Graduate Assistant – Member Services 

This position provides support to the daily operations of Member Services and assists with the development, planning, facilitation, and assessment of the department’s student staff. This position reports directly to the Assistant Director for Member Services. 

Member Services Duties 

• Attend Professional Staff meetings, trainings, and occasional special meetings 
• Responsible for developing and maintaining the Member Services staff schedule in When2Work, fall, spring, summer, and all school breaks 
• Complete Timekeeper training and input timesheets in a timely and accurate manner 
• Oversee and facilitate New Hire and Cashier training when necessary  
• Oversee the Member Services staff interview process, and recommend new hires to the Assistant Director
• Use conflict resolution skills to assist Facility Managers with situations that occur in the facility 
• Assist with the development and management of the Member Services Budget 
• Responsible for Outstanding Equipment follow-up and suspension of accounts 
• Responsible for Incident Report follow-up procedures 
• Oversee program area Incentive programs to include positive/negative action points and the progressive discipline process
• Responsible for Locker Renewal and Cleanout procedures
• Create Agenda and attend Member Services All-Staff Meetings 
• Become a member of NIRSA and attend the regional and national conference 
• Assist with R25 Live daily schedule and room sheets for Member Services staff 
• Assist with Emerging Leaders Institute 
• Attend Student Affairs Graduate Assistant meetings and luncheons 
• Assist with monthly Student Management Team meetings   
• Contribute to the ongoing development and facilitation of the department’s comprehensive risk management plan by using critical thinking skills 
• Attend and complete UTSA, and Campus Recreation required training and workshops
• Perform additional duties as assigned 

Departmental Responsibilities 

• Join and participate in at least two department committees 

Minimum Qualifications 

• Bachelor’s degree in education or a similarly related field 
• Enrolled in a degree-seeking graduate program at UTSA 
• Successful completion of criminal background check 

Experience 

• Working knowledge of the Microsoft office suite 
• Working knowledge of When to Work scheduling and Fusion recreation software preferred 
• Experience presenting and facilitating group meetings 
• Excellent written and language skills and the ability to work with diverse groups 

Graduate Assistant – Outdoor Pursuits 

The Outdoor Pursuits Graduate Assistant will work closely with the Assistant Director to develop and manage a broad-service outdoor recreation program, emphasizing student development, wellness, environmental stewardship, and adventure. This assistantship is designed to pair with a course of graduate study and effectively develop a high-functioning student leader into a capable student affairs professional with a solid base of experience and proficiency in the full scope of necessary competencies. 

Position Responsibilities 

• Assist with all facets of the Outdoor Pursuits program, including the development and management of adventure trips, clinics, climbing wall, and Outdoor Resource Center 
• Recruiting, hiring, training, scheduling, supervision, and evaluating student staff 
• Frequent weekend and some holiday travel as part of adventure trips 
• Lead student outreach and marketing efforts for the program 
• Coordinate events with internal and external departments/programs 
• Perform 5-10 hrs/week clerical duties, including detail-sensitive paperwork and routine data entry 
• Assist with annual planning and budgeting 
• Assist with tracking, assessment, and reporting of program goals, operational and student learning outcomes
• Assist with the implementation and review of the outdoor pursuits risk management plan 
• Assist student staff with all aspects of routine operations, including customer service, climbing wall operations, equipment lending, maintenance, and cleaning 
• Represent Campus Recreation in the campus community via committee involvement and participation in various university functions 
• Perform additional duties as assigned 

Minimum Qualifications 

• Bachelor’s degree 
• Enrolled in a degree-seeking graduate program at UTSA 
• Excellent written and oral skills and the ability to work with diverse groups 
• Ability to obtain Wilderness First Responder certification within 120 days of hire
• A valid driver’s license and excellent driving record 
• Working knowledge of PC hardware and Microsoft Office software 
• Ability to lift 50 pounds

Preferred Qualifications 

• Experience working in a collegiate outdoor recreation program 
• Experience in training and evaluating trip leaders, lending program staff, and climbing wall staff 
• Experience in planning, supervision, and program development 
• Current certifications in one or more of the following: Wilderness First Responder, Swift Water Rescuer, Single Pitch Climbing, Canoe/Kayak, Leave No Trace 

• Successful completion of criminal background check 
• Acceptance into the University of Texas at San Antonio Graduate School (application deadlines vary) https://graduateschool.utsa.edu/ 
• Graduate assistants must maintain all graduate school enrollment criteria and departmental standards, and performance and progression requirements to sustain eligibility

Application Process 

• For the Outdoor Pursuits Positon: Send a cover letter, resume, and list of references to David Dunnington, Assistant Director of Outdoor Pursuits at david.dunnington@utsa.edu
• For the Member Services Position:  Send a cover letter, resume, and list of references to Burt Ferguson, Assistant Director of Member Services at burt.ferguson@utsa.edu

About UTSA Campus Recreation

The mission of the Department of Campus Recreation is to be recognized as leaders in student development and collegiate recreation. The department has five program areas which include, fitness and wellness, informal recreation, sport programs, aquatics, and outdoor pursuits. These programs take place within the 185,000 square foot Recreation & Wellness Center, the outdoor aquatics area, a 13-acre Recreational Field Complex (artificial turf) and a Downtown Fitness Center & Studio. For more information about UTSA Campus Recreation, please visit our website at campusrec.utsa.eduThe University of Texas at San Antonio serves the San Antonio metropolitan area and the broader region of South Texas through programs and services offered from its three campuses: Main Campus, Downtown Campus and UTSA’s Institute of Texan Cultures. UTSA is a multicultural discovery enterprise institution with more than 32,000 students. It is the largest university in the San Antonio metropolitan region. With students enrolled in 141 undergraduate and graduate degree programs, UTSA is the third-largest component in The University of Texas System and has been one of the state's fastest-growing public universi...ties for much of the last decade.UTSA offers 70 bachelor’s, 68 master’s and 24 doctoral degree programs. UTSA is rapidly moving toward classification as a doctoral/research-intensive institution. UTSA's Main campus has 725-acres and borders the Texas Hill Country and is just a 20-minute drive from downtown San Antonio. The UTSA Downtown Campus is a full-service educational center. More than 6,000 students attend classes and pursue degrees at the Downtown Campus, which opened in 1997. The Institute of Texan Cultures is a museum highlighting the varied cultures of Texas past & present.As the premier doctoral/research university of South Texas and as a Hispanic-serving institution, UTSA will continue to provide educational opportunities for the underrepresented population of the region at the highest level of excellence.For more information about UTSA, visit: www.utsa.edu

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Connections working at UTSA Campus Recreation