INSTITUTION - University of Houston is a Division I university with over 47,000 undergraduate and post graduate students enrolled and is one of the most diverse student populations in the nation, designated as a Hispanic-serving and Asian American and Native American Pacific Islander-serving institution.   UH has strong athletic programs and is in the Big 12 Athletic Conference.  The Campus Recreation and Wellness Center Natatorium serves as home to the six-time champion varsity swim and dive team.  Benefits include employer paid health coverage, retirement through the Teacher Retirement System, Power Up Wellness program, professional development opportunities, and staff scholarships available for eligible employees pursuing further education.

DEPARTMENT - Contributing to an institutional culture of care, the Department of Campus Recreation is one of six departments that comprise the Health and Well-being portfolio within the Division of Student Affairs.  UH is committed to supporting all students, faculty, and staff, is a Jed Campus and is focused on Health Promoting University principles.  Campus Recreation plays an integral role in the well-being of the UH community. 

DISCOVER THE SPACE CITY - The City of Houston is a global city that is rich with arts and entertainment including vibrant Theater and Museum Districts, the World Series winning Houston Astros, Houston Texans and Houston Rockets, Houston Dynamo and Houston Dash, cultural events, and over 1400 acres of green space for outdoor enthusiasts.  H-Town is home to NASA, has countless dining options, and is a short drive to the Gulf Coast.   

JOB DESCRIPTION:  

The Program Manager 2 – Operations  will support the daily operations for recreation facilities and staff, including maintenance of training and certification records for operations staff.  The position is responsible for equipment inventory, inspection, and maintenance of equipment. This position reports to the Operations Program Director.  Some evenings, weekends, and holidays are required.

Job Duties: Responsibilities will include but are not limited to:

• Manages the recruitment, onboarding, hiring, training, supervision, evaluation, and scheduling of Operations Attendants and Leads; manage student payroll weekly;
• Assist with developing and executing fall and spring student staff trainings, monthly Operations in-services, professional staff development and team initiatives. Instruct safety courses and trainings.
• Provide guidance, professional development, and evaluation of the Operations staff regarding their leadership, management, customer service, and performance daily.
• Assist with daily operations for all Campus Recreation facilities and activity spaces.
• Develop and execute a series of staff and patron audits as it pertains to customer service and policy violations
• Responsible for inspection, inventory, purchasing, and check-out of equipment used for facility-operations and programs including but not limited to keys, radios, laptop-projectors, tablets/iPads; maintain database, and follow-up on damaged equipment reports.
• Maintain department database for certification tracking, in-service trainings, emergency drills, university mandatory trainings, and other operations related trainings.
• Develop and maintain a budget for the Operations staff payroll and equipment check-out.
• Assist with management of on-site special events: schedule, demonstrate and lead staff in set-up and take down processes, provide event supervision, technical support, and evaluation.
• Contribute to the development and submission of assessments and evaluations related to student development including technical skills, student learning outcomes, and leadership.
• Contribute to semester reports, proposals, and manuals for operations; assist with implementation of risk management procedures and ensure compliance with department policies and procedures.
• Evening and weekend hours are required as needed.

QUALIFICATIONS:  A Bachelor's degree in recreation, sport management, hospitality management, business, or related field and one year of direct experience. Master's degree preferred.  Excellent written and verbal communications skills and attention to detail.  Demonstrated proficiency in creating a positive customer experience and the ability to lead and manage student staff. Experience utilizing Fusion software is preferred.  Candidate must possess American Red Cross CPR, AED, First Aid certifications and instructor certifications; if not already certified, they must be obtained within the first year of employment.

APPLICATIONS:  Applications will be taken until the position is filled; however, priority review will begin July 14, 2025.  Applicants must apply online at the University of Houston, Human Resources page at Link.  Please submit cover letter, resume and list of 3 references with online application. Please ensure when completing the application that resume and cover letter are both loaded for the specific position being applied for.

The University of Houston System and its universities are an Equal Opportunity Institution.

About University of Houston

Founded in 1927, the University of Houston is a culturally diverse public urban institution seeking to become one of the nation’s top research universities. The University is located on 567 beautifully landscaped acres near downtown Houston. The University has over 46,000 students pursuing undergraduate, graduate, and professional degrees. The student population has more than 60% minority students (African American, Asian, Hispanic, and Native American) and 9.4% are international students representing more than 100 countries. UH is considered to have one of the most diverse student populations in the nation. UH is located in Houston, Texas, the nation’s fourth-largest city and the energy capital of the world.

Connections working at University of Houston