Under the direction and supervision of the Assistant Director for Student Development, Marketing, and Communications, this position is responsible for the coordination and management of the NAU Outdoor Adventures Program within the Department of Campus Recreation. Primary functions include the oversight of all field-based programming including risk management reviews, educational programs, student staff training program, program marketing efforts, program budget and assessments, and supervision of one full-time employee the Outdoor Recreation Program Logistics Coordinator. Program Management - 30% - Oversee the development and revision of policies and procedures as it relates to all outdoor programs to meet university compliance.
- Develop and manage an annual Master Schedule including trips, Climbing Wall, Challenge Course, and Basecamp plus staffing for all scheduled programs and operating hours.
- Manage continuing education forms for student and non-student staff.
- Identify and foster partnerships with collaborative groups on and off campus to develop service-learning trips and outdoor leadership educational courses.
- Manage Challenge Course and Climbing Wall operations, facility and equipment inventory, inspections and maintenance.
- Oversee basecamp operations, gear rental program and resource service center, including bike education and maintenance.
- Focus is on day-to-day operations and continuity including identifying, mitigating, and resolving challenges that may occur on adventure trips.
Program Supervision - 30% - Develop and administer a comprehensive risk management program for all outdoor programs including trips, climbing wall, and challenge course programs; emphasize safety and preparedness for staff and participants in the field and on campus.
- Serve as a Manager-on-Duty to provide support to trip leaders in emergency/non-emergency situations, collaborating with Outdoor Adventures staff to establish set rotations based on the annual Master Schedule.
- Hire, train, supervise, and evaluate one full-time employee the Outdoor Recreation Program Logistics Coordinator.
- Hire, train, supervise, and evaluate 20-25 qualified student employees and non-student employees, focusing on the development of technical skills, facilitation skills and leadership abilities.
- Track, audit, and manage all Outdoor Adventures staff certifications, for both student workers, non-student workers, and professional staff.
- Develop customized challenge course options to attract a wide variety of clientele including student groups, university and community organizations and business groups.
- Foster field-based partnerships with outside departments and agencies to enhance program quality and opportunities for staff and participants.
Fiscal Management & Marketing - 20% - Responsible for financial oversight of the program to include trips, climbing wall, challenge course, and rental programs components.
- Assist with the projection, reporting and management of the program budget, including purchasing inventory items and equipment as needed.
- Prepare and maintain program assessments and data, roster management, evaluations, academic success tracking, and year-end accomplishments.
- Track program financial data, monitor budgets, reconcile finances, and prepare associated reports.
- Contribute to Campus Recreation’s marketing and social media efforts for all outdoor programs.
- Serve as the primary liaison for Outdoor Adventures web page management and maintenance, working collaboratively with Outdoor Adventures staff to ensure accuracy of information and relevant updates.
Risk Management - 15% - Coordinate the Instructor Training Workshop program to develop leadership skills among student and non-student staff, beyond standard trip briefing and de-briefing; focusing on continuing education opportunities for staff to remain compliant with program policy and development of soft skills needed in the field.
- Manage and maintain use of medical kits, equipment, and inventory for field-based and educational programs and programs overseen.
Other - 5% - Act as a representative and liaison for Campus Recreation and other university departments.
- Participate as a representative of Campus Recreation at university programs and events, including but not limited to: Family Weekend, Homecoming, Orientation, Expos, Welcome Week and New Employee Orientations.
- Provide accurate and timely communications with supervisor and Campus Recreation Leadership.
- The position may require working mornings, evenings and weekends.
- Perform other duties as assigned to support division and departmental vision, objectives and goals.
Knowledge - Expert knowledge of tools, processes, and policies of campus services.
- Advanced knowledge of university recreational methods and processes.
- Knowledge of risk management standards and protocols.
- Knowledge of planning and managing budgets.
- Knowledge of working with people from a variety of backgrounds and demonstrated sensitivity to multicultural issues.
Skills - Strong customer service skills.
- Record keeping skills.
- Leadership, organization, management, and marketing skills.
- Program/process management skills.
- Developing, executing, and evaluating Outdoor Program Skills.
Abilities - Balances competing priorities.
- Demonstrates strong problem solving, organizational, and analytical capabilities.
- Analyzes complex situations and anticipates issues.
- Communicates effectively.
- Promotes a diverse, inclusive environment.
- Ability to work with people from a variety of backgrounds and demonstrated sensitivity to multicultural issues.
- Ability to work independently.
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