Act as Manager on Duty. These duties include, but not limited to, supervision of the member services staff, fitness floor staff, lifeguards, and group exercise instructors; complete financial transactions for memberships and services; and serves as the overall point of contact for the facility.
Direct the planning, coordination, and assessment of a comprehensive front line services program. This includes, but not limited to, inventory control, access control, and equipment rental.
Hire, train, schedule, supervise, and evaluate part time member services staff. Provide training and staff meetings for all staff.
Track and evaluate goods and services to assist with program planning and ensure member satisfaction.
Reach out across the AU campus to partner with, volunteer, and encourage participation with other units and office
The Coordinator reports directly to the Assistant Director, Membership Services and Promotion.
The incumbent will provide direction to part-time member services staff.
Bachelor’s degree preferred in Physical Education, Kinesiology, Recreation Administration, Sports Management or related field or the equivalent in education, training, and/or experience.
At least 2 years of relevant work experience.
Proficiency in Microsoft Office such as but not limited to Microsoft Word, Excel, and PowerPoint.
Good interpersonal and communication skills required.
American Red Cross CPR, AED, and First Aid certification required.
American University Recreational Sports and Fitness – American University is a private liberal arts university in Washington DC with just over 7000 undergraduates and a total of close to 13,000 students including graduate schools and the law school. With approximately 1,800 faculty and staff, the University offers full-time employees a complete insurance benefits package, a generous 2:1 matching retirement plan and tuition assistance program. Recreational Sports and Fitness is a unit of Athletics and Recreation. American University offers 19 NCAA Division I varsity sports and a wide variety of intramural and club sports offerings. Most facilities are located in or near the Sports Center. These include the Jacobs Fitness Center; the Reeves Aquatic Center, which is comprised of two swimming pools; Bender Arena, made up of four basketball/volleyball courts and adjacent outdoor facilities including an outdoor track, outdoor tennis and basketball courts. The Sports Center facilities are multi-use by design and provide space for Varsity Athletes, Intramurals, Club Sports, academic activity classes and group exercise classes as well as general student workouts and recreation. The Sports C...enter has approximately 10,000 members, including primarily students, with smaller groups of faculty, staff, alumni and community members, with daily average usage of 1,400-1,600 people. We also manage Cassell Fitness Center and Duber Fitness Center. Cassell is approximately 8,000 square feet of fitness and multiple purpose studio space. Duber is 1,000 square feet and primarily used for personal and small group training.