Reporting Supervisor: Associate Director of Operations
Time Base: Full-time Position Classification: Staff, Paygrade 12 FLSA Status: Exempt
Work Schedule:Monday through Friday; varying work hours including early morning, evenings, and weekends. Hybrid eligible.
Associated Students, Inc. (ASI) employs student-focused professionals with equity-mindsets. Established in 1963, Associated Students, Inc. (ASI) is a non-profit corporation led by a 14-member board of elected student leaders. ASI is an auxiliary organization authorized by the California State University Board of Trustees to perform Student Life functions for Cal Poly Pomona students. ASI provides opportunities for student engagement, student leadership and employment, and a multitude of Student Life programs and services e.g., recreation and wellbeing, student union and activities, student government, clubs and organizations, food pantry, and childcare. The administrative and student support areas of ASI include human resources, financial services, information technology, facilities management, and marketing. ASI employs approximately 500 part-time students and 60 full-time staff members. ASI accepts the responsibility for conscientiously managing mandatory student fees and state-owned facilities: $18M annual operating budget, $5M annual debt service, approximately $24M in reserves, and 294,253 square feet of student space (student union, recreation center, and pool). ASI is in the Cal Poly Pomona Division of Student Affairs with a dashed reporting line to Administrative Affairs. ASI serves the entire campus population, including over 28,000 students.
As an evolving learning organization, ASI is human-centered and strives to live its values of care and growth. The purpose of ASI is to transform lives, and its vision will be co-developed through the teamwork of staff. With a commitment to learning, continuous improvement, and innovation, ASI is looking for a dynamic team member who supports team learning, co-creation, radical candor, psychological safety, growth mindset, and lives out equity, diversity, and inclusion practices.
Under the general supervision of the Associate Director of Operations, the BRIC Operations Manager oversees all day-to-day operations of the Bronco Recreation and Intramural Complex (BRIC). Operation functions include, but are not limited to, facility access and supervision, the safe use of the BRIC, equipment checkout and inventory, facility risk mitigation, emergency response protocols and related staff training, lessee support, BRIC lost and found management, and usage data collection. The BRIC Operations Manager supervises all BRIC Operations Attendants, Building Mangers and supervising staff and works in tandem with the BSC Operations Manager to ensure efficient & safe practices amongst all ASI Facilities.
Lead and oversee day-to-day operations for the safe use of the BRIC including, but not limited to, maintaining safe, fun, student-centric, user-friendly recreation-focused spaces and equipment
Recruit, select, train, supervise, coach, evaluate and develop the Operations Supervisor (1), Supervising Building Manager (1), Assistant Supervisors (2), Building Managers (14) and Operations Attendants (33) in the BRIC
Plan, prioritize, & assign the work of all BRIC operations staff
Develop and enforce operational and safety policies and guidelines that provide for the effective operation of the BRIC
Develop the Supervisor(s) & Building Managers as the facility operations shift lead for all operational aspects of the BRIC including but not limited to, equipment checkout, daily inventory, policy education and enforcement and dispute/conflict resolution
In collaboration with the BSC Operations Manager develop and enforce the safety policies and guidelines that provide for the effective operation of both the student union and recreation center
Manage and track facility access and security of spaces for the BRIC using the Keywatcher Management System.
Responsible for emergency response training for all BRIC operations staff as well as the safety response practicum program; track all BRIC Operations staff training and certifications
Manages and safe-guards accident and incident reporting protocols, as well as, follow-up reporting, and staff debriefs
Responsible for tracking, assessing, and sharing reports on accident and incident trends and develop and implement preventative measures to increase safety in the BRIC
Procure, inventory, and replacement of safety and emergency response related equipment and supplies, and recreation related checkout equipment and supplies
Prepare, present, implement and administer the BRIC Operations budget; prepare cost estimates for budget recommendations; submit justifications for various BRIC Operational and facility safety needs, including capital improvement projects as appropriate, and monitor and control related expenditures
Prepare, present, and implement short and long-term facility operations goals in collaboration with the BSC Operations FT
Track, assess and share reports on BRIC facility usage trends to determine student-centric business hours, informed fitness equipment placement, strategic open recreation scheduling and other facility scheduling and usage
Assist with planning and execution of the major and minor facility capital projects
Assist in providing vision and administration toward efficient and effective facility operations through engagement in systematic strategic planning, assessment, auditing, evaluation, and reporting
Foster open communication and implement strategies to enhance support and coordination with lessees in order to provide great service to their customers and ensure a seamless experience for students and the campus community in the BSC
In collaboration with the BSC Operations Manager ensure that all lost and found items in the BRIC are tracked and secured/stored properly
Review and evaluate recreation facilities operationsto ensure that appropriate risk management precautions and procedures are in place and ensure that facilities follow the risk management requirements of the California State University system and California State Polytechnic University, Pomona as well as Federal and State.
Participate in campus-wide collaborations that serve the overall mission of ASI and the University as a whole
Serve on campus boards and committees as well as system-wide associations
Serve as ambassador for ASI at the university, state, regional and national levels
Perform other duties as assigned
KNOWLEDGE | SKILLS | ABILITIES
Education and Experience:
Bachelor’s degree in Business Administration or a related field
Current American Red Cross CPR/ AEDfor the Professional Rescuer and Emergency Oxygen certifications (training provided by ASI)
Minimum three years of progressive management and supervisory experience in recreation, facilities, or building operations
Current American Red Cross Responding to Emergencies/ Title 22 (or equivalent) required within the first 30 days of employment (training provided by ASI)
Current American Red Cross Basic Water Rescue required within the first 30 days of employment (training provided by ASI)
Certified Pool Operator (CPO) certification required within the first 6 months of employment
American Red Cross Basic Life Support/CPRO and Emergency Oxygen Instructor certification within first six months of employment (training provided by ASI)
Experience in university student center or university recreation, preferred
Achieve assigned objectives, within desired budget timeline
Work with a diverse student population and campus community
Commit to student development and motivate and work closely with students
Collaborate, form partnerships, and work effectively as a member of a goal-orientated team
Develop and oversee vendor contracts, oversee projects and manage multiple priorities
Analyze and solve problems, draw valid conclusions and develop alternate recommendations
Maintain professional work conduct
Make independent decisions and recommendations
Adhere to work rules, follow directions, use time effectively and work productively without close supervision
Follow routine verbal and written instructions
Operate an office workstation, utilize word-processing, spreadsheet, and other software
Effectivelycommunicate clearly and concisely, both orally and in writing
Satisfactorily complete a background check (including a criminal records check)
While performing the duties of this job, the employee is frequently required to sit, talk and hear; manual dexterity, eye-hand coordination, and verbal communication; use of office equipment: telephones, calculator, copier and fax. Must be able to walk, stand, bend and lift up to 45 pounds.
MANDATED REPORTING REQUIREMENT
In compliance with the California Child Abuse and Neglect Reporting Act (CANRA) and the CSU Executive Order 1083, each ASI employee is designated as a mandated reporter and is required to sign an Acknowledgment of Mandated Reporter Status and Legal Duty to Report Child Abuse and Neglect.
Based on the duties and responsibilities of this position, this position has been designated to be a sensitive position with access to sensitive data
A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with Associated Students, Inc., Cal Poly Pomona. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current ASI employees who apply for this position.
SYSTEMWIDE SMOKE AND TOBACCO FREE ENVIRONMENT EO 1108:
Cal Poly Pomona is a smoke and tobacco-free campus. Please refer to the link below for policy information.
Associated Students, Inc. employs student-focused professionals with equity-mindsets. Established in 1963, Associated Students, Inc. (ASI) is a non-profit corporation guided by a student board and managed by full-time professional staff. ASI is a part of the Cal Poly Pomona Division of Student Affairs with a dashed reporting line to Administrative Affairs. ASI serves the entire campus population, including over 26,000 students, by providing opportunities for student engagement, student employment, and a multitude of programs and services such as recreation and wellness, student union and activities, student government, and childcare. ASI operational support areas include human resources, financial services, information technology, facilities management, and marketing. ASI employees exhibit our values of integrity, honor, dedication, loyalty, and respect in every interaction with each other, our students, the campus community, and guests of Cal Poly Pomona. Visit our website at https://asi.cpp.edu/