University of Hartford

Athletics Facilities Manager

Job Description
Assumes responsibility for providing quality customer service to the student body, faculty, staff and the outside community when visiting the Reich Sports Center and Athletics facilities, in an effort to generate revenue for the University. Adheres to rules and regulations governing University, all conference affiliations, and the NCAA, including assisting in the education process extended to alumni and the community. Coverage of home events and some building oversight is required. Must be available nights and weekends. Performs all duties in full support of the University's mission, understanding that the positive and effective execution of these duties are instrumental to the education of the University's students.

Essential Job Duties
Job Duties

This job description of the job is for identification and administrative purposes only. It is not intended to be a complete statement of all duties, which may be assigned by the supervisor according to varying needs.


Description of Key Responsibility: Hires, trains and supervises all student employees to ensure the effective daily operations of of the Reich Sports Center and Athletics facilities. Coordinates scheduling in an effort to ensure appropriate staff levels are maintained as well as ensure a quality experience at the Sports Center for students, members and other visitors to the facility. Coordinates the hiring of work-study students for the Department of Athletics amp; Recreation, including but not limited to, the Sports Center function and others as appropriate. Must be available nights and weekends for building oversight.
Essential Duty?: Yes
Percentage Of Time: 25%


Description of Key Responsibility: Ensures the accuracy and timeliness of all student payroll documentation. Oversees timecards for all student workers for the Sports Center and game management activities.
Essential Duty?: Yes
Percentage Of Time: 15%


Description of Key Responsibility: Provides quality customer service to all internal and external visitors to the Sports Center facility, including members, faculty, staff and students. Takes initiative to resolve issues as necessary and appropriate. Coordinates daily workflow to ensure effective office operations. Establishes and maintains office procedures, systems and files as well as implements operational and fiscal policies. Provides administrative support to the Director. Handles highly sensitive information with confidentiality and tact.
Essential Duty?: Yes
Percentage Of Time: 20%


Description of Key Responsibility: Processes and maintains all Sports Center membership applications on an on-line system to ensure the integrity of the database. Records and deposits money, records credit card transactions and balances payroll deductions. Assumes responsibility for processing, recording and depositing money for all transactions of the Pro Shop, the Hawks Café and external events. Reconciles all income on a daily basis.
Essential Duty?: Yes
Percentage Of Time: 20%


Description of Key Responsibility: Maintains supplies for the Pro Shop and Hawks Café. Inventories equipment as necessary.
Essential Duty?: No
Percentage Of Time: 10%


Description of Key Responsibility: Assumes responsibility for the overall management of the Sports Center and its facilities in the absence of the Senior Associate as required.
Essential Duty?: No
Percentage Of Time: 5%


Description of Key Responsibility: Performs other related duties as assigned.
Essential Duty?: No
Percentage Of Time:



Formal Education:
Bachelor’s Degree required.

Work Experience:
Normal office situation. 

Impact of Actions:
Makes recommendations or decisions which usually affect the entire department.

Complexity:
Varied. Work is complex and varied and requires the selection and application of technical and detailed guidelines. Problems are not easy to identify, but are similar to those seen before. Moderate analytical ability is needed to gather and interpret data where results/answers can be found after analysis of several facts. Solutions can often be found by using methods chosen before in other situations.

Decision Making:
Varied. Supervisor is available on an “as-needed” basis to establish general objectives and to identify potential resources for assistance. Independent judgement is required to select and apply the most appropriate of available guidelines and procedures to achieve desired results.

Internal Communication:
Requires regular contact to discuss issues of moderate importance and to respond to inquiries. Occasionally requires continuing contact with officials at higher levels on matters requiring cooperation, explanation and persuasion.

External Communication:
Requires regular external contact to discuss issues of moderate importance and to respond to inquiries. Requires continuing contacts with the public involving the enforcement of regulations, policies and procedures.

Customer Relations
Contact with customers involves more complex servicing over the telephone, in writing, or in person to resolved complaints, make adjustments, or correct mistakes about a selected service, product, or capability.

Managerial Skills
Responsible for orienting and training others, and assigning and reviewing their work. May also be responsible for acting in a “lead” or “senior” capacity over other positions performing essentially the same work, or related technical tasks and reporting to a higher level on a formal basis.

Knowledge and Skills
Professional Skills. Requires knowledge of theories and practices of a professional field. This level of skill is typically reserved for an individual with a four-year degree or a high level of vocational skill demonstrated by a number of years of on-the-job experience. Writes reports using technical data requiring considerable interpretation. Develops new methods and procedures. Frequently applies knowledge to practical issues and problems.

Special Skills
The ability to work effectively with diverse groups.

For full application instructions and position description, visit: https://hartford.peopleadmin.com/postings/4986







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