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Posted: 02-Jan-25
Location: Ellensburg, Washington
Type: Full Time
Salary: $49,833 - $69,766
Categories:
Salary Details:
Preferred Education:
Internal Number: 6557
Applicants must apply via CWU careers website, https://careers.cwu.edu.
Job Summary
The Member Services Coordinator is responsible for the development and administration of membership services in serving the needs of the campus community and in coordinating the marketing efforts of University Recreation. This position is directly responsible for the oversight of recreation services that include membership and marketing coordination. This individual will supervise students and part-time temporary/hourly staff in the areas of recreation operations. Specific program responsibilities include program and staff management, development and oversight of operating budgets, development, monitoring and enforcement of program policies and procedures, and administration of revenue collection. All employees are expected to support CWU's commitment to diversity and to bring and support inclusion into the university environment.
Job Duties
Membership and Reservations:
- Primary supervisor and administrator of Membership Services, Access Control, Equipment Checkout, and point of sale. Functions include maintaining the membership database, process new enrollments, renewals and cancellations.
- Provide high-level customer service and resolution of student/member questions, complaints, problems, and refunds.
- Oversees point of sale transactions, cash handling, event registration, assessment reports, inventory management, and the distribution of information to key staff.
- Assist with budget analysis and management of all expenditures and revenue, including payroll and equipment acquisition. Make effective programming decisions based on an informed fiscal understanding.
- Manage inventory related to purchasing, locker management, and member correspondence. This is to include all rental pieces, lockers, and pro shop items.
- Manage the packaging and/or selling of membership programs, including customized membership program plans, coordinate marketing, sales, and service activities.
- Develop and implement tools to measure Rec member satisfaction and generate routine satisfaction reports.
- Develop and implement membership drives and initiatives throughout the year.
- Make regular presentations about Rec membership opportunities to key campus constituency groups. Reach out and engage new user groups.
- Collaborate with Conference Scheduling to provide membership options and schedule facility use for visiting groups.
Marketing Coordination:
- Assists in the development of a comprehensive package of promotional, communications and marketing efforts.
- Defines target markets. Assists in conducting assessments and research regarding programming and service needs.
- Encourages participant use of social media to bring awareness to recreation and wellness programs.
- Develop a consistent brand image for department that is innovative, dynamic, and reflective of University Recreation in all design pieces and attractive to disparate stakeholder groups.
- Oversee the writing, editing, design, layout, production, and distribution of marketing material.
- Proofread all digital proofs and artwork
- Seek knowledge and training of emerging technologies as it relates to marketing.
Supervisor Duties:
- Actively engages in recruitment, hiring, and training of new employees.
- Clearly defines performance expectations, ensure accountability, and provides ongoing informal feedback, coaching, and mentoring. Conducts formal performance evaluations.
- Ensures employees have necessary resources.
- Oversees and directs the work of staff; serves as mentor, coach and leader, and resolves complaints or issues.
- Promotes professional development opportunities.
- Develops and fosters supportive working relationships, motivation and engagement.
- Communicates information to staff on an ongoing basis to influence staff engagement and to be a part of a larger community.
- Takes corrective action in a timely manner.
- Recognizes and rewards employees for good performance.
- Schedules employee work hours/shifts; monitor hours worked; approve payable time and absence requests.
- Adjusts leadership style as needed to achieve results.
- Recognizes value of and promotes diverse workforce. Values and encourages diverse perspectives, creativity and teamwork.
- Mentors and guides staff in achieving University Recreation's goals. Creates professional development opportunities for staff. Sets and models professional standards and expectations.
Involvement and Communication:
- Provide feedback regarding departmental programs, equipment, and operations by conducting daily observations/engaging in programs and using equipment/facilities.
- Reports and resolves safety concerns with functional area supervisors as needed.
- Is active professionally through research, publications, presentations and involvement in professional associations.
- Represent University Recreation for various University/community functions and/or committee work.
- Contribute positively to the work environment by participating in honest dialogue that is indicative of the department's culture of teamwork.
- Willingly shares all information with department teammates in an effort to provide high quality outcomes that contribute to student success.
- Provide staff coverage during evenings, weekends, and special events as needed.
- Other duties as assigned.
Notice to Prospective Employees:
Affirmative Action/Equal Opportunity Statement
Central Washington University is an EEO/AA/Title IX Institution. Central Washington University’s policies and practices affirm and actively promote the rights of all individuals to equal opportunity in education and employment. Discrimination on the basis of race, color, creed, religion, national origin, sex, sexual orientation, gender identity and gender expression, age, marital status, disability, or status as a protected veteran is prohibited. The university provides an internal procedure for reporting discrimination and affords protection against retaliation for participating in the complaint process. Central Washington University complies with all applicable federal, state, and local laws, regulations, and executive orders including when soliciting bids and in the fulfillment of all contracts with governmental agencies. Direct related inquiries to Civil Rights Compliance, 202 Barge Hall, Ellensburg, WA 98926-7501; Telephone 509-963-2050; or email crc@cwu.edu.
DEI Statement
Justice, equity, diversity, and inclusion are all core to CWU's mission, vision and values to increase access to higher education for everyone regardless of identity. At CWU we work to ensure everyone's voice is not only heard but recognized and valued. We consistently strive to provide a safe, welcoming, and forward-thinking institution for all employees, students, and community members.
Reasonable Accommodations
Central Washington University provides reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment. Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual with a disability. If you need assistance or accommodation in applying because of a disability, please contact Human Resources at HR@cwu.edu or call 509-963-1202. This job announcement and other material on this site will be made available in alternate formats upon request to an individual with a disability.
Annual Security and Fire Safety Report (Clery Act)
For the Central Washington University Annual Security and Fire Safety Report (i.e. Clery Report) which includes statistics about reported crimes and information about campus security policies, available online here or call CWU Police and Parking Services at 509-963-2959 for a paper copy.
Required Qualifications
- Bachelor's Degree in Recreation Administration, Business Administration - Sports Management, Physical Education, Student Personnel Administration, or related field.
- Experience managing staff, maintaining equipment inventory, and/or facility supervision.
- Excellent customer service skills and demonstrated ability to work effectively with a culturally diverse population.
- Excellent conflict resolution, interpersonal, oral, and written communication skills.
- Experience using Microsoft (Word, Excel, PowerPoint, etc.) email, and facility management software (Fusion Software).
- Experience developing, implementing, managing, and evaluating outdoor operations and/or membership services.
- Demonstrated willingness and/or experience working with students and/or co-workers from a wide range of abilities, backgrounds and experiences.
- OR applicable combination of education and/or experience which demonstrates the ability to perform the essential functions of the position.
Preferred Qualifications
- Master's Degree in Outdoor Education, Recreation Administration, Sports Management, Physical Education, Student Services Administration, or related field.
- Budget management experience, including forecasting/preparation.
- Experience working in higher education and collegiate recreation.
- Strong entrepreneurial skills and demonstrated ability to maximize revenue through appropriate design, development, staffing, and marketing.
- Demonstrated experience administering risk management practices for assigned areas.
- Experience managing a membership database and a collegiate recreation outdoor facility.
- Demonstrated commitment to improving access to higher education for students through various activities.
- A record of promoting inclusivity in the work environment.
- Demonstrated participation in programs designed to promote inclusion.
Competencies
- Accountability/Dependability: Accepts responsibility for quality of own work; acknowledges and corrects mistakes. Shows up on time, meets standards, deadlines and work schedules.
- Judgement: Makes timely, informed decisions. Analyzes options and determines appropriate course of action.
- Teamwork: Promotes cooperation and mutual support to achieve goals. Encourages participation and mutual support.
- Adaptability/Flexibility: Responds positively to changing business needs and responsibilities. Adapts approach and methods to achieve results; recovers quickly from setbacks and finds alternatives.
- Commitment to Diversity: Recognizes the value of diversity and helps create environment that supports and embraces diversity.
Don't meet every single requirement? At CWU we're dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every requirement, we encourage you to apply anyway. This may be the job for you!
