The Member Services and Events Coordinator coordinates all scheduling requests for Campus Recreation facilities including internal programs, external groups, summer camps, and other University departments and student organizations. The position is responsible for providing excellent customer service and communicating and solving complex issues with students, recreation members, and guests. All facility reservations are managed by the Coordinator through the Fusion online reservation system.

The Coordinator collaborates with Exercise and Sports Science and Athletics on scheduling events and programs in shared facilities. In addition, the position works closely with Campus Recreation staff to coordinate internal program schedules and resolve scheduling conflicts. The Coordinator is responsible for developing all user agreements, communicating facility use policies, and working with groups to ensure adherence to risk management and safety guidelines.

Events coordination is another primary responsibility for this position, and it includes coordinating all necessary aspects of event reservations including assistance with planning for space, number of participants, and event logistics. It requires collaboration with the Facility Operations Coordinator on facility preparations and logistics for each event. Evening and weekend work may be required to provide on-site support for reservations and events.

The Member Services and Events Coordinator supervises one Event and Operations intern and trains and schedules student site managers to supervise and provide support for scheduled programs and events. In addition, the Coordinator is required to teach CPR, First Aid, and AED courses to Facilities and Operations student employees and to track certifications. 

This position reports to the Senior Assistant Director of Facilities and Operations.

The application deadline is July 15, 2022.  Individuals must apply here:  https://unc.peopleadmin.com/postings/234719. 

Required Qualifications:

• Experience working in facilities and/or operations management.
• Exceptional organizational and customer service skills.
• Excellent written and verbal communication skills and the ability to collaborate effectively with a goal-oriented team.
• Current instructor certifications in CPR, First Aid, and AED or the ability to obtain within six months of hire.
•  Weekend and evening work may be required.
• Ability to move up to 50 lbs.

Preferred Qualifications:

• Master’s degree in Recreation, Exercise and Sports Science, Physical Education, Sports Management, or related field. All degrees must be from an appropriately accredited institution.
• At least two years of professional experience with facility scheduling and scheduling software such as Fusion.
• At least two years of professional experience in a recreation facilities and operations setting.
• Demonstrated ability to train and supervise student employees.