Reporting to the Assistant Director of Informal Recreation, the primary function of the Recreation Center Manager is to provide supervision for the daily operation and management of the university’s Recreation Center which serves over 600,000 visits annually. This position will also oversee one FTE, the Coordinator of Reservations and Events. Additional areas of responsibility include implementation of best practices reflective of current business and industry trends, promotion of informal recreation, special event management, member services and personnel management for nearly 50 students.

Facility Management - 35%

• Coordinate daily functions and operations for the Recreation Center under the direction of the Assistant Director of Informal Recreation, including its programs, services, and equipment.
• Ensure cleanliness, appearance, safety, and maintenance of the Recreation Center program spaces and locker rooms.
• Cultivate an inclusive, safe, and diverse environment for staff, members, and guests; address patron behavior, concerns, and conduct issues as necessary.
• Recruit, hire, train, schedule, supervise and evaluate qualified team of nearly 60 students including, facility managers, weight room attendants, rovers, field staff and special events staff.
• Assist in oversight of facility reservations and events taking place in the facility with the Coordinator of Reservations and Events.

Member Services - 30%

• Oversee customer service operations related to access control and guest services.
• Administer facility software that includes all in person and online transactions for Campus Recreation related to point of sale, member/participant facility access, membership database, equipment rental and locker rentals (including locker management and cleanout).
• Responsible for assisting in the preparation, forecasting and monitoring of income and expense budgets as it relates to all memberships, lockers, membership programming and facility reservations.
• Assist with supervision and staffing of the Recreation Center Operations.

Fiscal Management - 15%

• Prepare regular written communication such as monthly, quarterly, and annual reports, financial and participation reports, and equipment inventory reports as needed.
• Assist with development and revision of training methods for staff, including employee manuals and in-service training.
• Assist with developing new and revising current policies/procedures, programs, and management methods.
• Collaborate within department and across campus as a partner to offer recreation opportunities and activities to the campus community.

Risk Management - 15%

• Serve as member of the department’s risk management team.
• Assist with creating, monitoring, and managing Recreation Center operating budget.
• Assist in the development of marketing and promotion plans for department programs.
• Assist in ordering, inventory, inspection and maintenance of fitness and facility equipment.

Other - 5%

• Participate in university wide committees and work groups to contribute to the advancement of the University’s mission.
• Perform other duties as assigned to support division and departmental vision, objectives, and goals.