Program Administration

• Budget
• Develop and manage revenue and expenditure budget for the challenge course and related programs.
• Risk Management
• Supervise risk management including developing and updating risk management policies and procedures for the challenge course in accordance with current industry standards.
• Program Accreditation
• Operate in accordance with current ACCT (Association for Challenge Course Technology) and ANSI (American National Standards Institute) standards, obtain and maintain ACCT program accreditation.
• Assessment
• Evaluate challenge course and challenge experience programs.
• Customer Relations
• Oversee customer relations from first inquiry through billing and follow-up.
• Develop and maintain streamlined reservation and billing systems.
• Marketing
• Oversee Promotion and marketing for challenge course programs in partnership with Student Affairs Communication.

Program Operation

• Program Planning and Delivery
• Oversee and ensure safe operation of the challenge course, develop program plans, supervise managers and facilitators and ensure a high quality program delivery.
• Program Development
• Develop and update new program elements including challenges, activities, low and high elements. 
• Design, plan, and implement new programs, such as indoor courses, accessible activities and elements in line with universal design, and partnerships and events with Rec and campus partners.

Facility Management

• Inspections
• Supervise and perform daily and periodic inspections of equipment, ropes course elements, and facility. Develop and maintain appropriate record-keeping. Oversee annual inspection and any required maintenance and repairs through an ACCT PVM (preferred vendor member).
• Equipment
• Oversee inventory, maintenance, and replacement of all equipment and supplies.
• Facility/Grounds
• Coordinate with Recreation Services Facilities staff, CU Facilities Management, and outside vendors to maintain, service, and repair facility and grounds including field, fence, structures, water fountains, portable bathroom facilities, and others.
• Other Spaces
• Coordinate with Recreation Services Events staff for use of indoor spaces including Williams Village Rec classroom, Rec turf gym, and other spaces for indoor programs or emergency weather alternatives.

Employee Supervision

• Recruit, hire, train, supervise, and evaluate all challenge course staff, including facilitator, student coordinator, and manager positions.
• Training
• Develop curriculum and provide instruction for in-house staff training, maintain credentials as a QCP (qualified course professional), coordinate outside trainers when appropriate, and maintain required documentation on all staff trainings and certifications.
• Support employee development through training, coaching, evaluations, and professional development opportunities.

WFR & Outdoor Pursuits Assistance

• WFR Certification Courses
• Administer the Outdoor Pursuits WFR certification courses in partnership with NOLS. 
• Partner with NOLS to schedule courses throughout the year, oversee classroom reservation, lodging arrangements, assigning OP staff as hosts/course participants, billing/revenue, and coordinating with NOLS instructors on-site.
• Assist Outdoor Pursuits with any needed tasks in the areas of special events, climbing gym, gear rental, and trip leadership.

Rec Services Duties

• Assist in Recreation Services projects, events, and assigned duties, including serving on internal and external committees.

Professional Development

• Maintain certifications in WFR, CPR, and ACCT Level 2 (or higher).
• Maintain credential as a QCP (qualified course professional) as a facilitator/trainer.
• Actively participate in professional organizations, such as ACCT, through conference attendance, professional publications/presentations, and committee membership.
• Take advantage of professional development opportunities offered through Rec Services and campus partners such as HR trainings, workshops, and conferences.

Recreation Program & Facilities Quality Control

• Participate in the development of ideas and suggestions for program and facility improvement.
• Required to attend Recreation Center classes or programs, and use various facilities and equipment periodically to ensure that they are meeting or exceeding the standards of the department.
  

• This position is on-site full time and requires some evening and weekend work hours.
• All University of Colorado Boulder employees are required to follow the campus COVID-19 vaccine requirement. 
• New employees must provide proof of vaccination or receive a medical or religious exemption within 30 days of employment.