CENTERS is a management company that specializes in campus recreation. We partner with universities to manage their departments, facilities, finances, and deliver exceptional customer service. Since 1998, CENTERS remains the first and only mission centric organization committed to student development and departmental excellence on behalf of its clients. CENTERS is currently operating university campus recreation centers at ten site locations within the United States.

Campus Recreation at DePaul University offers a comprehensive menu of programs and services in The Ray Meyer Fitness and Recreation Center, a 123,000 square foot facility located on the Lincoln Park campus. Full-time undergraduate students get access to the facility with their tuition; the department has robust membership sales to part-time and graduate students, faculty, and staff, alumni, and community members.

Collaborate with senior leadership team to position the department and teams for success, demonstrating strong leadership and management skills, effectiveness in networking and collaboration, ability to problem solve at macro level, and exceptional communication skills.

The position is responsible for the daily operation of membership services; supervises the professional staff responsible for marketing, business operations, membership services, and fitness services; serves as a member of the department's senior leadership team and actively engages in: department management, leadership and visioning; campus and community outreach; and CENTERS involvement.

This position will be responsible for the supervision of professional staff, including the Customer Service Manager/ Administrative Assistant of Membership Services, the Assistant Director of Marketing and Communications, the Assistant Director of Fitness Services, and the Office Manager of Business Operations. Provide direction and support for those respective areas.

Membership Services:

• Membership Sales. Supervise and monitor the membership service operation: oversee and facilitate sales (membership, lockers, program and service registration, other POS transactions); process monthly billing (membership and lockers); serve as point of contact for RecAutomation software usage. Coordinate periodic satisfaction surveys, evaluations, and assessments.
• Communication. Initiate and create professional written communications to send to students, members and prospective members regarding policy changes, facility updates, and program/service announcements. Communicate with patrons regarding customer service issues. Provide oversight for website, App, and membership online portal communication.
• Student Staff. Recruit, hire, train, schedule, supervise and process payroll for twelve student Membership Services staff. Create and assess student learning outcomes.
• Budgets. Prepare, forecast and monitor budgets for membership services, marketing, and fitness services; make operational adjustments as needed.
• Market Analysis. Conduct periodic market analysis regarding membership fees and offerings.
• Outreach. Initiate and coordinate outreach with students, faculty/staff, alumni, and community. Create and submit content for membership services promotional materials. Actively cultivate networking, partnerships and collaborations on-campus and in CENTERS.

Administrative and Other

• Prepare and submit regular feedback, including monthly reports (membership and facility usage), quarterly and annual reports, financial reports, goal updates and key performance indicators.
• Oversee implementation of and adherence to policies and procedures for all areas of responsibility.
• Ensure the department is following appropriate internal controls and payment Card Industry standards and compliance.
• Participate in assigned department, university and CENTERS meetings; serve on committees and work teams as assigned.
• Actively participate in professional development.
• Other duties as assigned.

Minimum Requirements:

• Bachelor’s degree and at least 5 years of professional experience required.
• Master's degree and at least 7 years of professional experience preferred.
• Demonstrated skill in networking and collaborating with campus and community colleagues and partners.
• Demonstrated excellence with written and verbal communication skills and customer service skills.
• Demonstrated ability to initiate and cultivate positive relationships with various constituent groups, including members, prospective members, campus colleagues, and vendors.
• Familiarity with POS systems and a willingness to develop expertise in RecAutomation.
• Possess strong organizational skills, detail orientation, and demonstrated commitment to meeting deadlines with high quality work
• Ability to effectively supervise, lead and manage a team, with an emphasis on providing the necessary support, challenge, coaching, and accountability for the team to meet and exceed expectations.
• Demonstrated characteristics of initiative, integrity, and entrepreneurial spirit.
• Ability to approach problem solving with a perceptive and holistic approach; ability to see the big picture and consider context and ramifications when considering solutions. Possess analytical skills to effectively identify problems, assess alternatives, and render consistent, logical decisions.
• Ability to thrive in an environment that values high expectations, accountability, and balanced lifestyle choices.

Candidate will begin by July 22. CENTERS is an Equal Opportunity Employer.