COORDINATOR OF FACILITY OPERATIONS

Reporting to the Assistant Director of Facility Operations, the Coordinator of Facility Operations is responsible for aspects of University Recreation operations including staff hiring and training, program registration and sales, facility reservations and overall day-to-day management of facility operations

GENERAL RESPONSIBILITIES FOR THIS POSITION INCLUDE:

• Management of day-to-day operations for UREC.
• Train and supervise students working within facility operations across 3 desks located at 2 facilities.
• Serve as liaison between LSU student organizations and campus departments for facility reservations and rentals.
• Provides support for frontline staff when events occur within UREC.
• Familiarity with best practices in managing, developing, and providing training and leadership.

OPPORTUNITIES FOR LEADERSHIP:

Enhance the student and member experience. Nearly 30,000 distinct LSU students and members utilize the UREC at least one time throughout the year. This position has a leadership role in establishing consistent practices for how student staff respond to questions about programs and services. Through ensuring the facility is well maintained and operated, the Coordinator develops a welcoming environment that fosters a sense of community when utilizing the UREC.

Optimize student staff trainings

Well-trained and high-quality student staff are the cornerstone of UREC facility operations. The Coordinator will develop and regularly update trainings to best meets the needs of student staff ensuring excellence customer service and their understanding of UREC policies and procedures.   

Increase knowledge of facility operations

The Coordinator will have a direct role in the day-to-day management of UREC facility operations. As they will have a high attention to detail and understanding of UREC technology that is used throughout the facility, they will help lead us in efforts to enhance staff understanding about delivering high quality programs and services through sound operations.

ATTRIBUTES OF THE SUCCESSFUL CANDIDATE:

• Have an appreciation for and comfort with managing, leading, and providing training to an area of comparable size and scale.
• Does not start with “no” when addressing student needs or request, but instead works to find innovative ways to problem solve and meet student needs.
• Committed to high quality outputs and while doing so maintains attention to detail, is organized, and learns to anticipate the needs of others
• Comfortability in a fast-paced work environment where responsibilities are consistent, but the challenges faced are ever-changing
• Maintain positive co-worker relationships and foster an environment of trust, inclusion, and honest dialog among team members

ABOUT THE DIVISION OF STUDENT AFFAIRS PRIORITIES:

Three priorities guide our work in the Division of Student Affairs: mattering & belonging, inclusion & access and quality. We believe creating a sense of mattering & belonging requires us to ensure every space, place, and interaction communicates to a student that they are home. Being inclusive and accessible in our work means that as our student body begins to more closely reflect the diversity of our state, it is our duty to design programs, services, events, and experiences with everyone in mind. Finally, a commitment to quality is rooted in the belief that LSU students deserve our best effort. Every interaction we have with them should communicate care, relevance, polish, and attention to detail.

RESPONSIBILITIES EXPLAINED:
Direct Student Support (40%)

Provide leadership and management support for 60+ part-time student employees. Responsible for developing trainings that ensure employees are knowledgeable about UREC policy and procedures, point of sale system and membership software. Through engagement with our student users, the Coordinator and their student team develops a welcoming environment for students utilizing the UREC.

Administrative Support (20%) 

Support the day-to-day facility operations through administrative management while working with UREC business administration to ensure policies are being followed and updated when necessary. Provides staff coverage during evenings, weekends, and special events as determined by department and function need. Oversee department reservations and rentals. Assist with set-up, breakdown, billing, and assessment of rentals.

Program Support (20%)

Coordinates logistics for events, experiences, or rentals within University Recreation. Oversees expenditures for one or more events, experiences, or services within Facility Operations. Provides feedback regarding departmental programs, equipment, and services by engaging in programs, experiences and using UREC facilities. Contributes positively to the work environment by participating in dialog that is indicative of the division’s and unit’s culture of teamwork and cooperation.  

Quality Control (15%) 

Delivers high quality student and member facing service that improves the UREC experience. Ensures all aspects of sales and data tracking through UREC recreation software is properly accounted for and any issues are reported to UREC’s business office.

Other Duties as Assigned (5%) 

Other duties as assigned by the Executive Director or Assistant Director of Facility Operations. This includes but is not limited to efforts that support broad division/institution efforts including at least 40 hours per year spent helping divisional initiatives such as Move-In Day, Welcome Week, Family Weekend, Career Expo, Disability Services Finals Testing, other special projects etc.

MINIMUM QUALIFICATIONS:

• Bachelor’s degree in related field.

• 1 year of work experience in a sport/recreation environment, with particular emphasis in university recreation.

DESIRED QUALIFICATIONS:

• Master’s Degree in related field.
• 2 years professional work experience in collegiate recreation, parks and recreation or applicable field. Experience using Innosoft Fusion and/or point of sale experience. 1 year experience work customer service in collegiate recreation managing a large, 40-60, part-time student staff.

DESIRED CERTIFICATIONS/LICENSES:

• American Red Cross Instructor Certification in CPR for the Professional Rescuer and Standard First Aid

APPLICATIONS:

Applications will be accepted online on the LSU Careers website. The search committee will begin reviewing applications immediately and continue to accept applications and nominations until the position is filled. Requested application materials include a letter of interest; curriculum vitae or resume; and the names, telephone numbers, and e-mail addresses of at least three professional references. Salary will be competitive and commensurate with qualifications. An offer of employment is contingent on a satisfactory pre-employment background check.

SPECIAL REQUIREMENTS/EXPECTATIONS:

• Ability and willingness to work evening and weekend hours.
• As with all LSU employees, due to this position title and/or responsibilities, this position has an obligation to assist students in the acquisition of necessary services. Should a student appear in need of or seek assistance with issues of an emotional, behavioral, or mental health related matter they should be referred to the proper service within the Student Health Center. In situations where the student creates an impression that they are a danger to themselves or others, the advisor should immediately contact the Care Team, the Dean of Students or the appropriate law enforcement agency. The employee outside of those rights contained within FERPA should create no impression of client or patient confidentiality

Special Instructions:

A copy of your transcript(s) may be attached to your application (if available). However, original transcripts are required prior to hire.

Please provide three professional references including name, title, phone number and e-mail address.

Posting Date:

June 27, 2022

Additional Position Information:

Background Check - An offer of employment is contingent on a satisfactory pre-employment background check.

Benefits - LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!

LSU is an Equal Opportunity Employer:

LSU believes diversity, equity, and inclusion enrich the educational experience of our students, faculty, and staff, and are necessary to prepare all people to thrive personally and professionally in a global society. We celebrate diversity and are committed to the principles of diversity and inclusion. We actively seek and encourage qualified applications from persons with diverse backgrounds, cultures and experiences. To learn more about how LSU is committed to diversity and inclusivity, please see LSU’s Diversity Statement and Roadmap. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact the Office of Human Resource Management (hr@lsu.edu).

HCM Contact Information:

Questions or concerns can be directed to the LSU Human Resources Management Office at 225-578-8200 or emailed HR@lsu.edu