Department Specific Responsibilities

• Responsible for administrative duties in support of various or multiple student services job families and initiatives, including those involving student life, programming, and support and/or student services administration such as academic advising, financial aid/scholarships, and registrar.
• Will be responsible for overseeing all aspects of Member Services
  • Manage and train student employees
  • Manage financial transactions and processes
• Performs occasional duties in support of other university functions or business needs.

General Responsibilities

• Assists with administrative needs related to the daily operations, planning, and implementation of student support initiatives. Performs duties such as attending a front desk, answering phones and email, and delivering messages and mail.
• Serves as a liaison to campus partners for cross-departmental student support initiatives, providing information, securing space reservations, scheduling planning meetings, and providing necessary documentation.
• Provides assistance to student participants, stakeholders, faculty, and/or staff; acts as a resource by analyzing information, providing documentation, and preparing reports. Accurately maintains student records and databases.
• Schedules student appointments and provides directions, support, and information to students and other visitors to the department.
• Assists with daily scheduling, training, and gathering of student feedback. May prepare and disseminate handouts, presentations, or other materials.
• Assists with ordering or creation of promotional materials for student organizations or departmental needs.
• Takes on tasks of increasing complexity, such as performing benchmarking research of student support initiatives at other higher education institutions or designing routine surveys to gauge student satisfaction and program effectiveness.
• May provide guidance to other Student Support Coordinators

EDUCATION

Required

• High school diploma or GED

WORK EXPERIENCE

Required

• 4 years in office environment, higher education, or related field