University of North Dakota - Wellness & Health Promotion
Location: Grand Forks, North Dakota
Type: Full Time
Preferred Education: 4 Year Degree
Salary: $43,000+/Annual depends on exp
Full-Time, Benefitted, Exempt Position. Includes single or family health care coverage (100% premiums paid for by the university), basic life insurance, EAP, retirement plan, tuition waiver, annual and sick leave. Optional benefits available: supplemental life, dental, vision, flexible spending account, supplemental retirement plans.
4 Year Degree
Internal Number: 2944928
The University of North Dakota's Wellness & Health Promotion Department seeks a dynamic individual to join our team as a Member Services Coordinator. Applications are being accepted through September 22, 2022. (Benefits include 100% fully paid medical insurance premium for family/individual).
Come and work in our nationally recognized and award winning UND Student Wellness Center located on the campus of the University of North Dakota. Founded in 1883, the University of North Dakota (UND) is located in the heart of Grand Forks, ND.
This position has direct responsibilities for coordinating the day-to-day operations related to the welcome desk, outpost rentals, and the overall member experience within the Wellness Center activity areas. Other responsibilities include, but are not limited to: delivering excellent customer service, ensuring appropriate staffing levels and scheduling during operating hours, management of the membership program (sales, recruitment, retention), point-of-sale transactions/registrations, and supervision (hire, train, develop, and review) of assigned part-time student employees. This position also serves as a part of the Wellness & Health Promotion Leadership team and other assigned committees and teams.
Duties & Responsibilities (condensed)
Coordinate member and guest operations, including oversight of access control, equipment check out, locker rental, program registration/scheduling, membership, and point-of-sale transactions.
Coordinate facility management of activity areas, including up-keep of amenities, set-up of gym equipment, and enforcement of member policies to ensure a safe and cooperative community of respect.
Ensure all areas are staffed appropriately during all hours of operation, providing direct coverage as needed.
Create a welcoming, clean, and safe operation, by ensuring cleaning and safety inspection tasks are conducted with appropriate frequency.
Supervise Welcome Desk business activities, including daily deposit dispensation, cash handling, credit card processing, payroll deduction, and other transactions using detailed processes and regular communication.
Serve as the primary contact and respondent for member relations, concerns, and feedback.
Coordinate and provide tours, member outreach, and other recruitment activities.
Hire, train, schedule, evaluate, and supervise all assigned student staff positions.
Process payroll and leave requests for all assigned staff in a timely and efficient manner.
Provide effective leadership, management, mentoring, and empowerment for all personnel.
Develop and manage annual budgets for all assigned operational/program areas.
Be familiar with, communicate, and apply all department/division/institutional policies and procedures.
Model professional and ethical behavior, utilizing department team values.
Use excellent interpersonal skills and abilities to build and maintain positive working relationships within the department, University, and community.
Provide excellent customer service to all visitors, students, staff, and faculty.
Contribute to the creation of an inclusive work environment by treating others with dignity and respect.
Other duties as assigned.
What you will need
Exceptional interpersonal skills and high energy, ability to motivate employees and to work constructively in a team environment.
Ability to consistently model an assertively friendly, customer-oriented service demeanor.
Great attention to detail and ability to follow through independently.
Excellent oral and written communication skills that lend themselves to positive interaction with students, faculty, and staff.
A commitment to promoting and enhancing diversity and inclusion.
Ability to work in a team setting and in a collaborative manner.
Ability to work a flexible schedule with some evening and weekend work.
What we require (minimum requirements)
Bachelor's degree: educational leadership, recreation, kinesiology, business, administration, or related field.
One or more years demonstrated experience and success in a customer service setting, preferably in a sales, membership, fitness, recreation, or wellness-related environment.
One or more years’ supervisory experience.
One experience with windows-based software applications.
Must have current CPR, First Aid, and AED certification or be able to obtain within two months of employment.
Successful completion of criminal history records check.
What we would like you to have (preferred requirements)
Master's degree: educational leadership, recreation, kinesiology, business, administration, or related field.
Experience in program and budget management.
Familiarity with services offered in a fitness, recreation, or wellness-related operation, including fitness. testing, group exercise classes, and fee-for-service wellness classes.
Three plus years’ supervisory experience.
Experience working in a higher education environment.
Prior experience using membership or recreation facility management software.
General knowledge or experience with student staff and/or program assessment in higher education.
About University of North Dakota - Wellness & Health Promotion
The University of North Dakota is a public research university in Grand Forks, North Dakota. Established by the Dakota Territorial Assembly in 1883, six years before the establishment of the state of North Dakota, it is the state's oldest. UND is classified by the Carnegie Foundation as having high research activity, and is considered one of the top academic and research institutions in the northern Midwest. Several national research institutions are on the university's campus including the John D. Odegard School of Aerospace Sciences, Energy and Environmental Research Center, the School of Medicine and Health Sciences, and the USDA Human Nutrition Research Center. North Dakota's athletic teams compete in the NCAA's Division I. The UND Wellness & Health Promotion Department provides impactful experiences for the UND community that encourage and promote lifelong, multi-dimensional well-being. To find out why living and working in Greater Grand Forks is way cooler, check out www.GrandForksisCooler.com