About The Research Foundation for SUNY at Binghamton :

The Research Foundation, founded in 1951, exists to serve SUNY and to capitalize on the scope, scale and diversity of SUNY as an engine of New York State's innovation economy. We are the largest comprehensive university-connected research foundation in the country.

The RF is mission focused and serves SUNY by providing essential administrative services that enable SUNY faculty to focus their efforts on the education of students and the performance of life-changing research.  As a private not-for-profit corporation, we support nearly $1 billion in SUNY research activity annually, providing sponsored programs administration and commercialization support services to SUNY faculty performing research in numerous disciplines.

The RF is committed to diversity, inclusion and a working environment that enhances productivity, creates personal and professional opportunities, unleashes everyone's full potential and fuels innovation. We hold the organization and each other to the highest standards of integrity, accountability and ethical behavior.

Job Description:

The Binghamton Tennis Center is uniquely positioned as the home of the Binghamton University Division I, varsity tennis programs (men's & women's) and the only local dedicated tennis facility open to the general public. The Assistant Director is responsible for ensuring quality experiences and services for all Tennis Center patrons by providing the leadership, direction, and support to team members to execute our mission of supporting both the needs of Binghamton University, as well as growing the sport of tennis locally.

Reporting to the Associate Director of Auxiliary Services, the Assistant Director is responsible for facilitating a safe and enjoyable environment for members and guests, while exceeding University standards of professionalism and teamwork. This role requires a strong leader who has excellent communication skills, attention to detail, the ability to provide innovative and creative direction, and has a passion for developing and impacting people. The focus of this position is to provide leadership and forward-thinking in all aspects of tennis programming and daily operations, driving positive employee and member experiences, which in turn, drives profitability.

Excellent organizational, administrative, communication, leadership, decision-making and customer service skills are essential, as well as the ability to work individually and in a team setting.  The ability to effectively supervise and motivate staff is required.

Essential Functions:

Create, Coordinate, Manage

• Responsible for the creation and oversight of all tennis program offerings including: contracts, lessons, Junior Pathway programs, USTA Leagues, tournaments and special events. The goal is to develop a robust schedule of programming that responds to the needs of the University, membership, and community.
• Create a responsive and efficient facility schedule including the scheduling of varsity tennis practices/matches, all court usage, tennis programs, tournaments dates, and facility rentals.
• Provide guidance for any and all issues surrounding tennis programming including staffing hires/issues, facility/equipment upkeep and activity schedules.
• Oversee and periodically evaluate the instruction in all programs. Ensure quality instruction, fidelity to tennis curriculum, and responsive instructor support.
• Maintain accurate program statistics, reports and data by using Club Automation software and other files to track membership, facility utilization and program participation. This information is critical in providing services, setting facility and staffing schedules, and identifying budgetary considerations.
• Monitor and evaluate programs through both formal and informal methods to identify areas in need of improvement and/or new programs to be added.  
• Assist supervisor and marketing team with promotion of the center's programs and services.
• Research external funding opportunities to promote engagement and programming growth.

Lead and Manage

• Assist supervisor by providing direct oversight and support of all club operations, the patron experience and lead by example by providing quality customer service and conflict resolution.
• Responsible for supervision (interviewing, hiring, scheduling, training, and evaluating) of all instructional staff including: Head Tennis Pro, Assistant and Junior Pros, Adult and Junior Development Coordinators, hourly tennis instructors and camp assistants.
• Responsible for monitoring compensation of and approving payroll on bi-weekly basis for all instructional staff within wage and hour guidelines.
• Assure that training, education, and procedures are aligned with center's and larger campus goals such as safety and risk management, sustainability strategies and core values.
• Articulate and enforce a compelling vision around participant and family engagement. Emphasis should be on training team members on appropriate procedures, policies and language pertaining to interactions with the public. Emphasis should be placed on maintaining an environment of inclusivity.
• Assist with budget management through purchase recommendations and budget projections. Assist with the procurement and installation of new equipment, as well as manage the continued coordination of present equipment and facility repairs & maintenance.
• Coordinate with supervisor on the cleanliness, maintenance and safety of center and equipment; provide guidance on issues surrounding tennis equipment or court maintenance.

Culture and Leadership

• Partnering with the university, leadership and staff, promote a healthy and positive working, social and recreational environment for all employees and members.
• Customer service issues regarding altercations/disturbances, incidents/accidents, failure to comply with policy, or staff non-compliance with facility policies and standards should be handled in an appropriate manner representative of the university's mission and objectives and brought to the attention of the supervisor immediately.
• Hold regular individual and collaborative team meetings for staff to ensure a working understanding of functions and responsibilities and promote continuing education opportunities.
• Be prepared to assist with training, instruction/lessons, classes, workshop sessions or other programs.
• Participate in all organizational training, retreats and meetings as scheduled.
• Actively pursue professional growth through participation in educational seminars and professional organizations to enhance job performance and to provide career development. The expectation is that this will be done in collaboration and after consultation with the supervisor. Stay abreast of current trends within the tennis industry.
• Must be or become CPR/AED and First Aid certified, fulfill USTA Safe Play, PCI Compliance and Child Protection requirements once a year as a condition of employment.

Requirements:

• Bachelor's degree from an accredited college/university in recreation, exercise science, kinesiology, sport management, or related field. 
• A minimum of two years professional experience supervising employees, interns, and /or volunteers in a recreation setting; and/or as professional planning, implementing, and supervising a variety of instructional programs.
• A minimum of three years tennis teaching experience at various levels; USPTA certified professional Level 2 (or PTR equivalent) or higher
• Excellent organizational, administrative, communication, leadership, decision-making skills are essential, as well as the ability to work individually and in a team setting.
• Must be open to a flexible work schedule including evening and weekend obligations.
• Experience working with membership management and reservation software packages
• As conditions of employment, employees: Must pass a background check and must provide written acknowledgement of receipt and understanding of the Employee Handbook and agree to comply with all policies and guidance therein.
• The person holding this position is considered a 'mandated reporter' under the State University of New York Policy No. 6504, Policy on Mandatory Reporting and Prevention Child Sexual Abuse, 2012.

Preferred Skills

• Master's degree
• A National Tennis Rating Program (NTRP) skill level of 5.0
• USTA Net Generation certification
• USTA Elite Pro certification or PTR High performance

About Binghamton University

Binghamton University has built a reputation as a world-class institution that combines a broadly interdisciplinary, international education with one of the most vibrant research programs in the nation. Binghamton is proud to be ranked among the elite public universities in the nation for challenging our students academically, not financially. The result is a unique, best-of-both-worlds college experience. Our academic culture rivals a first-rate private university - rigorous, collaborative and boldly innovative -- while our campus culture exemplifies the best kind of public university experience: richly diverse students, active social life and deep engagement with the community. Our students, both undergraduate and graduate, work one-on-one with an exceptional faculty that includes innovative scientists and groundbreaking scholars. They take advantage of special academic opportunities like combined degrees, foreign language study groups and an unparalleled international education program.

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