Job Title: Operations Manager
Department: Spartan Recreation
Supervisor: Director of Facilities, SRAC
Location: Spartan Recreation and Aquatic Center (SRAC)
Classification Title: Full-time
FLSA Status:  Exempt           
Grade: 6
Compensation: $70,125 - $94,875

How To Apply
Must submit an application, resume and cover letter to Student Union Inc. of SJSU website to apply.

The Student Union, Inc. is 501(c)(3) nonprofit auxiliary that maintains three major facilities at San José State University in downtown San José, California. These facilities include the Diaz Compean Student Union Building, the Provident Credit Union Event Center, and the Spartan Recreation and Aquatic Center. The Student Union, Inc. functions as part of the Student Affairs Division on campus, and is governed by a Board of Directors made up of a student majority, faculty, and administrators.

Mission
The Student Union, Inc. of San Jose State University supports the development, growth, and well-being of students and the campus community by providing diverse programs, desired services, and quality facilities to enhance the collegiate experience.

Job Summary
The Operations Manager is responsible for supervising all operations staff, which include Operations Assistants and Building Supervisors. Will assist and support budget planning, monitor expenses, assess program learning outcomes, and work with the SUI marketing team to promote program offerings. The position reports to, and receives general supervision and direction from the Director of Facilities.

Essential Functions and Tasks

• Oversees daily operations of facility during operational hours in support of the Director of Facilities.
• Recruit, hire, train, scheduling, supervise, and evaluate (75+ students) building operations staff (Student Assistants and Supervisors) who operate the Spartan Recreation and Aquatic Center.
• Process payroll and related personnel matters for all staff in a timely manner.
• Conduct staff meetings as needed for the purpose of enhancing communications, sharing ideas and assessing success and needs of the staff.
• Develops, maintains, and is fiscally responsible for the SRAC Facility Operations Program budget.
• Assist the Director of Facilities in the development of annual facility hours based upon historical usage data.
• Develop, implement, and enforce student employment policies for operations staff.
• Establishes strong working relationships with other campus departments: Department of Kinesiology, Intercollegiate Athletics, Campus Life, Associated Students, and other departments as appropriate.
• Work collaboratively with Spartan Recreation programs including fitness, intramural and club sports, aquatics, and climbing wall; and membership/guest services to support department synergy.
• Works with SU Human Resources to submit request to recruit, hire, and submit employee records, certifications, required trainings both CSULearn and OHSA standards compliance for workplace requirements.
• Serve as the administrator for the departmental recreation management system (Fusion) and Connect2Concepts Software for managing facility reports, incident/injury reports, staff tasks, and facility counts with student staff.
• Enforces all building policies and regulations, ensures safety and security of the Spartan Recreation & Aquatic Center, its users and employees; and directs the execution of building emergency protocols and evacuations.
• Assist in the review and implementation of the protocols for safety, security and operational needs of the building.
• Assists the Director of Facilities in the maintenance, inventory, and repair/replacement plans for furniture and equipment annually.
• Assist the Director of Facilities as a liaison custodial and maintenance concerns for the department, and management of work requests for the department with the SJSU Facilities Development and Operations department.
• Assist in the management of building access for facilities through coordination with the SU HR and SJSU Facilities Development and Operations Key/Lock and Access department and assist in oversight of the departmental Key Watcher system.
• Develops programming and marketing to promote all programming areas and works with SUI Marketing department to support the promotion of Spartan Recreation through direct messaging, membership drives, newsletters, and campus events.
• Works with SUI Student Success and Assessment team to ensures learning outcomes are developed and assessed annually for the student staff.
• Assist Spartan Recreation and Student Union, Inc. team members in supporting all special event programs and services.
• Perform additional duties as assigned.
• Knowledge, Skills and Abilities (KSAs)
• Demonstrated experience managing a large and diverse student staff in a collegiate recreation setting.
• Demonstrated leadership and inter-personal skills and the ability to work effectively across the organization, internally and externally.
• Strong service orientation, program management, sound judgment and decision-making, critical thinking, develop original ideas, creative problem-solving skills in a varied and challenging environment.
• Must be highly organized and can effectively and efficiently operate in a fast paced, dynamic rapidly growing organization.
• Must have demonstrated fiscal management abilities.
• Client service minded, entrepreneurial spirit and creative thinking.
• Demonstrated experience hiring, training, management, and evaluating staff.
• Ability to work independently and act with authority.
• Demonstrated experience in organizing, prioritizing, and coordinating work activities in a customer service setting.
• Requires strong verbal and written communication skills.
• Requires good computer skills, including use of Windows, Excel, and MS Word

Physical Demands and Work Environment

• The position works in a wide variety of environments including both a typical office as well as an outdoors and indoor facility program-oriented environment.
  • The physical demands of this position are described below
  • Sitting, walking, twisting, bending, climbing, pulling, pushing, squatting, crawling, kneeling, balancing, reaching, and coordination (eye, hand, foot).
  • Fall (Slip, Trip) Conditions that result in falls (impacts) from height or traditional walking and playing surfaces.
  • Lifting and carrying, often 10-25lbs, frequently 26-50lbs, occasionally 50-75 lbs. o Hearing and speaking to exchange information in person or on the telephone
  • Dexterity of hands, fingers, and wrist to operate a computer keyboard and calculator
• In general, the position works a schedule based on business needs 9 a.m. - 5 p.m., Monday - Friday, may work evenings, weekends, and holidays as required.

Minimum Qualifications

• Bachelor's degree in Recreation, Sports Management, or a related field or equivalent combination of education and/or work experience.
• Three years of recreation facility management; progressive supervisory experience in a college/university setting.
• Current CPR/First Aid and AED certifications required or must be obtained within the first month of employment.
• Within the first month, all new employees are required to complete the following online training sessions through CSULearn, the University's employee training platform. Employees will be enrolled in the training soon after their appointment is processed and will be notified via email from CSULearn@sjsu.edu.

• Master’s degree in Recreation, Sports Management, or a related field or equivalent combination of education and/or work experience.
• 4-5 years of supervisory experience, preferably in a college/university setting; or a minimum of three (3) years of progressively responsible supervisory experience.
• Demonstrated experience in large student recreation centers and student development.
• Experience in a large, non-profit corporation.
• Involvement in professional societies and organizations.
• One year experience with Fusion or similar recreation management and scheduling software.
• Demonstrated ability to articulate the role campus life plays in recruitment, student success, retention, and graduation, and a commitment to college student development and student leadership.
• Knowledge of the LEED rating system and a demonstrated commitment to sustainable business operations.
• Certified First Aid, CPR, AED Instructor.

Commitment to the Student Union, Inc. Core Competencies 

• Fiscal Management - Conducts operations in a fiscally sound manner while contributing to the budget process. Maintaining efficient and effective budget reconciliations and may pull data for reporting purposes. Understands implications of budget and makes recommendations for solutions.
• Leadership & Supervision - Partners with team members or leads internal teams to maintain effective work relationships with people from diverse backgrounds; Maintains dignity and self-control in difficult situations; Supervisory responsibilities may include planning, assigning, and directing work; resolving issues in a way consistent with corporate policies
• Productivity and Quality of Work - Strives for accuracy and thoroughness; displays commitment to excellence and customer service; looks for ways to improve and promote quality within own work; applies feedback from manager and others to improve performance; monitors own work to ensure quality.
• Communication and Collaboration – Acts & behaves in a manner that reflects respect, courtesy and civility, appreciation, empathy, trust, inclusion, and consultation. Establishes and maintains effective work relationships; Understands lines of reporting, responsibility, and accountability.
• Diversity, Inclusion, and Interaction - Values and respects diversity and individual uniqueness and recognizes the strength these factors bring to the Student Union and SJSU community and learning environment. 
• Planning and Results - Works on activities to meet Student Union priorities and timelines; works with manager to prioritizes multiple demands for commitment of time, energy, and resources; adapts to changing priorities, situations and demands; integrates changes to support the business.
• Creativity and Innovation - Works with manager to engage in creative problem solving; thinks “globally”; receives suggestions on how to re-engineer processes; is open and receptive to change and new ideas within the guidelines of the institution.
• Compliance for Law, Policies and Codes, and Issues Related to Safety and Risk - Adheres to compliance laws, policies and codes related to not- for-profit corporations, facility safety and concerns, as well as state and CSU mandates. Implements procedures to identify and correct potentially hazardous or unsafe working conditions. Mitigates risk where appropriate through knowledge of policies and procedures. 

Equal Opportunity/Affirmative Action
The Student Union of San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).

Reasonable accommodations will be provided for applicants with disabilities who self- disclose.

Background Check and Fingerprinting
Student Union employees are required to undergo and completed a successful background check that includes verification of employment and education, as well as a check of criminal records for employment. Candidates for positions where the employee will come in regular contact with minors and cash management will be required to be fingerprinted. This policy includes emergency hires and may also be applicable to volunteers depending on the work they will be doing. In some cases the background check will include a credit check and/or a Department of Motor Vehicles check, as well as a check of licenses and certificates when applicable. All background checks are conducted through the Student Union third-party vendor, Accurate Background

California Child Abuse and Neglect Reporting Act
All Student Union at San Jose State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

About Student Union Inc. of San Jose State University

Student Union, Inc. of San José State University (Student Union, Inc.) is a non-profit corporation, that maintains three major facilities at San José State University in downtown San José, California. These facilities include the Diaz Compean Student Union Building, the Event Center, and the new Spartan Recreation and Aquatic Center. The corporation is completely self-supporting, and receives no tax dollar support from the State of California or the California State University system. The Student Union, Inc. functions as part of the Student Affairs Division on campus, and is governed by a Board of Directors made up of a student majority, faculty, and administrators. The Student Union, Inc. is known for being a great place to work and build a career. We have outstanding opportunities to grow in a sustainable and thoughtful way, to provide vision, leadership, and administrative direction to the recruiting function for a non-profit organization. Enabled by our culture, which encourages individual development, an inclusive environment, rewards innovative excellence and supporting our community, with exemplary, student-focused facilities, programs, and services, successful candidates wi...ll demonstrate team-oriented leadership, a commitment to collaboration, strong administrative skills, and the experience and ability to inspire, motivate, and communicate effectively with Student Union, Inc. professional and student staff. If you’re as passionate about your future as we are, please apply to join our team.

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