*Salary offer will fall within the stated $57,000 - $63,000 range and is commensurate with qualifications and experience. A relocation allowance is available (University policies apply).
Employer will assist with relocation costs.
The Assistant Director provides leadership, vision, and supervision of three comprehensive membership and customer service areas comprised of the Student Recreation Service Center, Check In Desk, and Equipment Desk. The Assistant Director also provides leadership, vision, and management for facility scheduling and usage of the Student Recreation Center, two auxiliary facilities (Moby Complex and South College gym), and the Intramural Fields (31 acres) that support department programs and services. The Assistant Director is committed to promoting Campus Recreation values of community, inclusion, integrity, and development by creating an inclusive environment in the Student Recreation Center via customer services and communications to a diverse University community.
The Assistant Director is responsible for membership management, recruitment and retention, and communication as well as serving as the departmental expert, manager, and accountability partner for use of the Innosoft Fusion software. The Assistant Director establishes relationships and works with other areas within the Department, the Division of Student Affairs, throughout the University, and with external groups independently as well as in conjunction with CSU Conference & Events Services Office to facilitate members’ and guests’ experiences at the Student Recreation Center.
The Assistant Director is responsible for recruitment, selection, and direct supervision of the full-time professional Member Services Coordinator. The Assistant Director serves as primary backup to the Member Services Coordinator, who recruits, selects, and directly supervises 40 student Member Services Assistants and 4 student Member Services Managers. Member Services staff are student hourly employees who work as a team to operate the Student Recreation Center Service Center, Check In Desk, and Equipment Desk with responsibilities that include monetary transactions, software management, conflict resolution, customer service delivery and recovery, and emergency response during the 116+ hours of Student Recreation Center weekly operations.
The Assistant Director serves as an expert and resource for the Campus Recreation customer service protocol, memberships and access, recreation software Innosoft Fusion, and facility scheduling. This position is the primary liaison to all academic departments and student support offices such as INTO, Upward Bound, TRIO, Alumni Association, RamCard Office, Osher Institute, and Conference & Event Services for access to the Student Recreation Center.
Some weekend hours dependent on programmatic offerings, University calendar, area requirements, or department/university events are required. This position is on-call to respond to personnel and building emergency situations.
__ For full consideration, please apply by 11:59pm MST 09/26/2022 with a cover letter addressing the minimum and preferred qualifications, resume and contact information for 3 professional references. References will not be contacted without prior notification of candidates. Please contact Cassiopeia at firstname.lastname@example.org with questions about the search. For full details and to apply, please follow https://jobs.colostate.edu/postings/111208
Master’s degree in exercise science, physical education, kinesiology, recreation administration, sport management, leisure studies, student affairs, or comparable degree
Three years of full-time work experience managing a recreation program or facility in collegiate recreation
Two years work experience in professional communication in-person, by phone, and via email to address customer/client inquiries and resolve issues
Two years of direct supervision of staff
Direct personnel management experience of student staff: recruiting, hiring, training, scheduling, evaluating, and disciplining
Budget management experience
Experience developing and leading educational sessions to college students
Colorado State is located in Fort Collins, a city of 165,000 – 65 miles north of Denver. The City offers a unique blend of metropolitan advantages and small town friendliness. Located at the western edge of the Great Plains and at the eastern base of the Rocky Mountains, Fort Collins, with its ideal climate, provides easy access to numerous activities. Colorado State University has approximately 33,000 students. Campus Recreation, an auxiliary unit in the Division of Student Affairs, provides wellness and healthy lifestyle oriented programs, events, and services to Colorado State University students and employees via seven programmatic areas: Student Recreation Center, Aquatics, Fitness, Intramural Sports, Sport Clubs, Outdoor Program, and Climbing Wall. Eight service units – Membership Services, Business Office, Information Technology, Communications/Marketing, Facility Scheduling/Event Management, Custodial Services, Equipment Management, and Maintenance – support the program functions to provide seamless customer service to CSU students, employees, and their families. Campus Recreation facilities, programs, and services promote a sense of community, support student development t...hrough leadership and employment opportunities, and encourage the pursuit of a healthy lifestyle to a diverse University population. Campus Recreation employs 34 career staff, up to 50 part-time staff, and 300+ student staff who are committed to providing a safe, welcoming space to CSU community members from all backgrounds and fitness levels. Department webpage: http://csurec.colostate.edu/
Full-time non-temporary positions include medical and retirement benefits as well as a relocation stipend. Colorado State University is an EO/EA/AA employer and conducts background checks on all final candidates. References will not be contacted without prior notification of candidates.
Video tour of our facility: https://www.youtube.com/watch?v=5Srd-xKzko0
We are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of all backgrounds and abilities. We invite you to review Colorado State University’s Principles of Community that guide our mission and vision: