Oversee the Sport Clubs Tier and Points Systems
• Uphold risk management procedures, including the inspection of facilities/fields, participant roster checks, and sport club equipment
• Evaluate and document the inventory of Sport Clubs equipment and recommend purchases
• Process Sport Clubs travel documents and financial paperwork
• Support in the allocation of funds and development of relationships with vendors to assist clubs with purchases, tournament registrations, and league dues
• Assist in creating promotional and marketing material for the campus community
• Assist in the oversight of Sport Clubs recruitment opportunities including the REC Expo & Sport Clubs Fair, Late Night @ the REC, and scheduling interest meetings for the clubs
• Promote Sport Clubs at various university functions including Orientations, Welcome Week, Open Houses and Campus Recreation Special Events
• Plan and coordinate the End of the Year Sport Club Celebration
• Assist in the completion of the Sport Clubs Annual Report
• Office work includes the evaluation of staff and clubs, scheduling of home matches and practices, monitoring ProfLink (Collegiate Link) form submissions, and ensuring clubs are submitting required paperwork

Student Development Responsibilities:

• Coordinate with the Assistant Director on the planning, developing, assigning, and evaluating Campus Recreation all-staff trainings
• Present at New Staff Trainings on Campus Recreation policies and procedures, along with assistance in staff onboarding
• Assist in coordinating four student staff Real World Connections workshops and presentations
• Develop assessment and evaluation procedures for staff trainings and Real World Connections
• Coordinate student interviews and onboarding logistics for student positions, including managing employment applications through Proflink.
• Manage incentive and recognition programs for student staff members in collaboration with other Campus Recreation Graduate Coordinators
• Assist in the planning of student staff social events
• Coordinate early move-in procedures for All-Staff Training in August
• Manage all Campus Recreation employee contact information
• Monitor the staff uniform and apparel inventory
• Serve as an emergency on call for shift coverage and facility emergencies

Minimum Job Requirements:

• Bachelor’s degree and acceptance into a graduate program at Rowan University
• Valid Driver’s License and/or ability to obtain valid Driver’s License required
• Weekend and evening availability
• Strong interpersonal, leadership, and communication skills, both verbal and written
• This position requires someone who is willing to work in a team environment to provide and uphold our quality service standards
• Respect for individuals from different cultures and backgrounds and the ability to engage in conversations pursuing a sense of deeper understanding and appreciation for others
• Knowledge and experience with desktop publishing and other computer applications in a PC or MAC environment
• Knowledge in working with google drive and microsoft office applications
• American Red Cross CPR/First Aid/AED certification prior to employment
• The ability to lift 25 pounds or more

Preferred Qualifications

• Bachelor’s degree in sport management/administration, recreation, physical education, leisure studies or related field
• 1-2 years working within areas of campus recreation sport programs, sport clubs, and student development
• Training experience with sport clubs staff
• Participation or Leadership in a sport club
• Knowledge of Campus Labs Engage, Sub It Up employee scheduling software, google drive, and iPad applications
• Experience supervising student staff preferred
• CPR/1st Aid Instructor certification

Compensation/Expectations:

Stipend/Benefits:

• 20 hours weekly, 12-month commitment (summers increase to 25 hrs weekly) beginning July 5, 2022, but could start earlier 
• $11,000 stipend and full tuition waiver for full-time enrollment (in and out of state)
• Second year staff may not get the full stipend if they leave the department prior to end of commitment
• On Campus furnished townhouse provided
• Total package worth approximately $42,000 annually
• $500 on the Rowan Card each semester, which can be used for food/books
• Professional development funding potentially available for conferences, workshops, certifications, and is contingent on budget allocation
• Full funding of tuition is up to 36 credit hours over 2 academic years
• Funding beyond 36 credit hours will be reviewed and approved by the Director
• Annual 40 hours of PTO available in addition to one week from  December 25 - January 1
• Graduate Coordinator is responsible for University fees, books, and health insurance
• Summer class and external employment requests may be made to your direct supervisor for review and approval
• Additional employment outside of the Campus Recreation must be reviewed and approved by your direct supervisor
• On campus parking permit - Townhouse parking permits are the responsibility of the student
• Renewal of your Graduate Coordinator contract is contingent upon your work and academic performance

Application Process:

Questions concerning this position may be directed to Drew D'Elia- Assistant Director of Sport Clubs & Student Development at (856) 256-4908 or delia@rowan.edu.

For full consideration, a cover letter; resume; and names, phone numbers, and emails of three references should be sent to Drew D'Elia via email (delia@rowan.edu). Priority deadline is February 28.  Phone/Video interviews will be conducted after the priority deadline. PLEASE DO NOT APPLY VIA BLUEFISHJOBS.COM. Information about Rowan’s Campus Recreation can be found at www.rowan.edu/rec.

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Part-time Hourly Operations Supervisor

Position Summary:

The part-time, hourly Operations Supervisor will be responsible for supporting the mission statement of Campus Recreation to create a safe, welcoming, and inclusive environment for students and members.  The position will support maintaining cleanliness, providing customer service, and enforcing policies. This leadership position will supervise various front-line student and part-time staff in their areas of responsibility, while supporting and assisting the maintenance and professional staff. The position starts at $17/hr and will be approximately 20-25 hours weekly.

Essential Functions/Percentage of Time Spent on Each:

Facility and Risk Management - 40%

• Proactively assess and take necessary action where risk and safety may be compromised for participants and staff
• Manage access of all individuals in the building for safety and security purposes
• Performs assigned cleaning duties based on customer needs, cleaning priorities and proper disinfection guidelines
• Input and follow up on facility work orders proactively when areas of the building are not functioning properly
• Coordinate and communicate with contractors and university facilities staff for ongoing maintenance, projects, and inspections
• General cleaning and maintenance of various indoor and outdoor facilities
• Provide preventative maintenance of cleaning equipment
• Troubleshoot, perform minor repairs and report fitness and sports equipment not properly functioning
• Organize and inventory of storage areas
• Provide and check-in return of equipment rentals for organizations/groups

Staff Management - 30%

• Confirm and manage shifts of front line area student staff supporting informal recreation including aquatics, facilities, fitness area, main office, and program monitors
• Develop a level of competency to cover front line areas as needed  
• Mentor and support staff during challenging situations of conflict resolution and problem solving
• Troubleshoot staff situations for absent or late employees, while supervising the area to maintain customer service standards
• Coordinate proper clock-in and clock-out of front line staff
• Document through shift reports any staff highlights/positive reinforcement and disciplinary issues to the direct supervisor of the area
• Create and support a team environment where all staff members feel valued

 Customer Service - 15%

• Exemplify service excellence through positive interactions with participants
• Diffuse situations where participants may disagree with policies, guidelines, or interruptions
• Communicate with participants any situations that may hinder their ability to access or participate in an activity
• Document any situations that would need follow up by the professional staff or graduate coordinators to provide participants with clarity or answers to specific questions
• Have a baseline knowledge of all departmental program and service offerings
• Be knowledgeable to provide or find information to answer questions regarding other university facilities, programs, and services

Departmental Responsibilities - 15%

• Responsible for set-up and breakdown for events and rentals
• Responsible for set-up and breakdown of informal recreation equipment
• Attend building manager area trainings and meetings
• Participate in one on one employee self-assessment meetings
• Attend mandatory Campus Recreation All-Staff Trainings and Real World Connections
• Obtain American Red Cross CPR certification

Specific Skills

• Possess effective communication skills
• Experience in providing positive customer service
• Awareness of university resources available to students
• Continued participation in appropriate in-service and training sessions
• Awareness of safety concerns and risk management
• Obtain and maintain American Red Cross CPR certifications

Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand; walk; and use hands to finger, handle, or feel objects, tools, or controls. The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and distance vision.

Application Process:

Apply via Rowan Jobs website: https://jobs.rowan.edu/en-us/job/495879/parttime-hourly-operations-supervisor-campus-recreation-facilities

Questions concerning this position may be directed to Brian Calio- Assistant Director of Facilities, Aquatics, & Event Operations at calio@rowan.edu.

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*These positions are contingent upon availability of funding as approved by the Rowan University Board of Trustees.

In the event of extraordinary circumstances related to the current COVID-19 pandemic, force majeure, or other circumstances beyond the control of the University, this position may be eliminated, an offer may be deferred or rescinded, or the term of employment may be modified.

Rowan University is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law.